Taken to the hotel for lunch on Sunday, can I say how surprised i was after reading reviews that the food was not so good, well may I say it was first class, wonderfully presented and was delicious. The staff were so attentive. Gold stars all round. We will be back.
Dear altens
Thank you for joining us for our Sunday lunch - and for letting everyone know of your great experience.
I really appreciate that you have taken the time to compliment our food and the service from the team here.
Hopefully we will see you back for Sunday lunch in the near future.
Best regards
Bill Burnett
General Manager
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We recently arranged to celebrate my daughters 18th birthday at Luigies with 22 friends and family. From our very first contact with staff, Louise Divarquez, we were advised and helped in the most professional manner. We were helped to select menus, wine and they took full responsibility in setting our table also. Service on the evening was first class and...
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Dear Graham W
Thank you for your great review of LUIGI's and for choosing it as the venue for your daughters 18th birthday party.
All of the team that looked after your table on the evning are thrilled by your feedback and I would like to thank you for taking the time to review our services on Tripadvisor which we...
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I have stayed here three times and everytime it has been fine. It does not excel - nor would it be my first choice. But the hotel is OK, rooms a bit tired and the staff vary a lot. Last time they were rude and bored but the time before helpful and keen.
The food is OK but its better...
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Dear tonyb_174
Thank you for taking the time to complete your review of the hotel on Tripadvisor. I am grateful for your feedback.
I am a little surprised at your comments and assure you of my intention to review the details of your stay more fully - to this end I would be happy to meet with you if you...
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I have had a number of stays at this hotel and have never got round to leaving a review.
This is certainly one of the better IHG hotels in the UK.
As a Platinum Priority Club member, I was slightly disappointed with my room as I have previously received better upgrades. It was however more than adequate for my needs...
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Dear StephBB
Thank you for taking some time to give us a great review on Tripadvisor.
I am sorry that on this occasion we have not been able to upgrade you to one of our Executive Rooms - as a valued Priority Club member we try and do this whenever availability allows.
We do appreciate your praise of the team...
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We had the pleasure of staying again at the Holiday Inn Aberdeen West for five nights over Easter. It was totally up to the high standards maintained from previous visits.
1. Our bedroom was of very high quality, well furnished and modern, and spacious enough for a family of four to be extremely comfortable, with the additional benefit of a...
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Reviewed 20 August 2011
Dear Team_Ellington
Thank you again for a wonderful review on the hotel and for visiting us again this year. It was great to welcome you all back to the hotel again and I am very pleased to see how great a stay you had.
Thank you again for taking the time out to write such an informative review for others...
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Check-in was efficient, helpful & friendly, and my room was a nice size with all the expected facilities including tea/coffee & mini bar. I liked the modern styling. Annoyingly the internet was extra, charged per 24 hours. Everything was clean, & the large double bed very comfy.
The dining room was pleasant, with good but slightly pricey food served during...
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Dear TravellingTrevLondon
Thank you for taking the time to review the hotel on Tripadvisor, where in general I think you enjoyed our service and facilities.
On value for money however, I appreciate from your comments that you would rather have paid less for both accommodation and food within the hotel. I would like to assure you that I constantly monitor...
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Stayed here on a Scottish tour and this was by far the biggest waste of money. £150 for a less than adequate room. Expensive overpriced meals and a bar that was awful for loud noise and uncomfortable poor service. Internet access difficult and cost a tenner on top of the rip off room price, Wish I'd taken other option in...
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Dear Cleethopresmafia
I was sorry to read your poor review of our hotel and services on Tripadvisor. It's very unusual for a guest of ours to experience this level of unhapppines with their stay at the hotel. In fact I have had to look back as far as 2008 to find any similar level of dissatisfaction from any of our...
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We had our whole wedding at the hotel. The day was organised brilliantly by the staff and was absolutely perfect!
The staff couldn't do enough for us and were all very friendly.
The meal was fantastic, large portions and very enjoyable!
All our guests had an amazing time and commented on how well the hotel had done. We would recommend...
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Thank you so much for taking the time to rate our service on Tripadvisor, and of course for choosing Holiday Inn Aberdeen West as the venue for your special day.
I am so glad that we met and surpassed your expectations and I really do appreciate your praise of the team and service here at the hotel.
Thank you again,...
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This place is great. Rooms were lovely, fresh and clean. Shower was fab. Plenty storage space in room also. The breakfast was really fresh and tastey. I always spend alot of time looking at reviews for hotels before I book but sometimes I am still disappointed even when a hotel has good reviews. Not here though, I would definately stay...
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Dear Samac84
Than you for a great review on Tripadvisor. I'm really pleased that you did find us and that we met and surpassed your hopes. Please come back if you're returning to Aberdeen. I am sure that you will still find us as offering great service and real value.
Many thanks
Bill Burnett
General Manager
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I've stayed in many hotels and for a business trip to westhill I'd seriously ditch the town centre and those traffic ridden taxi trips.
Everything you need is here at this hotel or in close proximity, even a large Tesco a few hundred meters away!
The food at luigis is as good as I've eaten for a long time and...
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Dear GoodServiceGets
Thank you for taking the time to write a great review of the hotel on Tripadvisor. I am really pleased that overall you had a great stay.
We have many different shaped rooms, with just a few standard rooms perhaps being a little cosier or snug for a longer stay as you had mentioned - please call us...
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