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Thistle Newcastle City Centre, The County

3.0 of 5
Neville Street, Newcastle upon Tyne NE1 5DF, England
Hotel amenities
Thistle Newcastle City Centre, The County
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325 reviews from our community

Traveller rating
    74
    103
    76
    42
    30
See reviews for
Families
27
 
Couples
99
 
Solo
40
 
Business
118
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

I stayed here in the middle of April to watch Newcastle play Benfica. Its a great location for getting around. I found the staff were really pleasant and friendly. Particularly Ashley in the lower bar, she worked hard to make everyone feel welcome even though it was coming to the end of her shift Great location in a lovley city... More

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Horsham, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 12 May 2013 NEW via mobile

Spent two nights there this last week and had to move rooms 3 times. Room booked was a double and the first one offered was a single bed so I asked to move. Was given a room at back of the hotel where if you opened the window then you could hear the boiler ticking away. This hotel has no... More

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See 3 more reviews by ScotReid for Newcastle upon Tyne
GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for taking time to provide me with feedback following your recent stay with us at Thistle Newcastle City Centre, the County. I was very sorry to note that you did not enjoy your stay at the Hotel. I have forwarded you a private message to ask for further details of your reservation so that I can... More

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Edinburgh, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 May 2013 NEW

We book a small double bedroom as it was only for one night. We thought the room would be small but did not expect the bed to be small only 4 feet wide, we didn't really notice until we got back from pub or would have paid to ungrade. Did speak to the receptionist in the morning who was very... More

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GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for taking time to provide me with feedback following your recent stay with us at Thistle Newcastle City Centre, the County. As our hotel dates back to the late 1800's, our rooms vary from the large and lofty executive rooms to the compact and cosy small double rooms. Our rooms are not uniformed like the new... More

LOndon
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 10 May 2013

Convenient for the station and that's about it. The first room I was offered was in front of the neon Thistle sign on the first floor. They upgraded me to a junior suite on the 5th floor. No minibar, no kettle or coffee making facilities. The shower over the bath didn't work, for the internet you had to register with... More

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GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for your feedback following your recent stay with us at Thistle Newcastle City Centre, the County. I can confirm that the County is a three star property. This rating has been awarded by the AA and recently verified during an overnight stay. The County has had three star status for a number of years and we... More

hartlepool
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2013

great hotel very posh old building but everything is a high standard great location good staff on reception. only bad thing about this hotel is a sat day night can be up to 200 pound a night which is worth its but during week you can stay their for 60 pound which is amazing value for money

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GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for your feedback following your recent stay with us at Thistle Newcastle City Centre, the County. I was really pleased to note that you had an enjoyable time at the hotel and you approved of the facilities, the location and the high level of service received. We look forward to welcoming you back to the County... More

kinross
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 May 2013

Stayed here for 2 nights B.B. booked through easybreaks and have to say excellent value. On arrival was met at reception with very friendly and helpfull staff. Room was very clean and great comfy bed. Food excellent and freshly made to order, all staff very polite and friendly. Great location for centre of Newcastle. Will return again.

Was this review helpful? Yes
GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for your feedback following your recent stay with us at Thistle Newcastle City Centre, the County. I was really pleased to note that you had an enjoyable time at the hotel and you approved of the facilities, the location and the high level of service received. We look forward to welcoming you back to the County... More

Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013 via mobile

Having booked here for a trip away I was pleasantly surprised at the amazing location of this hotel. Upon entry the hall and reception areas are bright, clean and modern. The receptionist was friendly and asked if we needed any help. When we got into the room it was very old fashioned. Old curtains, dated, small bathroom and decor was... More

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GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
13 May 2013

Dear Reviewer Thank you for your feedback following your recent stay with us at Thistle Newcastle City Centre, the County. I was very pleased to note that you found the public areas to be bright clean and modern. We are currently in the process of improving our bedrooms including new carpets, new bed throws and shower curtains to compliment the... More

newcastle
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 April 2013 via mobile

I have just enjoyed sunday lunch today with a group of 7 friends. We bought the lunch on a living social deal. The 3 courses we had were really delicious. All starters were tasty. In our group were two girls over from Greece and we wanted them to taste local foods. So we recommended they try the beef with yorkshire... More

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GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
22 April 2013

Dear Reviewer Thank you very much for your feedback following your recent visit to our Hotel for Sunday Lunch. I was delighted to learn that you had a very enjoyable experience. Sunday lunch has proved to be very popular and our chef takes pride in ensuring we offer a traditional menu including homemade crisp Yorkshire puddings ,roast beef with gravy... More

1 review
3 of 5 stars Reviewed 21 April 2013

Stayed for 2 nights B&B using best available rate - £268. Overpriced for what's on offer, the quality of the rooms and we wouldn't return. On entry to the hotel it is lovely with beautiful décor and an expectation of good things to come. Sadly, on entering our room - my bubble was burst. The room was small, the bathroom... More

Was this review helpful? Yes
GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
22 April 2013

Dear Reviewer Thank you for taking time to provide me with feedback following your recent stay with us at the County Hotel, Newcastle. I was very sorry to learn of your disappointment. As our hotel dates back to the late 1800's, our rooms do vary in size and shape from the large Executive rooms to the compact and cosy Small... More

Durham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 April 2013

Stayed for a Saturday night even in Newcastle centre. It was the great location that made me choose this hotel, directly across from the central rail station, although it was a bit pricey I think. Parking is possible at the station for about £15 a day. Room was clean, double bed was huge and comfortable. Bathroom was massive, shower was... More

Was this review helpful? Yes
GeneralManagerNCL, General Manager at Thistle Newcastle City Centre, The County, responded to this review
22 April 2013

Dear Reviewer Thank you for your positive review following your recent stay with us at the County Hotel, Newcastle. I was really pleased that you approved of the central location of the Hotel - being directly opposite the Central Station is a great advantage. Thank you for your kind comments regarding the cleanliness of your room and the facilities in... More

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Additional Information about Thistle Newcastle City Centre, The County

Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel, Newcastle Hotel
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne
Address: Neville Street, Newcastle upon Tyne NE1 5DF, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotels in Newcastle upon Tyne
Price range (per night): S$102 - 207
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Opposite Newcastle’s Central Rail and Bus Station, this beautifully preserved 19th-century building is now a modern hotel. The County Hotel by Thistle, located in the heart of Newcastle city centre, is just minutes from restaurants, bars and theatres as well as the Quayside area. St James' Park, home of Newcastle United FC, is a 10-minute walk away. The Metro Radio Arena, O2 Academy and Sage Gateshead are located within walking distance of the hotel. With a flat-screen satellite TV, an in-room safe and tea and coffee making facilities, the rooms also have 24-hour room service available. Private bathrooms each feature an over bath shower and a hairdryer and ironing facilities are available. Rendez Vous Restaurant provides a range of British and international cuisine prepared with locally sourced ingredients. The relaxed lounge bar shows sports on large LCD TVs. The County features 11 meeting and event rooms - suitable for a 1:1 meeting or a conference for up to 220 delegates. All rooms have natural daylight, air conditioning and come equipped with all of the equipment needed for a perfect meeting. Weddings, formal dinners and family celebrations are a speciality of the hotel.The hotel offers complimentary off-site gym facilities within walking distance. Limited car parking for 19 vehicles is also available at a small daily charge. Wi-fi is also available throughout the hotel. ... more   less 
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Thistle Newcastle City Centre, The County
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