Absolutely lovely. The staff are very friendly and not overly imposing on your stay, they seem very genuine and looking to help you in any request. The value is worth it but only if you can afford it. A meal for two in the bistro cost over £90 but it tasted divine. The bed was just like the baby bear... More

My daughters booked a family lunch to celebrate our special birthdays. We were a family of 9 including two children aged two, my daughter had requested two high chairs and hellium ballons for the table , neither were available, the high chairs did arrive , however no ballons no reason as to why! just not bothered. Once seated we were... More

My husband and I booked a stay here after getting some HdV vouchers. We've also stayed in the Edinburgh and Glasgow properties. We travelled to York by train and the York hotel is within 10 minutes walk of the station. On arrival were checked in promptly and shown over to our room. We were in the annexe; Brown Brothers room,... More

This was our 3rd visit to this hotel and I can honestly say will be our last. Room was typical of Hotel du Vin, comfortable and clean. What let it down was a combination of staff, service and quality of food. The service was lousy to say the least, at times just pure grumpiness from the female waitresses. They were... More

Stayed overnight on Bank Holiday Monday. Lovely hotel, great room, reception excellent but first gripe - they charge £10 to park! Had checked out the menus in advance and was looking forward to dinner but what a disappointment, one of the worst meals I have had in a long time. Dried lump of over-cooked shredded beef, black at the edges,... More

Having spent two nights at the hotel I am really surprised with the good comments from other reviewers. I found the hotel a bit disappointing. Breakfast was thrown on the table by surly waitresses who obviously did not want to be there. The male waiters were all very courteous and cheerful. We had dinner on the second night and all... More

Celebrated my wife's B'day, 'fantastic', mez room warm, clean, had everything u could want and more. Bathroom amazing. Saver dinner offer excellent value, breakfast fresh, fresh, fresh. Staff proffesional yet sincere and friendly. Definitely a must visit hotel. 5*

Wow! What a beautiful venue... We visited the hotel to attend their cocktail making class. visiting as a small hen party we were greeted by Luke and shown into the private library. The room had a beautiful atmosphere, candles, music and champagne cocktails were already prepared and awaited our arrival. The bar manager, Luke, was extremely knowledgeable, friendly and fun.... More

We have just returned back from a one night bank holiday stay in York.I wanted to book a nice hotel as a surprise for my wife's Birthday . The hotel exterior is low key & what lies behind its front door is a very small & informal front desk however the staff welcome was professional & friendly the hotel has... More