We arrived to friendly, smiley staff, hardly waited any time at all at reception. We were very quickly booked in and showed to our room, which was room 10. The room was spacious, clean, and very comfortable. Lots of towels in the bathroom. We did run out of tea bags and milk at one point, but we soon got more.... More

I am the friend mentioned in the last review and my experience was as bad if not worse than my friend mentioned. I should have realised that things were not right when we walked through the hotel foyer as it seemed quite dirty. However when we went upstairs our shoes were literally sticking to the carpet and the smell was... More

Had booked my friend in here for her to attend my daughter's wedding. My friend is easy going, flexible and the least demanding person alive. She was told to pay for her entire stay on arriving so hadn't seen the room at that point. Feet sticking to the carpet, torn bedding and black mould in the shower and bath awaited... More

Incredible value for money. I travelled worrying myself sick that the room would be as bad as the review here suggested it was. We arrived to pleasant staff (I really don't care about waiting 3 minutes for booking in, I've waited over an hour abroad). The room was spacious, clean, and comfortable. We ran out of tea bags and milk... More

See last review, we were unfortunate enough to be there & see what this couple witnesed. Plus points are it is in a good spot for the town & the parking was fine & free, that's it, the rest is not good! Our room was pretty bad, the bed was so low we had trouble getting up, & it was... More

We stayed overnight at St.Denys last night after booking on Booking.com,we arrived at 1300 and parked in the small car park, the receptionist was stood on the step smoking and told us check in wasnt till 1500,so I said we would go into town to eat so we left our bags etc in the car. We returned at 1600 and... More

We booked a night here at this hotel prior to reading the TripAdvisor reviews, unfortunately. We didn't get the room we initially booked as we received a family room instead of a double. The room smelled moldy and had mold on the window. The shower appeared to also have mold in the grout. The staff were friendly and breakfast decent.... More

We booked the hotel last minute so had a very good deal, we have been to York on several occassions. The hotel is antiquated, yet with all mod cons in a fab location. The bedroom was a nice size and very clean with crisp white bedding and lovely and warm. The staff were extremely helpful and friendly and the full... More

we booked for my fiance 21 birthday. we arrived and there was no one about had to wait 5 min before some one came. then they were not organised. we were shown to the room (studio) which was big air and clean, however then told someone had to come and put a look on back door. the back year was... More