We stayed in this hotel several years ago on a Hotel/Parking basis and it was great, it was clean and the food was excellent,however it is now nothing short of disgusting. The room, we were given initially, was filthy it had a large TV stuck on the floor as well as one on the dresser it was thick with dust,... More

My husband and I booked to stay here for 2 nights to start our holiday, the hotel was DIRTY, very very shabby and needs a good clean and updating. We also booked the carvery this turned out to be hotpot, that had gone cold, when we spoke to reception they said that's just the way it is served. I would... More

DON'T GO THERE unless you want to be robbed. My Husband and I and our Brother and Sister-in-Law stayed in two adjoining rooms on the 9th May 2012 before flying out to Canada early the following morning, We were both robbed of all our Canadian Dollars - C$2,250. How is that for a neat crime? The police can do nothing... More

This hotel is situated just off the motorway slip road and is very convenient for Gatwick airport. There is a regular shuttle bus that runs from the hotel to the airport. There is nothing or nowhere to go in the vicinity of the hotel, it is quite isolated. We stayed here for 3 nights as part of a National Holidays... More

I booked europa for 1 night 6th may and 16 nights parking on arriving at hotel had to drive around hotels car parks for 30 min to obtain a parking space on arriving back from holidays on the 22nd may found my car had been damaged and received very little help from hotel who where supposed to revue the 16... More

We stayed at the Europa overnight before an early morning flight from Gatwick Airport, it was part of a package which included parking at APH car park, to be honest after reading some of the reviews I really did have doubts about even staying there and driving up early morning and just use the car parking, but having worked out... More

This hotel is disgusting and what a waste of money. Thomson advised me to book this hotel as we were due to fly to Mexico early the next morning. Carpet was filthy and covered in stains.... The rooms was absolutely freezing (another guest told me her rooms was the same when I asked her the next morning) We had 20... More

Check in the room , opened draw and find used condom, hair dryer was covered by make-up...went to reception and asked for another room. Second room was better but far away from cleanliness I expect from hotel. Advice- before unpacked your stuff check room , there might be unsatisfied surprise.

Booked this hotel as part of a parking package for Gatwick, chose it because the hotel offered on-site parking & transfers to the airport. On arrival, told we couldn't park at the hotel, we would have to drive to a 'summer special' park on the airport. Complained that was not what we booked but the receptionist was quite agressive (I... More