This is our favourite hotel in Birmingham, they never fail to let us down. We had 3 rooms, we were celebrating my Fathers 60th birthday. The hotel had arranged for a welcome note & wine for my Father which was unexpected & a good example of how they go the extra mile. We didn't all check in together but the... More

Overall very happy with my experience. Stayed one night, mid week, for a conference at the hotel. My room was spacious, clean, and with very nice decor-more homely than some hotels manage. Bed was extremely comfy and bathroom also did not disappoint. Breakfast in exec lounge was a real pleasure. Dinner and lunch at the hotel as part of the... More

I had the best nights sleep in a hotel for years here. The beds are amazingly comfortable and I had the perfect pillow. Result! The breakfast was delicious but it was hideously busy and the staff struggled to keep up. However they were smiling courteous and going as quickly as they could. Every member of staff was extremely helpful. Only... More

For business travellers, wi-fi is essential. For those of us who use Apple computers of Pads, the cables for wired internet are no use at all. And if you go and use the wifi in the ground floor lobby, they have the nerve to charge you for it. This is no longer acceptable. The room was clean and comfortable.

Stayed at the Crowne Plaza overnight for a work confererence. The check-in was a bit slow, but the reception staff were nice and friendly. The room was lovely (1010 on the 10th floor). The bed was gloriously comfy, the shower was powerful and hot, and there were a good range of channels on the flat-screen television. The view from my... More

I stayed for a Saturday night in April 2013 and was given a very large twin room on an upper floor. Nice bathroom and the whole room was very modern with very comfortable beds. Close to The Mailbox for eating and walking distance to the Bullring and other shops, bars and clubs. Plenty of nearby multi-storey car parking. I found... More

Great hotel in a good location, we stayed on the club floor the rooms were very stylish and well furbished the bed was really comfortable, Over all a great stay the only disappointing issue was the canapés served in the evening they were really poor quality? however the staff were excellent

Stayed here for one night as we were celebrating a friends birthday. This hotel was in a very convenient location and ample parking next door which was at a reduced rate for guests. Check in and out was effortless and the staff were all so helpful and cheerful. Our double room was spotless and because I am a member of... More

I booked our stay on the site booking.com, for my Partners 30th Birthday. He had no idea where we were going. It asked on the form if there was any special requirements which i had put something to explain that it was my partners birthday and if they could just make it special. When we got there i was greeted... More