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All 7 Arundel hotels

Norfolk Arms Hotel

3.0 of 5
High Street, Arundel BN18 9AD, England
Hotel amenities
Norfolk Arms Hotel
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Ranked #4 of 7 hotels in Arundel
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169 reviews from our community

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Leamington Spa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

Was aware from reading previous reviews that the hotel was 'tired', but the location and parking made us decide stay there for two nights. As we walked into the hotel to check in, the appearance of the dirty floor covering (previously a door mat?) by the door gave a very unfavourable impression. We were somewhat relieved to learn that our... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
17 June 2013

Good Evening, Thank you for staying with us recently, I am pleased that despite the age and condition of the Hotel you had an overall comfortable stay. As a point of interest, which I am sure does not occur to many guests, we have had in the past some lovely old antiques (pictures etc) which have been ‘removed’ – hence... More

London
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 16 June 2013 NEW

The good points first: the room (number 12) was large and comfortable, the bathroom was a decent size too, and the waiting staff friendly and pleasant. However, the carpet was stained, the window frame and sill are rotting away and the inside window ledge was uncleaned and home to dead insects. The towels were frayed at the edges and the... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
17 June 2013

Good Evening Thank you for staying with us – I am delighted that you found the team helpful, – it is always disappointing when I hear that a guest has not enjoyed their stay for whatever the reason, and particularly for some of our team members who have been here for a long time and do have a passion for... More

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london
Top Contributor
89 reviews 89 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed 11 June 2013

Marginal whether it is 2 or 3 rating: 2 for shabby fittings but 3 for staff. Stayed one night midweek as a couple. Booked via an online site at £75. Sent e-mail to hotel to ask for a 5 foot bed, had immediate response to say OK. It is central to everything in the small town of Arundel. As many... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
17 June 2013

Good evening, Thank you for staying with us recently, its good to know you found the team helpful, location good and had the advantage of free car parking. As I have responded to many other reviews, I do appreciate we will certainly benefit from a programme of refurbishment, however our prices do reflect our product and or the availability of... More

Totton, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 8 June 2013

My Husband and I got married at the Norfolk Arms Hotel in May 2013. We held our Ceremony, Wedding Breakfast and Evening Reception at the hotel. Before to the Wedding itself, Nicky - the Events Coordinator was always happy to answer any questions and queries we had. On the day, all staff were extremely helpful and courteous. The Norfolk Arms... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
17 June 2013

Good evening, Thank you so much choosing to hold your wedding Reception at the Norfolk Arms Hotel. I am so pleased that you had such a fantastic day and that everything went so well for you both – I hope that you are nice and relaxed after your honeymoon and perhaps we will see you again on your anniversary if... More

Ancaster, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 June 2013

I have stayed in many very old hotels and B & B's in the UK and I am enamoured of the sometimes slightly shabby charm of these grand old buildings. That said, the Norfolk Arms in Arundel has crossed the line from shabby to run down. There is worn carpet all the way up the staircase, no elevator, our room... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
5 June 2013

Good Evening, I am so pleased that you found the team helpful and pleasant and that you were able to enjoy a good breakfast and benefit from the central location. I appreciate that the Hotel does need some investment - and when that times comes, I can assure you that the Hotel will not lose its character - we will... More

West Sussex
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 May 2013

We had our wedding breakfast and reception at the Norfolk Arms in May 2013 and found it to provide a lovely and romantic venue in a fantastic location, excellent service and extremely good value for money. There is a large function room on the first floor where the wedding breakfast and reception take place; this has a bar, dance floor... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
5 June 2013

Dear Ellen, Thank you for taking the time to review on Trip Advisor - post wedding it still must be really busy for you! I am so pleased that everything from the pre planning to breakfast the day after your wedding went so well - I hope that you will both return for your first anniversary, but meanwhile, may I... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 May 2013

I stayed at the Norfolk Arms recently just for one night away with my wife and 13 month old daughter. As has been mentioned- the hotel is slightly dated. However, I found the staff very friendly, the room was large, clean and comfortable. The bathroom spacious. The TV only had a choice of three channels- BBC4, Cbeebies and Sky News-... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
29 May 2013

Good Evening, Thank you for choosing to stay with the Norfolk Arms Hotel - I am really pleased you had such a comfortable stay. I think you have been very patient with regard to the TV channel selection, I suspect something must have gone amiss with the digital channel button, as there would normally be all the standard channels and... More

Chichester, United Kingdom
1 review
4 of 5 stars Reviewed 25 May 2013

Elizabeth, Nicky, Simon and the rest of the team provided an excellent overall service for our daughter's wedding day. The kitchen provided delicious food for 85 of us. The hotel is rather dated but this is reflected in the price. Thanks to all the team in The Norfolk Arms.

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
29 May 2013

Good Morning, Thank you for choosing the Norfolk Arms Hotel as the venue for your daughters wedding, I am so pleased that it all went so well for both of your families - your daughter looked stunning and your colour scheme in the Ballroom looked really good. We would all like to wish the 'happy couple' a long and prosperous... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 22 May 2013

I purchased a 2 night stay here off of livingsocial. I thought it would be a nice get away with all of the inclusions for the low price... Well you really do get what you pay for. Very outdated rooms with cobwebs, a slight odour in all of the halls and in the room itself. The shower was on a... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
29 May 2013

Good Evening, I am sorry that you did not enjoy your recent stay with us under the Living Social promotion – it would seem you had a really unfortunate break which is the last thing we would want to happen and we certainly do not discriminate against guests staying with us on a promotional rate – it would rather defeat... More

Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 15 May 2013

Our room was small with a three quarter bed. There was nothing deluxe about the room. There were visible cobwebs and it was in need of a good refurbishment. The breakfast was good but in a cramped dining room. . We asked the guy on reception what was the difference between a Deluxe stay and the normal and as he... More

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NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review
24 May 2013

Good Morning, I know that you have been in contact with buyagift and consequently we have communicated however, as a courtesy I summarise my response, I understand that buyagift have now removed the word deluxe from our listing. I am sorry that your recent stay did not come up to your expectations, as a very old building the Norfolk Arms... More

 
 
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Additional Information about Norfolk Arms Hotel

Also Known As:
Norfolk Arms Hotel Arundel
Address: High Street, Arundel BN18 9AD, England
Region: United Kingdom > England > South East England > West Sussex > Arundel
Amenities:
Free Breakfast Free Parking Pets Allowed Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 7 hotels in Arundel
Price range (per night): S$139 - 230
Hotel Class:3 star (3*)
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