We stayed in a standard double room, which was, as it says, standard. One would expect a little more from a Hilton. Reception staff on Saturday 19th May were really helpful, but the room was a little bit of a let down. The bathroom was in need of a 'makeover' to say the least. Room 222 is right next to...
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Dear Guest
Thank you for your feedback on Trip Advisor.
I am sorry that you felt the standard of the room was not as you expected for a Hilton and I have asked the Head Housekeeper to check the bathroom in 222.
I would also like to apologise for the noise that you experienced from the lift. We are doing...
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Stayed at the Hilton Sheffield in April with my 2 Sons,whilst attending the Snooker World Championships at the Crucible, just a short walk away. Good Location, easy to find. Check in was very good. We arrived at our room and were very pleased that we had a room overlooking the Quayside with a balcony. Unfortunately we were unale to open...
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Dear Guest
Thank you for your feedback on Trip Advisor.
I was delighted to read that you found the hotel in a good location in relation to the Crucible for the World Snooker Championships.
I was also glad to read that you were pleased with your bedroom however I would like to apologise for the faulty balcony door. Unfortunately we...
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I booked a 2 night stay at this hotel for a birthday get a way, we have stayed at loads of hilton hotels around the world but the sheffield one is disapponating.
The first room 213 that was given we found that one of the beds hadnt been changedand the main light wasnt working, we where then offerred a new...
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Dear Guest
Thank you for your feedback on Trip Advisor.
I am sorry that one of the beds had not been changed and the light was faulty upon arrival. Please be assured that this is not reflective of our usual high standards and your comments have been passed onto the Head Housekeeper.
I was glad to see that the receptionist...
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Thought i would review this hotel as the reviews i looked at were quite dated. The hotel can be a little tricky to find but worth it as its very central and 10 minutes from the meadowhall shopping centre. We spent a spa weekend at the hotel with a full inclusive package. The pool and gym have been upgraded and...
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Dear Guest
Thank you for your comments on Trip Advisor and I am glad to see that you enjoyed your stay and you would recommend the hotel.
Your great feedback regarding LivingWell, dinner and breakfast have been shared with the Livingwell Manager and Head Chef.
I do hope that we are able to welcome you back to the Hilton Sheffield...
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Disappointed to find that when we arrived art 3pm (the advertised check-in time) our room was not ready (didn't they know they had diamond holders arriving?). We were given a drinks voucher (which I think we would have got anyway) to go to the bar and wait whilst our room was prepared. The receptionist did say he would come and...
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Dear Guest
Thank you for your comments on Trip Advisor.
I am sorry that when you arrived the room was not ready and the receptionist failed to inform you when the room was ready. I have passed your comments onto the Front Office Manager and I am sorry for any inconvenience that this caused.
I was glad to see however...
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We use Hilton Sheffield a couple of times each year when visiting family in the area. We have always found the staff to be exceptionally helpful and pleasant to deal with. The car park is very convenient and walking into town takes ten minutes.
The rooms are pleasant though the bathrooms are a little dated. That said, we have always...
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Dear Guest
Thank you for your feedback on Trip Advisor.
It is always a pleasure to read such positive feedback regarding the hotel and staff members and I am glad to see that you choose to stay at the Hilton Sheffield when visiting family.
I am sorry however for the noise that you experienced during your last stay and for...
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Booked a one night stay at Hilton as price OK, £94 for DB+B for myself and 2 daughters.
On arrival reception staff pleasant and room was above average with 2 queen sized beds and nice view over canal wharf and cobbled street.
Leisure reception area lovely and plenty of original architectural features, pool OK but nothing special and jacuzzi cold...
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Dear Guest
Thank you for your comments on Trip Advisor.
I am glad to see that you enjoyed your stay at the Hilton Sheffield; with the reception staff welcoming and a nice room view overlooking the Quayside.
I was also glad to see that you enjoyed using the facilities of LivingWell; I am sorry however that the Jacuzzi was cold...
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Good Livingwell Health Club, plenty of equipment! Nice cosy bar, superb Chicken Tikka Panini; probably the best I have tasted!
Dear Guest
Thank you for your comments on this website.
I was glad to see that you enjoyed your stay and the use of our Livingwell facilities.
Your feedback regarding the Panini has also been noted and passed onto the Head Chef.
Thank you for your great feedback and I do hope that we may have the pleasure of welcoming...
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We (family of 4 : 2 adults plus 2 small children) stayed over Easter to visit family in the area. We got a good deal of £64 for the adult room and 1/2 price for the adjoining kids room (need to contact them directly for this - most Hiltons do it I think).
Room was fine - double bed a...
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Dear Guest
Thank you for your comments on Trip Advisor.
I was happy to see that you enjoyed your stay with us over the Easter weekend and you found your stay good value for money.
I was also glad to read that you enjoyed the benefits of being a Hilton Hhonors member and you found the staff members helpful and...
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The hotel itself is fine, not the best Hilton that's for sure but there's nothing really wrong with it. The restaurant is another thing. I don't know if it's always as bad as it was for me but if it is I can see why there was only two people in for dinner at 7.30pm! As I was on a...
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Dear Guest
Thank you for your comments on Trip Advisor.
I was disappointed to read that you did not enjoy your dining experience at the Quays Restaurant during your stay at the Hilton Sheffield.
I am sorry that you found the food just ok and your comments have been shared with the Head Chef.
Please be assured that this is...
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