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All 8 Bridgend hotels

BEST WESTERN Heronston Hotel

Ewenny Road, Bridgend CF35 5AW, Wales
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BEST WESTERN Heronston Hotel
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Ranked #5 of 8 hotels in Bridgend
Most recent review
4 of 5 stars Reviewed 3 June 2013
leslie f Manchester, United Kingdom
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117 reviews from our community

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Traveller rating
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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 June 2013

We arrived aprox 11.30hrs staff all very helpful, let us all( 47 people ) check in, although some rooms were not fully ready. we left our bags in rooms, freshened up and left promptly for Speedway GP in Cardiff. I had a wonderful sleep and the bed linen top quality. The breakfast was as last time excellent the sausages very... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
12 June 2013

Thank you for your kind review and we look forward to welcoming you and your party back for speedway next year. More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2013

stayed here bank holiday weekend, was a bit apprehensive as had read some bad reviews but our stay was great from start to finish, hotel is under going some refurbishment but parts that have been done are lovely and bright, check in was quick with all the usual info around timings for dinner and breakfast. we had a superior room... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 May 2013

Thank you for your kind review, I am happy to hear you had a good stay at the hotel and enjoyed our facilities. We look forward to welcoming you back to the hotel in the future. More

Binfield
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2013

We stayed at the hotel this weekend so that we were local for a friends party. It's a good location to get to the prettier parts of Bridgend and surrounds and serves well as a base. We stayed for two nights and were allocated room 69. Sadly this room is awful, really dark and dingy. It was also really noisy... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
12 June 2013

Thank you for your kind review. I am sorry to hear you had a disturbed nights sleep due to other guests staying in the hotel. I am glad to hear our staff were helpful and moved you for your second night. More

London, United Kingdom
1 review
2 of 5 stars Reviewed 28 May 2013

Most hotels in Central London (including Crown Plaza) should be jealous about your facilities. All facilities are very well maintained & extremely clean (including rooms, swim-pool, jacuzzi, steam, sauna, gym & rest of public areas). However the customer service is bellow any expectations. I booked 2 family rooms. My sister & her husband arrived to the restaurant before us &... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 May 2013

Thank you for your review, I am glad you enjoyed the facilities at the hotel. I am sorry to hear you were disappointed with the service you received at the hotel and I am very surprised by your comments, we always receive excellent comments about how friendly our staff are. The person mentioned in your review (pregnant lady) is also... More

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Lincoln, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 27 May 2013

Arrived at 9pm on a wet and windy Bank Holiday Monday. Greeted at reception with a hello and a smile. Check in procedure very straight forward and quick. I enquired at reception about food and was informed that the restaurant closes at 9.30 and the bar will serve meals quite a bit later. Dropped off my bags and straight to... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 May 2013

Thank you for your kind review, I am glad to hear you had a good stay and would like to mention that the hotel is currently on a planned refurbishment program. All pubic areas & superior bedrooms are complete now and we are currently refurbishing our bridal suite, following this we will finish our executive rooms and bedroom corridors. Following... More

Regusse, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 18 May 2013

Location was good. There was an error on the booking dates even though my reservation had the correct dates. Had the hotel been full we would not have had a room! Room service didn't turn up as requested and there was no apology. Avoid Saturday evenings unless you are part of the wedding party! Very noisy neighbours from 11pm -... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
21 May 2013

Thank you for your review, I am sorry to hear you were disappointed with your stay at the hotel and recieved a disturbed nights sleep through very disruptive guests staying in the next room. I understand the duty manager was called to deal with this situation and the guests in the room next door were spoken to on more than... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2013 via mobile

Room well decorated, clean and quiet. All usual facilities. Bit small if you were going to be in the room during the day but large enough if only there short periods. Reception and corridors undergoing redecoration so bit shabby at present but nothing awful Leisure centre with pool, sauna and steam room was superb. Very dog friendly with basket and... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
15 May 2013

Thank you for your kind review, glad you enjoyed your stay and we look forward to welcoming you back. More

Bournemouth
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

My partner and I enjoyed a relaxing stay in room 23 for a weekend single night trip. The king sized double bed was very comfortable and the room well appointed though we did notice that were very near to the spa/pool complex and the room temperature was warm and there were no thermostatic valves on the radiators. Other than that... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
15 May 2013

Thank you for your kind review, I am happy to read you enjoyed your stay at the hotel. Just a quick note should you decide upon a return visit - there are themostates on the wall of each bedroom which control the temperature in the room. I am sorry you did not see these on this visit. More

Cheltenham, United Kingdom
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 30 April 2013

Tyler was thrilled with his comfortable bed and the two dog bowls, whilst we were also pleased with the accommodation on our second visit. Could not fault the service for we were late back on Saturday night, fifteen minutes after the restaurant 9.30pm close, but were still able to enjoy a ribeye steak with all trimmings. The breakfast was very... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
2 May 2013

Thank you for your kind review, I'm glad your dog enjoyed his stay also in one of our dog friendly bedrooms. We look forward to welcoming you back with your canine friend in the future. More

Reading, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 27 April 2013

Stayed here for a 2 night break in an executive room overlooking the garden. The pool and spa were very good although the shape of the pool does not accommodate too many swimmers at the same time. The room was clean and well presented with a very large bed. The prepared cooked breakfast was very good along with excellent waitressing.... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 April 2013

Thank you for your kind review I glad to see you enjoyed your stay and found the hotels surrounding area of interest. We look forward to welcoming you back in the future to see the main other points of interest in Bridgend and the surrounding areas. More

 
 
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Additional Information about BEST WESTERN Heronston Hotel

Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Bridgend
Price range (per night): S$114 - 164
Official Description (provided by the hotel):
Best Western Heronston Hotel is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including suites, executive and standard rooms. The Heron Bar is the perfect place for pre dinner drinks, to order a light snack or bar meal. Our Crane Restaurant offers both an A la Carte and Table D’hôte menu, all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Here at the Best Western Heronston Hotel, we are always mindful that ‘our aim is to welcome you back’. ... more   less 
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