Last weekend we stayed at the Mercure hotel and having read previous reviews we had high expectations of the professionalism of its staff, its location and its appeal. We were not disapointed. The staff were excellent and were more than able to meet our needs. Its location, fantastic with shops, pubs and restaurants immediately within 50m of the door. The...
More
Dear Kevan_12,
Thank you for your positive review of the hotel and your experience with us. I will ensure I share your feedback with the team as I know they will be encouraged by this.
We look forward to welcoming you back on your next visit.
Kind Regards,
David Hayden
General Manager
More
I stayed here as part of a work conference a few weeks before Christmas. It has an old world charm about it, with creaky stairs and original features. A huge Christmas tree and numerous decorations gave it a wonderful festive magical feel. The location is excellent, right across the road from Windsor castle and bang smack in the middle of...
More
Dear KiwiNessie,
Thank you for posting such a positive review of your stay with us back in December. I will be sharing your feedback with the team as I know they will be encouraged by it. The air coolant system within the room has been fully serviced and is now in full working order.
I hope to welcome you back...
More
Located in the main high street in Windsor this hotel is perfectly located for exploring Windsor. Room was clean and very comfortable and the staff very helpful. Dined here for one night, food very good and service top rate. Stayed at rear of hotel which was quiet enough during a busy Easter week.
Dear D0wty,
Thank you for your review.
I am delighted that you enjoyed your stay with us over Easter. I will ensure that I share this feedback with the team as I know they will be encouraged by recieving acknowledgement of the great work they do.
We look forward to welcoming you back to the hotel in the not too...
More
Superb hotel, excellent staff, nothing too much trouble, brilliant location with free parking, wouldn't hesitate to recommend. We will return!
Dear S B,
Thank you for taking the time and trouble to submit your review. I am delighted that you had a fantastic stay with us and will make sure I share your feedback with the team, as I know they will be encouraged by it.
We look forward to welcoming you back to the hotel on your next visit....
More
More
The website photos emphasize the hotel's classic stone facade and its long history.
It is very well located, across the street from the Christopher Wren designed guild hall, and a very short walk to the visitors entrance of Windsor Castle.
Surprisingly, the reception counter of the hotel is not in what must have been the original hotel lobby entered vis...
More
Dear SeafarerRI,
Thank you for taking the time to submit a review of the hotel. Having recently joined the property your comments are certainly useful in helping me to identify areas of the business that I need to focus on quickly to improve the experience for our customers.
I hope I can welcome you back to the property in the...
More
This is our second visit to the Mercure Castle Hotel in Windsor. We have stayed before at the Harte & Garter down the road as well. We were originally going to book there but there booking process was so bizarre (they wanted a photocopy of my bank card front and back to secure) that we opted to return to The...
More
Reviewed 11 March 2011
Lovely hotel and our suite was really nice during the day. But at night became the room from hell as we were right opposite a noisy pub ,people shouting , traffic noise, bins being emptied... I hardly slept ... Which was a shame as the bed was comfortable ..
We had stayed at the hotel 10 years ago and I...
More
Great Hotel, and Windsor is a great place to spend a day before flying. The Hotel is lovely. Clean, Spacious and does deserve some of the better reviews it receives. My main gripe is everything is priced pre-VAT....so whilst the costs look reasonable at first sight they are not as good as they first appear.....add a further 20% to the...
More
If you own or manage Mercure Castle Windsor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
351 Reviews
421 Reviews
301 Reviews
