Previous reviews have all ready mentioned the hotel is very poor and is well overdue the improvements which we are told are programed for later this year, that being said there are areas in the hotel that are hazardous to visitors;
Showers which are unregulated allowing scaldingly hot water!!! very difficult to turn off!
Kettle over 5 years old out...
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Stayed here earlier in May with my two young daughters. Emailed the Lucja who replies to posts on here, very helpful, with room arrangements and advising on the pool etc being open.
I booked with Carlson points. Couldn’t fault the hotel, room was clean and adequate, stay in Radissons in London every week and don’t expect that standard but have...
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Traveling from London to North Wales after 12 hours in the office really needed to stop for an overnight rest. Pulled off M54 at Telford and the first place was the Park Inn, by Raddison.
Welcomed by very friendly reception staff, booked in at £98 DB&B rate....£18.95 allowance for evening dinner.
Room warm large clean needed updating, very tired. TV...
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Stayed here for 3 nights while on business in the area. I must say my experience was better than I expected having read some of the previous reviews.
I had a room on the ground floor (bizarrely numbered in the 500 range) and yes it was a bit tired and in need of refurbishment, but it wasn't all bad and...
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Dear Richie
Great to hear that you enjoyed your stay, and I appreciate your very fair comments, yes we have tired rooms with some rather outdated televisions, but we keep our hotel clean and provide a top level of service. As you may have read we are undergoing a refurbishment this year, so this will see all the bedrooms and...
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i stayed here when on business, wouldn't go again, not even if i was paid to stop again. rooms smelt, not clean, and very old fashioned
Dear Grant
Good news on our rooms is that there is a refurbishment planned which will address the old fashioned style and along with this will freshen the entire hotel up very nicely.
Kind Regards
Lucja Leonard
General Manager
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Forget a refurb we all get old and tired but there is NO excuse for appalling filth in the rooms. Upon entering my room is was very hot so I went to open the window and the net curtain fell from the window in a massive cloud of grey dust! The hole it was fixed in had clearly been bodged...
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Dear Loulabelle
I am shocked to read your comments and don't wish to respond without knowing the details of your booking as I am unable to investigate this any further.
All I can do is apologise that you did not have a good experience and assure you that this is not our usual standard of quality. Our rooms are cleaned...
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I stayed here for a conference in March (sorry mean't to write this earlier) and was very disappointed.
Large car park but was very busy. Check in was fine but on arrival in the room I was very disappointed with my view of the air vents and the noise that could be heard from them. I asked to be moved...
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Dear Janey
Thank you for your feedback, it was disappointing to read that you did not enjoy your stay. Unfortunately our rooms are quite dated and in need of a refurbishment, this can sometimes come across as unclean, however it is the sheer age of the product that needs replacing which we have planned for later this year. With your...
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terrible booked one night and paid £94.00 b&bor double room.Arr to find twin beds wife not amused.Room shabby bathroom least said the better.TV prob 30years old.Worst of all went for breakfast at 9am(being served till 1030am)already run out of milk so could not have ereal unless opened countless pots of uht milk that was there for tea/coffee.Old 6 slice toaster...
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Dear Nailesh
Appreciate your feedback, and I apologise that you did not enjoy your stay with us. I can understand your frustration of not having a double room when you would have expected this.
I have investigated your booking and can see that the room booked was a standard room with breakfast, unfortunately when a standard non descript room is...
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Rooms had all facilities, but need sprucing up. The decoration is looking a little tired. However, clean and bed comfortable, though a little soft for my own personal preference. Also booked a room for my husband for one night. This hotel offers Best Price Guarantee, so I booked with them directly and faxed them a screenshot of the cheaper price...
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Dear Ruth
Thank you for your positive feedback regarding your stay. Good news on our facilities is that we are anticipating a refurbishment to commence from July this year so hopefully for your visit next year, you will have a beautiful room as well.
Kind Regards
Lucja Leonard
General Manager
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Saw voucher on ebay for 2 nights. Before bidding I emailed hotel direct to ask if it was okay to use on 2 separate Thursdays. They emailed back to confirm that this was okay. When I tried to book they said the terms and conditions say the 2 days must be consecutive. I have cannot find in the terms and...
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Dear Chatter
As we discussed via email, we are happy to honour the vouchers that you have already purchased via Ebay. The email response you had was unfortunately not from the hotel but from an Ebay representative, who had incorrectly responded. We are in the process of changing the T&C's on the Ebay system to ensure there is no future...
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