We stayed at this hotel during a convention at the NEC in February 2012. It's a large hotel, built for the demands of the NEC. We had upgraded to an executive room, which to our surprise included access to the executive lounge with complimentary tea, coffee and cakes are served in the afternoon and complimentary canapes and alcoholic beverages are... More

Rooms are stuffy and small. The staff works hard to make up for things. Everyone was so nice, but beds are like sleeping on boards. Breakfast is adequate. They do have a free shuttle to train station that is helpful.

I recently stayed at this hotel over a weekend attending a convention. Along with over 1400 other attendees it could easliy have descended into total madness, but I have to say the hotel staff worked endlessly to make sure everything ran smoothly. The check in was swift and easy and the staff were polite and professional. Our room was an... More

I have been here for 3 days and have to say that this hotel has some disappointing features.. In no particular order.....One cannot leave a voice message directly to another room, one has to leave it hotel operator... then because the message light doesn't function you must call the operator for messages...in doing this I was told that the operator... More

When we first got there we were checked in by a front-of-house staff member named Richard, and a young Italian woman whose name I have, regrettably forgotten. There was initially an issue with my card which was dealt with very professionally by Richard to ease any embarrassment experienced on my part. He maintained an amiable conversation with the friend who... More

You will see from my other contributions that I have reviewed over 30 Hotels in the past 3 years, and I have always tried to be as honest as possible, and look for the positive points, as well as the negatives. I have also reviewed this Hotel twice previously, and although my stays weren't perfect I did mark the Hotel... More

Stayed at this hotel which is next to the NEC for an exhibition. It is a very big hotel and when we arrived it was heaving with conferences, functions and hundreds of people. The car park is an additional charge - noted at £10.00 per day!! (handy tip, if you want to leave the car park without making this charge... More

Stayed 1 night on business, I would not choose to stay here on a pleasure visit, far too large and impersonal, but the staff were mostly helpful especially in restaurant areas and very pleasant concierge who sorted parking for me very quickly. It is a very busy hotel with people constantly milling about at all times. Check in/out was quick... More

My company has just held its convention here and its been a year or two since I was last at the Metropole. Little has changed over the years except the odd facelift here and there, but one thing that never seems to change is the fact that the place seems to be hectic and noisy at all hours of the... More