We actually wrote this letter of complaint at the time, but never got around to sending it. I am delighted to now be able to post it now. To the proprietors, Westbourne House Hotel. I am writing to complain about the service we received while staying at the Westbourne House Hotel, September 2007. I can assure you that it was... More

My Husband was having an operation, in the hospital for a tumor, not a nice time, we booked into the so called Hotel, we had a call on the way there from the lady owner (I can't remember her name) saying what time were we coming as they were going out. I found this strange from a hotel. When we... More

I was put off staying at this hotel by the reviews on this website. However, it was in a very convenient location for my work in Sheffield so I went ahead and booked it. And I'm really glad I did. I was asked for an arrival time but thats not a problem and the owners were ready when I arrived.... More

I have never experienced anything like some of the reviews here in my numerous stays over the past nine years. I never stay anywhere else in Sheffield, unless the Westbourne is sold out! For this money you get comfort and peace combined with the best fresh cooked breakfast in town. Go ahead and stay in some of the hotels in... More

My daughter booked this hotel for me and my husband to stay for one night before attending her graduation. She asked me to ring the owner of the hotel to explain that as we were coming from London and were leaving after work,we could not guarantee to arrive before 10 pm. As soon as I open my mouth to explain... More

We booked this hotel by phone and we agreed with the owner ( Sue) to arrive between 2 and 3 in the afternoon as we live around 4 hours away from Sheffield, then 1 hour before we were due to arrive at the hotel we had a call on our mobile from Sue saying no one would be there to... More

Stayed at the Westbourne for one night- needed somewhere near the Botanic Gardens area for the two of us. When we arrived , we rang the bell and waited & rang again and waiting eventually the owner ( Nick) let us in and showed us to our room.Up the stairs then through a door and up a very narrow flight... More

My Spanish girlfriend had just arrived in the UK, and I had been invited to a friend's wedding in Sheffield. I thought this was a great opportunity to splash out a little and book somewhere fancy. The West Bourne was in the Michelin Guide and it looked really good on the web site. On the phone the co-owner Sue was... More

Dont stay here if you have no where to leave your bags. After having paid £300 for 6 of us including £75 for a single occupancy, the owner told us that bag storage was "not their problem" The Westbourne House Hotel was "a B&B and not an expensive hotel" and we had "recieved the service that we had paid for"... More