Stayed at this premier inn before and can not fault it. Staff very friendly and helpful. Rooms large and very clean. The hotel is very well situated and is surprisingly quiet. Bar area cosy and friendly. Certainly would recommend.

We booked this hotel to stay in after the Bon Jovi concert in Sunderland. As with all of the premier inn chain, the hotel has all of the basics you need, and its very comfortable. The rooms are spacious and clean. One of the members of staff on reception was incredibly friendly, she took time to have a conversation with... More

Typical Premiere Inn standard. There was plenty of car parking; receptionist was helpful and friendly. Room was clean and tidy. It is very well placed for the city (lovely walk along river front or short bus ride). Close to millennium bridge and Sage Centre. Despite being so well placed it was quiet. The breakfast was self service and of good... More

We stayed here for a concert at the Metro Arena. Check-in was really quick (Stacey on the front desk was very helpful and efficient, it was like she was waiting for us to check-in). Room was spotless and the bed was really comfy (we had a good nite's sleep as guaranteed). The only small complaint is there could have been... More

Having spent 5 nights here on business I am please to report that this is a pretty good hotel all round. Staff extremely helpful, decent enough size room, clean bedding, towels, breakfast and evening meals were good. Only 5 minute walk onto the Quayside and 15 minutes to Grey Street plus the bonus of free parking. Due back next week... More

Totally unhappy with the service I received while staying at this premier inn and how the situation was dealt with. I paid for the accommodation and I had a friend accompanying me called Nikki Traynor. During the evening in Newcastle we got separated and on returning to the hotel with her I had to go to reception to get a... More

Stayed here for a concert at the metro radio arena. Bit of a walk but a nice one all the same by the tyne and through town. Being a bit out of the center there are some great pubs that you would not usually find ....'the tanners arms' and a couple more down the hill. The hotel has all the... More

Excellent friendly staff, overall a fantastic experience. The location was perfect for the Evolution Festival, parking a dream. The room was very pleasant especially the shower :-) and the help we got ordering a pizza at midnight.Nothing was too much trouble for the staff.

Average Premier Inn, could do with some modernisation. Friendly staff, spacious rooms and not too far from city centre. The dining area and breakfast bar could do with a better clean. Ok for a 1 night stay if purchased well in advance at under £30.