this is a luxury airport hotel!! never had a bad stay here....(always on business with work) one complaint is the Indian waiter in the cafe bar, was rude and ignorant, realizing who we worked for he retracted his rudeness, stating he was sorry for his behaviour without us saying anything to manager.... over all rooms very good PILLOWS are amazing!!!

We had a good experience at Sofitel Gatwick. The property is light and airy and of course has that fantastic access to the terminal. The only criticism was the size of the rooms. I don't think this matched the 4 star rating. They're not cramped, but there was little room to spare after we got our luggage in. All the... More

The hotel is excellently placed for the airport. The restaurants are not cheap, but what do you expect. My only real gripe is that the aircon seemed a little noisy which was a shame as the rooms were a little too warm, so it was neccessary to have it on and the door latches are so strong that as the... More

We stopped before a long hall trip to USA second time we have been here. First time got caught up in a terrible snow storm and was stranded - we kept the room over our allocated time as also managed to develop flu the same morning - staff were very helpful and also the most comfortable bed I've ever slept... More

The Sofitel has a superb position . It is next to the North terminal and adjacent to the shuttle to the South. As you enter you find yourself in a hugh atrium which gives an impression of luxury. Check in was quick and easy and the room on the 4th floor was compact but but well furnished. Wi-fi worked and... More

Have stayed here now a good few times and I highly recommend it. Fantastic rooms, I have had, I think, all the views and the only thing to say is although the noise of the aircraft didn't worry me too much, it may worry some people. The bar area staff are not always the most attentive, the both the restauarants... More

We have stayed at the hotel on a couple of occasions before early flight departures and it is great, the rooms are fresh and spacious and it is a short walk to North Terminal flight departures. This time stayed to visit friends in the area so we had time to try breakfast, which was very good and at £12.95 per... More

The standards just keep up. Stayed early May with 2 weeks parking and evening meal deal before early departure to Kos. Had 3 course meal in the main resaurant. A cheese board to dye for.

We had a preflight night stay at the Sofitel and stayed on the fifth floor. The Sofitel advertises itself as a luxury hotel and therefore it was surprising to find no bottled water provided in the room or in the mini bar. We requested water and were told by an extremely abrupt receptionist that because we were not staying on... More