Gorgeous hotel right in the centre of everything. No need for taxis anywhere as it is central to everything you need...shops,bars, places to eat. Marco Pierre restraunt absolutely fantastic, I've never had a better steak in my life! Gorgeous cocktails, friendly staff, trendy rooms, massive beds, awesome showers...what more do you want!?

We stayed overnight whilst attending the Alicia Keys gig at the Metro Arena. We chose the hotel for its central location and my priority club membership. We were also drawn by the linked marco Pierre white restaurant. Our arrival was warmly greeted by the reception staff. Our room was clean and inviting. The furnishings including the bed were really comfy... More

This hotel is excellent. The staff on reception were extremely helpful and friendly. Our room was immaculate with it and the ensuite being finished to a high standard. The location is excellent. I stayed here with my partner for a Newcastle game and we heard no outside noise from anybody. The only downside is that parking is available, but at... More

Absolutely fabulous stay - we were attending a concert at the metro arena and it was within walking distance - the staff were all really smiley and unbelievably helpful nothing was too much trouble - very comfy bed would definitely stay again J and J Bolton

Stayed here with work. Great location, 2 mins walk to/from railway station and Metro. Lovely room, comfy bed and beautiful bathroom with fab toiletries. Will definitely book here next time if there is availability.

Checked in early afternoon and had a wander around the city. Hotel is elegant. Staff all seem very young, pleasant and friendly. Room exquisite, linen and toiletries lovely, bed a bit soft for our liking, complimentary mini bar with 2 soft drinks 2 bottles of water, a packet of crisps and a kitkat and plenty of room for your own... More

the hotel is well located next to the Assembly rooms and just up from Central station Despite a free reward night stay as a platinum member got upgraded to an executive room with balcony-that was very nice to sit out and look out over the rooftops.Fortunately it was a pleasant night as not so much fun in the rain! the... More

stayed at this hotel for our anniversary for 2 nights - the hotel staff on reception were very helpful - the cleanliness of the hotel exceptional - our room was very nice including the complimentary mini bar and I loved the aveida toiletries in the bathroom along with the power shower - plenty of choice for breakfast and would totally... More

A freshing change to receive excellent customer service. From the minute we arrived the service was brilliant. Checking in was great and the room very nice, modern and comfortable. The bar and resaurant staff are so helpful and the food lovely. Will be back