Mostly the hotel is good. I did not find the staff rude - in fact they were very helpful. The hotel is not really that old - but it is showing signs of being well used. The toilet roll dispenser had the central shaft missing - and one light did not work. (ROOM 218 if anyone from Hilton reads this).... More

I came to stay here last month well let me tell you it was all going wrong as soon as we stepped in the door. We checked in at 2pm by a recepionist Jordan what a rude girl all becuase we didnt leave our credit card detail, cookie was thrown at us and was told were everything was and times... More

We arrived at 6.30pm to be told our room wouldn't be ready for 1 hour as they were short staffed. We sat at the bar & had a glass of wine & a burger each. This would normally be free if your room isn't ready. We got to our room to find it freezing so we switched the heating up... More

Stayed overnight on a business trip. The room was a good size, comfortable and well decorated. The food in the restaurant was very good especially the Aberdeen Angus steak. All of the staff were very friendly and helpful with nothing being too much trouble from check in to check out. Would stay here again.

I’ve had many great and memorable times in what I still refer to fondly as the Patio Hotel – several dinners, a wedding, a couple of Christmas party nights, being honoured guests invited to stay in the Platinum Club wing when it first opened, and hosting my late parents’ surprise Golden Wedding do there, (with Daniel O’Donnell joining us being... More

Room really spacious and well maintained, staff always helpful especially reception staff breakfast as good as many mre expensive hotels. Why oh why charge for WiFi really mean especially when so many places provide free

We were made welcome from the moment we arrived until the moment we checked out. The staff gave us first class customer service at all times and were so pleasant and friendly. Our well equipped Premier room was immaculate – really clean, as was the bathroom. The bed was really comfortable too. Although there is no air-conditioning (this is northern... More

We enjoyed our stay on the whole. Friendly girl called Cat working on the bar. The breakfast was really nice and good choice. We slept well and found the very large bed comfortable. There was a good quality tv, an iron and an ironing board which was useful. The hotel was a 10 minute taxi ride from the centre which... More

My wife and I stayed in a standard double room, which was clean, well-furnished, and very comfortable. I slept extremely well. I used the pool which was good (if slightly small) and great to have there. Breakfast was good apart from the porridge. We paid £90 for two people B&B, which is pretty good value for the quality of the... More