The staff were very helpful, polite and friendly. They had a very positive attitude to resolving the problem, but were not able to do anything about it as the hotel was full except for one room next to reception. The problem was the guest in the room next to me had a continuous, very loud snore which could be heard... More

On check in and entering the room we found the bed had been slept in and the floor was not vacuumed and filthy dirty towels were piled up in the bath i was not impressed one bit then to finish off the evening with a rude receptionist making rude comments i just felt utterly insulted and could wait to check... More

Booked well in advance - got an upgrade to a bigger room to accommodate a travel cot for 2 year old. Nice touch - wedding reception or 18th Birthday directly below - what a bonus!

This is a Premier Inn that we always use - it's in the best place to visit relatives and is nice and quiet away from the main roads. We have stayed numerous times and usually have a great night sleep. The guarantee is always available and is offered by staff after a bad night. When we stay here, there are... More

Stayed 1 night in a disabled room, not one of the best rooms I have had with Premier, ready for a make over, but acceptable. When I checked in the girl on reception was rather abrupt, perhaps she had been at work a long time ? I was the only one in for breakfast at 8am so I got a... More

This hotel and I use the word hotel loosely is by far the worst I have ever stayed in. I will go through all aspects of my stay Room - hardly large enough to swing a cat in. Dust on the bed side cabinets, rip in the bottom sheet and a large white stain on the throw ( I dread... More

We stayed here the night before a flight from Gatwick to reduce the stress and travel time from our North East London home. Easy to find, tucked away not far from Crawley Train Station (7mins by car) the main building is 60's built and could do with refresh. Pretty drab reception area with the restaurant/ pub (Brewers Fayre) to the... More

Great hotel, clean rooms, family friendly, goodbreakfast and will use again

This is the 3rd time I've stayed over a 3 month period. We went for he meal deal which is a 3 course meal and breakfast. Check in and reception was fine and very helpful. It was the restaurant service which was disapointing. When we arrived we were taken to our table which was very nice. We waited half hour... More