The staff at reception were really friendly and i cannot fault the cleanliness of the rooms. However the restaurant really was terrible and spoiled an otherwise enjoyable stay. The staff in the restaurant were polite, but service did seem very slow and there was an atmosphere that something was not quite right. The chap who greeted us as we entered...
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Thank you for your review.
We are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel....
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This is a good hotel with friendly helpful staff. But the first time i used the kettle l noticed that the electric base was faulty. This was replaced with another faulty kettle so somebody isn't paying attention to detail. This was addressed efficiently by the duty manager
Thank you for your review.
We are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. Please accept my apologies for the disruption caused. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs.
Thank you once again for...
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Maria @ breakfast was awesome. The staff were supportive and extremely helpful. Would definitely stay again
We stayed at the hotel for two nights for our children to attend a Karate Competition at the NIA. The hotel was very clean and comfortable, and staff were extremely friendly and helpful in meeting our needs. Reception staff looked after our party very well and arranged an area in the restaurant to cater for our large party for the...
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Dear LynG,
Thank you for your great feedback about your recent stay with us. I am glad the team looked after you so well & that you had such a good time. It was a real pleasure to have you with us & I hope you did well in your competition.
Thank you for the wonderful feedback about Bernie. She...
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We had cause to make a late booking to this hotel, needing to visit a very sick relative locally. We have always avoided this type of establishment and didn't have high expectations! As it turned out the accomodation was more than adequate, the room was a good size and the bed was comfortable. The staff on reception are very polite...
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Dear ChesterKesi,
Thank you for your comments about your stay with us. I am sorry you had such a disappointing experience in our restaurant. We do have some challenges around the size of our restaurant & do our best to accomodate this with extended opening hours for breakfast & dinner. We pride ourselves on delivering exceptional service to every guest...
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We stayed one night here on a trip to see family, The room was spacious clean and comfortable.We decided on the continental breakfast instead of the full English, and were not dissapointed the choice was varied plentiful and fresh , we didnt need any bacon ,eggs etc .The staff were friendly and helpful. we would almost certainly choose this hotel...
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Hi MarietRossendale,
Thank you for your feedback about your recent stay with us at Birmingham Central East Premier Inn. I'm pleased the staff looked after you so well & you enjoyed your time with us.
We look forward to seeing you next time you visit Birmingham.
Kind Regards
Jo, Operations Manager
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All that you expect from a Premier Inn, if anything staff more welcoming than others, that is not to say I've ever had poor costumer care at a PI but here they seemed to be above average. My experience of the on site restaurant was good but it was full to capacity and service was a little slow, more at...
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Dear RCB6219,
Thank you for your comments about your recent stay with us at Birmingham Central East Premier Inn. I was sorry to hear about your shower not working whilst you were with us. It is very important to us that every guest enjoys their stay & I am sorry that this tarnished your experience with us. Our rooms are...
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Stayed three nights. Hotel was clean and adequate. Staff friendly and helpful. Breakfast was good with plenty of choice. Evening meal was a disaster and nearly spoilt an enjoyable stay. In the end we didn't have to pay for it.
Hi RJGGJR,
Thank you for your feedback regarding your recent stay. I am glad you enjoyed the stay & the team looked after you. I apologise that dinner was such a disappointing experience. I hope you had the opoortunity to discsuss any issues with the management team, however if you would like to discuss this further please contact me directly....
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The staff are really friendly, receptionist gave us a warm welcome. This makes this premier inn much better than the rest. Room was clean. The downside was the very long wait for our cooked breakfast. We got to breakfast at 10.40 am and had our eggs, bacon etc at 11.50 !!!! We had two hungry children to deal with!! When...
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Thank you for taking the time to review your stay at our hotel.
It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the...
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My wife and I recently stayed here for one night. We were very impressed with the accomodation, cleanliness, food, location but most of all the staff. We have never met such friendly and helpful hotel staff in this country!! So big thank you to everyone we met there and would definately reccomend this to anyone.
Dear Swaddy60,
Thank you for your wonderful feedback about your recent stay at Birmingham Central East Premier Inn. I'm glad the team looked after you so well & you had such a lovely stay with us. We share all Tripadvisor comments to our team & it's wonderful to give them such great feedback. We look forward to seeing you again...
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