Revisited this very good hotel and sports complex recently for a reasonably priced golf break. The hotel has been refurbished and the public rooms are smart in an old fashioned way which suits the character of the place. Staff very attentive and polite as on our previous visit. Bedroom in the modern annexe overlooking the gardens, comfortable bright and clean....
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Reviewed 10 August 2011
The following is taken from my complaint letter. Do not book your hen party here, it was such a disapointment.
There were nine ladies in our party and we arrived on Saturday 19th May, to stay for one night, to celebrate my hen weekend.
We had booked two apartments, we arrived at reception at 2pm to check-in and were told...
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Lorraine - firstly may I apologise that both yourself and your friends felt they had a poor experience at the Welcombe , as you will see from other reviews this is not the norm and I have gone through your letter with my team.
We do offer check-in from 2pm but cannot always promise this as we are dependant on...
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We have visited this hotel many times and without exception have always found the accommodation, food, leisure facilities and service to be excellent. Having just returned from a One Night Race Day Package (which included a Glass of Champagne, Taxi to the Racecourse at Stratford & back, Accommodation, Dinner and Breakfast for Two of us) all for £150.00 I thought...
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My wife and I had the pleasure of spending an evening at this hotel. We used it as a central location to meet friends, and what a location. This hotel is a very grand hotel and oozes character and charm. Our room (136) had a four poster bed which was without doubt the most comfortable bed I have ever slept...
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We are staying in their top suite, The Countess Suite and it is absolutely lovely or it was until about 15 minutes ago when the wedding disco started below, we can hear the DJ's announcements and can sing along to the songs. What a disappointment, it has ruined our stay. We came for a relaxing stay but now the floor...
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Mr & Mrs Penney please accept my apologies for wrongfully allocating this suite when there was a wedding at the hotel. We do have a very strict policy of not allocating rooms near the weddings/functions to guests not attending the party - clearly we made a mistake on this occasion and I would ask that you contact me should you...
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As one drives up the gravel path, one expects the best here. It looks amazing. What a huge pity it is so poorly managed. That's the real issue.
One queues at a crowded reception desk, before going up to a room which may be far smaller than you had imagined for the significant price. If you are lucky you may...
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Further to your email of the 27th March concerning your stay on the 24th I did write to apologise for my staff and the off-hand way in which they responded to you . This emailed letter was sent to the email address on your complaint but I now notice that the name on Tripadvisor is a different Christian name?
Clearly...
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We came here for a Couples Spa day and were blown away by the facilities and service. Very modern and clean and great staff. Keep it up.
The grounds, spa and main hotel are beautiful, like a stately home. Unfortunately the room we had (a superior room) was a little tired and dated (the tv looked about thirty years old). Likewise, by the end of the day the spa looked tired and a bit grubby- tissues over the changing rooms, used water cups everywhere. Having said that,...
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Thank you for your comments and I can ( at last ! ) report that we are on the last phase of our total refurbishment - so there are no more ' older ' bedrooms. All rooms have now been completed and have been brought up to the highest standards - all with Apple iMac televisions. I have discusssed the...
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Stayed here as part of a group of 8 for my sister-in-law's 50th (spa weekend, kindly financed as a gift from her husband!). The hotel grounds are stunning, with good walks as well as the golf course. I also discovered that it's possible to run (or walk!) to Stratford in a very few minutes along the river, which was pleasant...
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Thank you for your kind review and I am sorry that we let ourselves down with the lack of water in the bedroom - as I have stated in a previous response this was an error on our part which has now been corrected - there are 2 bottles in each room every day. Really glad you and your group...
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First the good - the building and grounds of this hotel are lovely. The check-in was quick and our room as clean and pleasantly decorated. The bed was really comfortable, and the shower was great and also the bathroom had plenty of flat space for putting your stuff on - a thing too many hotels forget! Breakfast was yummy and...
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Thank you for your very constructive comments and for the compliments regarding the hotel, check-in and the quality of your room and breakfast. We have just changed our toiletries to the White Company products and I am sorry you do not like the combination of shampoo and conditioner - the fact that there was only one bottle of water was...
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