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Smiths at Gretna Green Hotel Reviews

All 4 Gretna Green hotels »
All 4 Gretna Green hotels

Smiths at Gretna Green Hotel

4.0 of 5
Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
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Smiths at Gretna Green Hotel
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Ranked #1 of 4 hotels in Gretna Green
4.5 of 5 stars 420 Reviews
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420 reviews from our community

Traveller rating
    245
    85
    54
    24
    12
See reviews for
Families
103
 
Couples
198
 
Solo
5
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stirling, Scotland, United Kingdom
1 review
“Family Wedding at Smiths”
3 of 5 stars Reviewed 17 June 2013 NEW

We were staying at Smiths on Friday 14th June 2013 for our daughters wedding. We had previously requested an early check in as the wedding was being held at the Anvil Hall at 3.00pm with the reception at the hotel after that. On arriving at the hotel at 12.15pm, we were told our room would be ready in about 10... More

Was this review helpful? Yes 1
Burton on Trent
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic!”
5 of 5 stars Reviewed 12 June 2013 NEW

We arrived in Gretna on the 14th May having booked into a different hotel. For various reasons this wasn't right so we popped over to the Smiths as we had booked our wedding through them for the following day. Heidi, one of the wedding planners was absolutely fantastic! She got us a wonderful room, at a great price! She made... More

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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Overnight stay”
4 of 5 stars Reviewed 11 June 2013

Stayed for just one night on our journey north to island hop in the Outer Herbides . Hotel seemed clean and tidy, with a nice bedroom. Had drinks and a nice meal in the bar, followed by a very nice breakfast the following morning. Based on the overall standards and prices throughout our entire holiday, I believe this hotel represented... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
12 June 2013

Thanks for your review Cheryl. We'd love to have you back with us next time you are travelling through. All the best, Darren More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Amazing wedding!!!”
4 of 5 stars Reviewed 10 June 2013 via mobile

Myself and my now husband arrived here on 7th June for 2nights stay in the new Bensmoor suites. on arrival we found the reception staff to be very helpful. Arriving at our room we were amazed by what we found, such a large open plan area with a huge bed, great bathroom and even a kitchen area. the room was... More

Was this review helpful? Yes 1
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
11 June 2013

Great stuff Ryanraw, its so good to get some feedback in relation to the new Bensmoor Suites - they are proving very popular now theyre up and running. Look forward to you rerturning next year, i'd recommend booking early though! all the very best for married life, best regards Darren More

1 review
“Nice building outside, filthy rooms and tired decor.”
2 of 5 stars Reviewed 8 June 2013 via mobile

Came here to celebrate a friends wedding and such a dissapointment after what appears to be a really nice place outside. The first room was dirty. Family room with a bad smelling toilet, hairs in the bath and sink and what appeared to be toothpaste splashes everywhere. Dirty cups, dust everywhere, and snot on the children's bunk bed. After complaining... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
11 June 2013

This review is complete rubbish folks im afraid. The facts in relation to this booking are that this guy made a mistake on a third party agent website thinking he was paying £55 a night whereas actually the rate was as described £175 for that night. Clearly not wanting to now pay this and instead of just saying he'd made... More

Essex
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful place for a wedding!”
5 of 5 stars Reviewed 8 June 2013

My partner (now husband) and I stayed at Smith's on the 24th and 25th May this year. We booked the penthouse suite package and married on the 25th. I couldn't have imagined a more perfect day and I should know, this was my 3rd (and definitely last) marriage! 3 of our very closest friends were with us for the beautiful... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
11 June 2013

Thanks CathyEm, so glad everything went so well for you, everyone here will be thrilled to hear your feedback. Best regards Darren More

scotland uk
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
59 helpful votes 59 helpful votes
“Excellent”
5 of 5 stars Reviewed 6 June 2013

We held our wedding in Gretna on 31st May. Initially, we were going to have a quiet wedding on our own, however, friends discovered our plans and as a result, the event grew! Knowing that friends and family would be attending, we booked more rooms and made reception plans with the wedding planners at Smiths. I cant thank Heidi and... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
7 June 2013

Kasimps, superb review, thank you so much. Good to hear that all your friends and family got to enjoy the day as well, these things certainly do escalate once word gets out. The girls will be delighted with the name drop, thanks for that. I will pass on your comments to the rest of the team. See you again soon,... More

south wales
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Family wedding at Gretna.”
5 of 5 stars Reviewed 5 June 2013

We attended a family wedding at Gretna and spent two nights at this hotel.The room was nicely decorated and kept nice and clean with daily housekeeping.The rest of the hotel was nicely decorated and had a nice atmosphere too.Check in was quick and efficient and members of staff were helpful and polite.Breakfast was plentiful with lots of choice.The wedding meal... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
7 June 2013

Thanks Martip, glad that you enjoyed your two days with us, dont be a stranger now , come back soon. Regards Darren More

staines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Wedding”
5 of 5 stars Reviewed 3 June 2013

We got married at the Blacksmiths shop and stayed in the Rose Suite at Smiths Hotel. Staff were really nice and friendly. The Rose Suite is really lovely and the bathroom is massive. Our balcony overlooked the fields which was nice. We had a lovely meal in the restaurant a la carte. I had treatments at Spoils and again the... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
7 June 2013

Great review Carole, thanks for sharing your thoughts and experience. It is always very pleasing to hear that someones big day went so well. Im actually going to be having a little upgrade applied to the Rose Suite this year to make it even nicer, new sofas, voiles over the 4 poster, dining table, rugs etc, so do come back... More

Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Be careful here”
3 of 5 stars Reviewed 29 May 2013

Do not, for goodness sake, allow yourself to be booked into any room with odd numbers. These are all at the rear of the Hotel level with, and overlooking, the Motorway and the noise is awful even with the inadequate double glazing to the windows. Don't even think about opening them for some ventilation. The Reception staff refused to move... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
30 May 2013

Thanks for the review Geoffrey, a little extreme however in its terminology may i say, but i appreciate and absord all individual comments and feedback through this forum. The rooms at the back of the hotel really arent as made out here, yes there is a motorway and if you are a particularly light sleeper then maybe the hum of... More

 
 
Smiths at Gretna Green Hotel
Smiths at Gretna Green Hotel
4.5 of 5 stars 420 reviews
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Additional Information about Smiths at Gretna Green Hotel

Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Address: Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Business Centre Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Gretna Green
Price range (per night): S$140 - 293
Hotel Class:4 star (4*)
Reservation Options:
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Smiths at Gretna Green Hotel
Gretna Green Dumfries
Gretna Green DG16 5EA
Scotland
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