I have just returned from the States and thought the costumer service was good there. However I have to say that the welcome we received at the Comfort hotel Reading West was as good if not better. My emails prior to arrival were dealt with promptly and efficiently by Debbie and our welcome from Jola on reception was second to... More

This Hotel was warm, clean and YES comfortable. The staff were lovely, friendly helpful & welcoming! There was meals available and cooked breakfasts! The rooms were clean and there was everything you needed. When we had to leave early the staff dealt with that in a friendly, efficient manner. It was because of an emergency that we had to leave.... More

We booked for 3 nights, however we only stayed for two. Room was nice, but it was at the bottom of the stairs and you could hear everyone talking and walking past, (very, very thin walls) this went on until 2am in the morning also you could hear everything from upstairs, sounded like they where walking around in steel boots... More

We picked this hotel as it was a good price & close to where we were going. We checked in, as previously stated a lovely lady on reception. The room was very small but very clean. Other than that it was all negative, small tv with rubbish signal, very noisey, hot, at 7.20 we went for dinner got told it... More

Hotel was inexpensive and so I would definitely return if I needed a quick one night stay over. It was warm after I turned the radiator up, and pretty clean; the bathroom grouting could have done with a touch up, the bed was a bit lumpy and the bathroom fan was noisy and went on for AGES after I turned... More

I am always somewhat dubious about any hotel that feels the need to include complimentary adjectives in their titles as it is usually to hide the absence of that particular feature in reality and the Quality Hotel / Comfort Inn chain is the most prominent example of this... they are neither Quality nor comfortable. I was booked by my company... More

Room very small with very cheap feel, thin walls, noisy road. However £70 per night. Will hopefully never have to stay here again

I was booked into the hotel for one night to save a long journey home. Arrived after 8pm and felt the reception area seem 'cheap' and didn't fill me with hope. Went to my allocated room and couldn't believe how small it was. It felt seedy to me and well below the £70 per night I was being charged. The... More

The hitel staff is pleasant and helpful however I paid £55 a night for a tiny, single room overlooking a very busy road. I had the option of keeping the window closed to keep both the air and noise out or to open it to let both in! The next morning I asked to change rooms so I was put... More