Ok it was cheap - just over £28 for a night in the 40% off sale but I have stayed in a number of hotels in Birmingham and this has to have been the worst. I arrived at 7.50pm and had to wait over 10 minutes to check in. I was given room 213 (a non smoking room) but for...
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Thank you for your feedback following your recent stay at our hotel. I was very sorry that we are not up to your expectations. We've started taking some actions to avoid the reported issues regarding smoking, together with our current re-branding process, we expect to provide you improved experience in the near future. I do apologise for any disappointment caused.
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Stayed here for one Saturday night. Room is nicely presented, but starting to look slightly shabby. Carpets and surfaces need more care in cleaning. The bed was comfortable, but needed to use the extra pillows as they were rather flat. Plenty of room with loads of space under the bed for storage of bags though, and seating and desk areas...
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I do appreciate your advice following your recent stay at our hotel. I felt very sorry for your unsatisfactory experience especially the shower issue you mentioned which has been addressed to our maintenance team and specialists. I believe a member of our team has recorded this incident immediately and confirmed your OK status with you requiring no further help. My...
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This hotels' location is only any good if you are in a car. There is nothing nearby. The local train station is only open on match days. Cost of taxi rides to the city can offset any savings.
I am sorry for any inconvenience caused by our location, although it is well-located and conveniently access to both city centre and the airport. A less than 2-minute walk bus stop just nearby which offers services to city centre cost £1.70 (£3.80 for unlimited day travel). I think your dissatisfaction probably because of insufficient information given, I do apologise for...
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Booked this hotel for a friday and saturday night stay for 68 pounds was unsure what i would get. The welcome was warm and friendly and the hotel clean. The room is basic but clean and had everything you could need for your stay. The bathroom was pre fabricated plastic and lovingly called a pod by my hubby but again...
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Thank you very much for taking the time to write a review. I am so grateful to hear that you enjoyed your stay at our hotel. At the same time we have taken your complaint and comment into consideration. Thanks for your feedback once again We look forward to seeing you again in the near future.
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I stayed here for business for one night as it was close to we're I needed to be early in the morning. The main concern I had with my stay was that the hotel walls are so thin and you can hear absolutely everything, even people talking at a normal level next door which is not great when you need...
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Thank you for sharing your feedback following your recent stay at our hotel. I felt sorry that our building quality and outside cleanliness did not meet your expectations. I do appreciate your positive comments on our staff. Although we probably failed to retain you, I believe our continuous efforts will not be a disappointment. Additionally, I would strongly recommend other...
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Really modern hotel for a 2 star. Very friendly welcome at reception. Room lovely and clean. Good location for NEC and town centre. Mcdonalds next door for brekkie ;)
Thank you very much for taking the time to write a review. I am so grateful to hear that you enjoyed your stay at our hotel. We look forward to seeing you again in the near future.
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You know what you are getting with ibis; average room, reasonable price, simple breakfast, French staff. Nothing out of the ordinary to make it anything better than average.
Thank you for sharing your feedback following your recent stay at our hotel. I am glad to hear that your are familiar to our ordinary standard. However, besides that, we also dedicate to provide you extraordinary service at our hotel to ensure that all ibis guests receive a consistent service in line with our brand promises as we are the...
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