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Holiday Inn Norwich City

3.0 of 5
Carrow Rd, Norwich NR1 1HU, England
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Holiday Inn Norwich City
Ranked #5 of 53 hotels in Norwich
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295 reviews from our community

Traveller rating
    145
    114
    33
    2
    1
See reviews for
Families
42
 
Couples
106
 
Solo
33
 
Business
81
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bristol, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

Have stayed here a number of times on business - whilst there are no major faults, I find the 4*/5* reviews on here very hard to see the justification for. The staff on the desk are very attentive and efficient, however during breakfast and in the evening in the bar/restaurant they are often understaffed / not attentive enough. The food... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
15 May 2013

Firstly I would like to thank you for using our Hotel on a regular basis. Our city location and key road access makes us a great business stopover. I am also glad that our great costumer service has been identified, but I have taken your comments about the food service further with the management team. We do receive more than... More

Liverpool, United Kingdom
Top Contributor
134 reviews 134 reviews
81 hotel reviews
Reviews in 65 cities Reviews in 65 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW via mobile

Nice friendly hotel, it's a typical Holiday Inn, they all tend to be the same some vary in quality but here I found the staff very helpfull, nice relaxing reveption and breakfast room. I was here for a meeting with Football club so never seen much of the area but it is close to coast and the Norfolk Broads. Small... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
15 May 2013

Thank you for taking the time to write a positive and constructive feedback on your recent stay at the Holiday Inn Norwich City. We are partially glad that the time we invest in our customer service training is benefiting our guest with good service experiences. Our location is a true asset and we are walking distance away from major areas... More

Guildford, England, United Kingdom
1 review
5 of 5 stars Reviewed 12 May 2013 NEW

We booked this pretty late - week before and were very pleased with the price. We ended up with 2 double beds and the room was still spacious. We could see a corner of the football grounds which was nice. Parking was cheap and convenient with the staff being very helpful when we couldn't get a space on the last... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
15 May 2013

Thank you for your recommendation and positive comments. Our rooms have been designed with comfort in mind and finished to the highest standards. We are very fortunate to have such good car park spacing available considering our proximity to the city. I have also conveyed your positive comments to the staff and look forward to greeting you back. Kind Regards... More

London
Top Contributor
79 reviews 79 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 9 May 2013

Stayed overnight, nice hotel overall with a good breakfast. The hotel is by Carrow Road Football Ground so is quite some way from the city centre. Gripes: 1: the shower divider makes it awkward to dry and get out safely 2: in the morning on my second shower the gel ran out very frustrating!

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Cambridge
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 May 2013

Located within 15 minutes walk of Norwich's historic city centre this hotel offers excellent value for money for business trips or a weekend break. The hotel is modern and clean with friendly and helpful staff. Rooms are a generous size, well furnished and equipped. Highly recommended.

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
7 May 2013

Thank you for taking the time to write your positive review. The Holiday Inn Norwich City is a short walk away from the Riverside entertainment complex and city centre. I have relayed your positive comments to our staff. We pride ourselves on our friendliness and room condition and will always use these comments as a benchmark to drive our service... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 May 2013

The hotel staff are helpful, pleasant and polite. The hotel is in the centre of Norwich next to Norwich city football ground. At breakfast there is a large selection of hot and cold food available for you to help yourself - all freshly made. The rooms are modern and clean and I recommend this hotel if you are staying in... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
7 May 2013

I would like to take this opportunity to thank you for your comments in regards to your recent stay at the Holiday Inn Norwich City. Yes we are very fortunate to have a key location near the City and Riverside entertainment centre and Norwich City Football Club. I am also pleased to hear that our staff is being recognized for... More

Grimsby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 30 April 2013

Having booked in advance we had our requests fulfilled High floor Executive room fortunately for me there was NO football on as our room overlooked the pitch and my husband would not have moved for 90 minutes on the Saturday.... (although he has taken note of the number for future reference ...) The receptionist was very friendly and polite both... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
7 May 2013

Thank you for your patronage and positive comments. I assume that your Husband is a football fan and watching a premiership match from one of our pitch windows is highly recommended . It is very rewarding for the staff to receive such good remarks after the effort and work done in service training and attitude. I am glad the restaurant... More

Bridgwater, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 29 April 2013

I stayed here last week to watch Norwich v Reading I try to go to Norwich every couple of years (why dont I support a closer team to Somerset). I thought about booking one of the rooms facing the pitch. Shame the bar does not face the pitch

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kent
Top Contributor
105 reviews 105 reviews
36 hotel reviews
Reviews in 45 cities Reviews in 45 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 29 April 2013

The receptionist on arrival was friendly and efficient. The hotel was bright and cheerful and our room on the 6th floor was also bright, well maintained and clean. 15-20 minute walk to city. 5 minutes to Morrisons and the Riverside Leisure complex. Parking was £4.95 a night extra a hundred yards away in the football club car park. Some people... More

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See 3 more reviews by Col07 for Norwich
Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 25 April 2013

Room wasn't bad but most of the staff were quite unfriendly except a sweet student who was in training. That was quite a let down as the atmosphere is often made by good staff. Breakfast was very limited, tiny selection, though it was a nice touch to have smoked salmon and eggs for breakfast, which could be ordered. However parking... More

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Quinton O, Manager at Holiday Inn Norwich City, responded to this review
28 April 2013

Thank you for taking the time to write your review. We are proud of our room standards as well as our staff service which is why I am disappointed that you did not experience this upon this rare occasion. We are on course to achieve our highest customer satisfaction score this month, based on an IHG guest survey tool. However,... More

 
 
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Additional Information about Holiday Inn Norwich City

Also Known As:
Holiday Inn Norwich City Hotel
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Norfolk
Address: Carrow Rd, Norwich NR1 1HU, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotels in Norwich
#6 Family Hotels in Norwich
Price range (per night): S$121 - 225
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more   less 
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