Good Evening Thank you for staying with us – I am delighted that you found the team helpful, – it is always disappointing when I hear that a guest has not enjoyed their stay for whatever the reason, and particularly for some of our team members who have been here for a long time and do have a passion for... More

Good evening, Thank you for staying with us recently, its good to know you found the team helpful, location good and had the advantage of free car parking. As I have responded to many other reviews, I do appreciate we will certainly benefit from a programme of refurbishment, however our prices do reflect our product and or the availability of... More

Good evening, Thank you so much choosing to hold your wedding Reception at the Norfolk Arms Hotel. I am so pleased that you had such a fantastic day and that everything went so well for you both – I hope that you are nice and relaxed after your honeymoon and perhaps we will see you again on your anniversary if... More

Good Evening, I am so pleased that you found the team helpful and pleasant and that you were able to enjoy a good breakfast and benefit from the central location. I appreciate that the Hotel does need some investment - and when that times comes, I can assure you that the Hotel will not lose its character - we will... More

Dear Ellen, Thank you for taking the time to review on Trip Advisor - post wedding it still must be really busy for you! I am so pleased that everything from the pre planning to breakfast the day after your wedding went so well - I hope that you will both return for your first anniversary, but meanwhile, may I... More

Good Evening, Thank you for choosing to stay with the Norfolk Arms Hotel - I am really pleased you had such a comfortable stay. I think you have been very patient with regard to the TV channel selection, I suspect something must have gone amiss with the digital channel button, as there would normally be all the standard channels and... More

Good Morning, Thank you for choosing the Norfolk Arms Hotel as the venue for your daughters wedding, I am so pleased that it all went so well for both of your families - your daughter looked stunning and your colour scheme in the Ballroom looked really good. We would all like to wish the 'happy couple' a long and prosperous... More

Good Evening, I am sorry that you did not enjoy your recent stay with us under the Living Social promotion – it would seem you had a really unfortunate break which is the last thing we would want to happen and we certainly do not discriminate against guests staying with us on a promotional rate – it would rather defeat... More

Good Morning, I know that you have been in contact with buyagift and consequently we have communicated however, as a courtesy I summarise my response, I understand that buyagift have now removed the word deluxe from our listing. I am sorry that your recent stay did not come up to your expectations, as a very old building the Norfolk Arms... More