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Mercure Edinburgh City - Princes Street Hotel

3.0 of 5
Princes Street, Edinburgh EH2 2DG, Scotland
Hotel amenities
Mercure Edinburgh City - Princes Street Hotel
Ranked #94 of 142 hotels in Edinburgh
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443 reviews from our community

Traveller rating
    101
    183
    110
    31
    18
See reviews for
Families
59
 
Couples
189
 
Solo
37
 
Business
44
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Jock in Brum
Top Contributor
82 reviews 82 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

Check in was delivered by a surly woman, who initially refused to acknowledge us and only responded to my third cheerfull "hello". With a glum and slightly distant air we had our keys and left. The room (668) was of moderate size with decor that needed a lick of paint, scruffy and scraped walls and woodwork are not a good... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
18 May 2013

Dear Guest, Thank you for taking the time to write a review. I am sorry you feel we did not meet your expectations. We do aim to meet all guests requests and I am sorry on this occasion we were unable to meet them. We value your feedback and I am sorry to read you would not stay with us... More

Atlanta
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW via mobile

The hotel has a great location to restaurants and shopping, but the best part is the castle view! It is fantastic and if you are lucky you will get a castle view from your room. I stayed in 772 which is a single room with a shared balcony overlooking Princess St and the castle. Rooms were updated and nice but... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
18 May 2013

Dear Guest, Thank you for taking the time to provide us with positive feedback. I am pleased you enjoyed your stay and look forward to welcoming you in the future. Kind regards, James Fraser General Manager More

Jakarta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

My husband and I stayed here on May 7th for one night. And then again on the 11th - 13th, but I'll write a separate review for that. We stayed in a standard double room, with Castle view room 469. The room was adequate for what we needed. Bed was comfy and the breakfast was good. All the staff we... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, James Fraser General Manager More

Oslo, Norway
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

It´s a good location for shopping, sightseeing and nightlife. The rooms were small, it´s ok, but it´s a challenge were to put the luggage. A lot of noise from the street at night. If you like to stay at a charming and cosy hotel, don´t choose this. This hotel is best if you want to stay close to everything, and... More

Was this review helpful? Yes
See 6 more reviews by sivling for Edinburgh
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to provide us with valued feedback. We appreciate all guest reviews as it enables us to improve our product and service delivery. I hope to welcome you back the Mercure Edinburgh again in the future. Kind Regards James Fraser General Manager More

Oslo, Norway
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Stayed in for 4 nights on a pure pleasure trip. Room spacious and clean, (5. floor) and staff extremely nice and helpful. Perfect location, with walking distance to all main attractions, and a stunning view of the park and Old town. Would not hesitate to recommend this hotel, as we found everything to be as expected, or better!

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for such a kind review. I am pleased that the staff made your stay enjoyable. We look forward to welcoming you back in the future. Kind Regards James Fraser General Manager More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013 NEW via mobile

I was here for 2 nights on business. I've only given 3 stars because I was visiting on business and so was in the smallest room. I usually go for something more upgraded so although the room I had was nice and quiet it didn't have air conditioning, or a fan in the bathroom so it was very hot all... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to provide us with your feedback. I am glad you enjoyed your stay in Edinburgh and hope to welcome you back in the future. Kind Regards James Fraser General Manager More

North Wales
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

I stayed here with my friend for 3 nights for the May Bank Holiday, its in a perfect location for the sightseeing. You can park in the Waverly Train Station at a discounted price (25% off if you get the hotel to validate it) which is really close and about a 5 minute walk to the hotel. The check in... More

Was this review helpful? Yes
See 2 more reviews by welshcat0409 for Edinburgh
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
14 May 2013

Dear Guest, Thank you for your kind review and I am pleased to read you enjoyed your visit to Edinburgh. We act upon all guest feedback and I will share your review with the team. I hope to welcome you back to the Mercure Edinburgh again in the future. Kind Regards James Fraser General Manager More

amsterdam,nl
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 13 May 2013

This hotel is in a perfect location--bus from airport stops right there (and is only 6 pounds round trip)...and all the sites are within walking distance...Princes Street side rooms have beautiful views ....breakfast is very good and large selection..the beds were very comfortable also...we would stay here again if we ever go to go to Edinburgh...and we highly recommend it... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
15 May 2013

Dear Guest, Thank you for such a positive review. I am pleased you enjoyed your stay and I hope to welcome you back to the Mercure Edinburgh in the future. Kind Regards James Fraser General Manager More

Darlington
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 12 May 2013

Firstly I would have rated the hotel good but not very good, so 3.5 out of 5. The location is excellent just across the road from the train station (no parking on site). Lots of noise very early in the morning fron the laundry van which went on for quite some time, perhaps some carpet or similar covering the steel... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
14 May 2013

Dear Guest, Thank you for providing us with your feedback. We actively seek out guest reviews to enable us to improve our services and facilities. We are currently replacing bed and upon your next trip to Edinburgh we hope you stay with us again. Once again thank you for your review and I hope to welcome you back to the... More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 11 May 2013 via mobile

I stayed at the Mercure for 3 days at the end of a 7 day Scotland tour. Having booked a single room, I was delighted to find a double bed with a huge balcony, which more than compensated for the small single room size. Spectacular view, prompt and friendly check-in, nice bathroom, and great restaurant/bar. With Jenners Dept store on... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
14 May 2013

Dear Guest, What a lovely review. Thank you for taking the time to provide us with your feedback and I will share your positive review with the team. I look forward to welcoming you back in the future. Kind Regards James Fraser General Manager More

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Hotel Summarization (Beta)

What travellers say

  • Very good(19)
  • Great location(16)
  • Scott monument(7)
  • Old town(7)
  • Castle view(7)
  • Friendly and helpful(5)
  • First floor(4)
  • Car park(4)
  • Reception staff(3)
  • Buffet style(3)

Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #94 of 142 hotels in Edinburgh
Price range (per night): S$183 - 398
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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Mercure Edinburgh City - Princes Street Hotel
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