stayed here bank holiday weekend, was a bit apprehensive as had read some bad reviews but our stay was great from start to finish, hotel is under going some refurbishment but parts that have been done are lovely and bright, check in was quick with all the usual info around timings for dinner and breakfast. we had a superior room... More

We stayed at the hotel this weekend so that we were local for a friends party. It's a good location to get to the prettier parts of Bridgend and surrounds and serves well as a base. We stayed for two nights and were allocated room 69. Sadly this room is awful, really dark and dingy. It was also really noisy... More

Most hotels in Central London (including Crown Plaza) should be jealous about your facilities. All facilities are very well maintained & extremely clean (including rooms, swim-pool, jacuzzi, steam, sauna, gym & rest of public areas). However the customer service is bellow any expectations. I booked 2 family rooms. My sister & her husband arrived to the restaurant before us &... More

Arrived at 9pm on a wet and windy Bank Holiday Monday. Greeted at reception with a hello and a smile. Check in procedure very straight forward and quick. I enquired at reception about food and was informed that the restaurant closes at 9.30 and the bar will serve meals quite a bit later. Dropped off my bags and straight to... More

Location was good. There was an error on the booking dates even though my reservation had the correct dates. Had the hotel been full we would not have had a room! Room service didn't turn up as requested and there was no apology. Avoid Saturday evenings unless you are part of the wedding party! Very noisy neighbours from 11pm -... More

Room well decorated, clean and quiet. All usual facilities. Bit small if you were going to be in the room during the day but large enough if only there short periods. Reception and corridors undergoing redecoration so bit shabby at present but nothing awful Leisure centre with pool, sauna and steam room was superb. Very dog friendly with basket and... More

My partner and I enjoyed a relaxing stay in room 23 for a weekend single night trip. The king sized double bed was very comfortable and the room well appointed though we did notice that were very near to the spa/pool complex and the room temperature was warm and there were no thermostatic valves on the radiators. Other than that... More

Tyler was thrilled with his comfortable bed and the two dog bowls, whilst we were also pleased with the accommodation on our second visit. Could not fault the service for we were late back on Saturday night, fifteen minutes after the restaurant 9.30pm close, but were still able to enjoy a ribeye steak with all trimmings. The breakfast was very... More

Stayed here for a 2 night break in an executive room overlooking the garden. The pool and spa were very good although the shape of the pool does not accommodate too many swimmers at the same time. The room was clean and well presented with a very large bed. The prepared cooked breakfast was very good along with excellent waitressing.... More