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Novotel York Centre

4.0 of 5
Fishergate, York YO10 4FD, England
Hotel amenities
Novotel York Centre
Ranked #26 of 47 hotels in York
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842 reviews from our community

Traveller rating
    213
    365
    189
    51
    24
See reviews for
Families
331
 
Couples
292
 
Solo
29
 
Business
61
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Edinburgh, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Just returned from a three night break and need to say thank you to the wonderful staff at the Novotel York - everyone who works there is helpful and friendly but two members of staff really stood out to me. Firstly, the gentleman who runs the bar - great guy for whom nothing was too much trouble and secondly, the... More

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Durham
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed here for one night. It was as usual with Novotel a clean and comfortable room. Breakfast was good. The hotel is in a nice location down by the river. We found the staff friendly and there was parking. They allow your dog to stay which is great because we take her everywhere with us. Bad points: paying for... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
22 May 2013

Good morning. Only a few words to thak you for your review. I am pleased to read you had a good stay with us. We all hope to see you again very soon. With kind regards, Christophe Ughetto More

Scunthorpe
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed here for two nights for a family celebration in York. The hotel is easy to find, and check in was very quick. The staff were lovely - they couldnt do enough for us. The room was spotlessly clean and the beds were comfortable. The room was very warm, thankfully the windows opened so fresh air was available. Breakfast... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
21 May 2013

Good morning. Many thanks for your comments. I have shared them with the team and am sure they will be all very pleased to read them. I have also taken note of your comment with regards to the lift and we will get this investigated straight away. I hope we will have the opportunity to welcomee you back to our... More

Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 19 May 2013 NEW

Having the most miserable, uncomfortable bed fold out from a couch so your two children ages 2 and 1 can sleep in the same room as you is apparently worth an additional $70 at this establishment. Good service, decent restaurant, but pathetically small rooms with very poor beds.

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Review collected in partnership with Accorhotels.com

ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
21 May 2013

Good morning and thank you for your honest feedback. I am sorry to read you found the sofa beds uncomfortable. I am also very surprised you would think we would charge extra for your children. At Novotel, kids stay free if they share with their parents and I will look into if an extra charge was wrongly applied. On a... More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

During the weekend of 16, 17 and 18th May we stayed at the Novotel for a short break - we found the hotel clean, staff friendly, polite and helpful, nothing to complain about :) The room was comfortable, spacious and had a good view out onto the rivers Fosse and Ouse. Breakfasts were great, food served hot and tasty &... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
20 May 2013

Good morning and thank you for your comments. We are all very pleased to read you had an enjoyable stay with us and made the most of York. I hope we will have the pleasure to welcoming you back. With kind regards, Christophe Ughetto More

Tamworth, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

The hotel was clean and tidy and the staff friendly and helpful especially the bar staff who should be commended. The rooms are spacious and functional. I did not like the fact that everything is extra, breakfast, parking, wifi. I honestly believe that parking, if you are a resident, should be free. I also think in this day and age,... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
20 May 2013

Good morning. Many thanks for your review. I am very happy to read you had a good stay and have taken note of your comments. We are planning to have a complete WIFI coverage of the hotel by the middle of June. This will be free for our customers to use. Breakfasts can be prebooked as part of a packages... More

London
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

On our second night (Saturday) in this convenient and comfortable Novotel our sleep was disturbed by shouting and banging by other guests between midnight and 3AM. However reception was most helpful in arranging for the room to be serviced at a time of our choosing on Saturday morning.The hotel was busy but efficient.

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Review collected in partnership with Accorhotels.com

ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
17 May 2013

Good morning and thank you for your comments. I am sorry to read to read you were disturbed by other guests on your second night and will share your comments with our night team so that they are aware. I am however very pleased to read you found our team to be helpful and flexible to meet your needs. Thank... More

Brotton, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 May 2013

These big hotels are all the same, good clean spacious and lacking in character. This one had good views of the canal. Beds were comfortable, facilities OK. Weren't too happy about having to pay quite a bit to park the car overnight in the car park right outside the hotel, thought that was a bit mean and unexpected. Staff helpful... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
17 May 2013

Good morning. Only a few words to thank you for your honest feedback. I have taken your comments with regards to the car park charges and have passed on your review to our teams. I hope we will have the pleasure to welcoming you back to one of our hotels in the near future. With kind regards, Christophe Ughetto More

Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

Just returned from a wonderful weekend away, the hotel staff were great the amenities very good, have to comment on the bar staff, wonderful and humorous especially Gregory the funniest man I have ever met from Paris ! superb service I highly recommend having a drink at the bar just for the professionalism of the guy, Hotel room very clean... More

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
14 May 2013

Good morning. I have just shared your comments with Gregory from the bar and he is extremely pleased! Thank you so much for your comments and we are all looking forward to welcoming you back to the hotel. With kind regards, Christophe Ughetto More

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

This was our first family city break. the hotel was easy to find and located within walking ditance of the walls. the reception staff were very helpful on arrival and suggested a few places to visit which would be appropriate for the children. the giving of toy story watches and a cuddly toy key ring were an instant hit with... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
14 May 2013

Good morning. I am delighted to read the whole family had a good time in our beautiful city of York. I have also passed on your comments to the teams involved in making your stay an enjoyable one and we all hope to see you again soon. With kind regards, Christophe Ughetto More

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Additional Information about Novotel York Centre

Also Known As:
Novotel York Centre Hotel
Novotel York Centre Hotel York
Novotel York
Accor York Centre
Hotel Novotel York
York Novotel
Address: Fishergate, York YO10 4FD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Business Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in York
#8 Business Hotels in York
#11 Family Hotels in York
Price range (per night): S$141 - 281
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
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Novotel York Centre
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