Beautiful views of the river from every room and a top notch check in and check out experience. The furniture in the rooms is very dated and worn, so was the carpet; the TV was a smallish tube TV. The bathtub tiles had mildew / mold on them along with the ceiling. The towel rack had some rust on it...
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Thank you for your review following your recent stay at the Copthorne Hotel Newcastle. Your stay with us has clearly been a mixed one, with your constructive feedback fully reviewed. The hotel is being organised at present for a extensive refurbishment. There is also a programme well underway covering re-grouting and re-sealant where required within the hotel bedrooms. Please accept...
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We booked a double room via late rooms, ? 57 quid, as we were going to a concert at the Sage and didn't fancy driving 30 miles home!!!! Anyhow, we got there early, check in was supposed to be 2pm onwards. Not a problem, straight up to our room 121. New carpets, lovely king sized bed, powerful hot shower, large...
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Many thanks for your positive review. I am delighted that you enjoyed your recent stay with us, in particular the quality of the hotel and the standard of guest service. Your kind feedback is greatly appreciated by myself and the team. I hope we will have the pleasure of welcoming you back again soon. Hope you enjoyed your concert too!...
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I have complaints about this hotel. Normally, I would try to talk to management first before airing it on TripAdvisor, but not a single phone was answered during my stay. I tried Reception, Housekeeping, Switchboard. Not a single call was answered.
What did I experience?
1. No television reception. All channels were unavailable according to the message on the TV...
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Thank you for your review. Sorry to learn of your disappointment with elements of your stay, which have been duly assessed. It's disappointing for us that we did not have the opportunity to resolve the issues experienced by you prior to your departure. There is no record of any comments made to the team at any point, and there is...
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Ideal location for the Metro Radio Arena, the city centre and railway station. Good view of the Tyne and it's bridges. We stayed on a B & B basis, with a full english and continental available. Staff were pleasant. The room was well presented and comfortable. Gives the impression of being a buisiness hotel although private guests are just as...
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Many thanks for your positive review following your recent stay at the Copthorne Hotel Newcastle. I am delighted that you enjoyed your stay with us, and appreciated your kind comments with regard to the quality of guest service and the standards in place here at the hotel. I hope we will have the pleasure of welcoming you back again soon....
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We used The Copthorne for our Daughter and Son in Law's wedding reception on 5th May 2012. The food was absolutely beautiful and the service we received was second to none. The staff went beyond the norm to make sure our day was special. Several of us stayed overnight and had a fabulous breakfast the next morning. The wedding organiser...
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Many thanks for your positive review following your recent family wedding which was held here at the Copthorne Hotel Newcastle. I am delighted that everything went so well for you, and your kind comments with regard to the standard of guest service in particular were greatly appreciated. I hope we will have the pleasure of welcoming your family back to...
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We stayed here for one night, thankfully no more. We had a club room which was very tired lots of wood that was crying out for varnish. Needs a total refurb. The bed however was comfortable and the view overlooking the Tyne saved the day. Dinner was nice in the restaurant, but breakfast was very disappointing. The service poor, buffet...
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Thank you for your review, in which I was sorry to learn of your disappointment with your stay. The lifts are currently being organised for a full systems upgrade, and I am sorry that you were inconvenienced during the brief (and unprecedented) period when they were both out of action. The hotel itself is also being organised for refurbishment throughout....
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We stayed for 2 nights for a combined shopping/football trip.
We booked a suite which had lovely views of the Tyne and was very quiet,
Plus points were Quick check in even though we were early. Staff on duty at breakfast were friendly and efficient. Breakfast was very nice especially the sausages and black pudding. Car park was very handy...
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Thank you for your comments. Your stay with us has clearly been a somewhat mixed one. Your constructive feedback has been fully reviewed with my team. The restaurant had a private wedding running on the Saturday night this past weekend, hence the use of the private alcove area in the bar, which normally works very well in such an instance,...
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I stayed at the hotel whilst on business. The hotel is situated conveniently to the city centre and its bars and restaurants.
The hotel staff were extremely helpful and polite during my stay. Check in was very efficient.
My room was river facing so I was delighted to have a nice view. The rooms are functional but if I am...
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Thank you for your comments. Your stay with us has clearly been a somewhat mixed one. On the positive side, your kind comments with regard to the high standard of guest service, breakfast quality and the view from the bedroom were much appreciated. We are currently in the midst of extensive plans for refurbishment here, which will include re-carpeting (bedrooms...
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I stayed in the hotel as it was near the Sage Centre. The staff were very welcoming but the first room they put me in was somewhat tired and not clean. Carpet very warn and dusty. The bed dipped in the middle as if it had been there for year’s .The staff were very accommodating and readily accepted it and...
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Thank you for your comments. The hotel is currently being organised for an extensive refurbishment programme which will include re-carpeting (bedrooms and public areas), new televisions, an upgrade to the bedroom comfort system, as well as renovation works within the leisure club. I am sorry that your stay did not meet your expectations through this. On a positive note, thank...
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I stay here for business and to be honest the rooms are lovely and big and all have huge windows overlooking the river so are light and airy. The rooms are very clean, no nasty black plug holes in this hotel!
The staff are all very friendly and helpful.
I always find it very quiet at night so get a...
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Many thanks for your positive review. I am delighted that you enjoyed your recent stay with us, in particular the high standard of guest service received, the bedroom standard and cleanliness, the peace and quiet and the views! Comments all gratefully received and passed on to my team with thanks. I hope we will have the pleasure of welcoming you...
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