I have been to this Holiday a few times over the past year, as its a good location for me between meetings. I have never stayed here.
There are either not enough staff to manage their bar/restaurant area on the ground floor OR they have a real customer services issue
One time I was here - I worked for 3...
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We recently stayed here for two nights. The Hotel was clean and tidy, all of the staff were really helpful and friendly, especially a young girl, I think her name was Billie, who worked in the restaurant. She could not do enough for us.
The room was clean and the bed was really comfortable. over all a good pleasant stay...
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Dear colcaz,
It is great to hear such a great review of the hotel, and for you to personally mention a team member is really appreciated.
We use all the great comments about the team and I will ensure that we recognise Billy for delivering such great service.
Many thanks for your review and I look forward to seeing you...
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Get it out of the way - you can't charge £5 to check your emails now days. Out of date.
The plus were the staff who were very good. The lady behind the bar was great and very helpful. The waitress who also swaped and shared starters with her husband was very nice! Even a woman who was on a...
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Dear Candlelad,
Thank you for taking the time to review the Holiday Inn Basingstoke, I am really glad to hear the team here looked after you during your stay.
Please accept my apologies for the cost of Internet, we are continuing took look at how we can manage the guest experience and give good value. Currently we are offering 50%...
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Looking at some of the other reviews I think that I tend to agree. The hotel is tired and run-down - but the staff is excellent!
Everyone was helpful and pleasant. really the staff attitute should be acjnowledged by IHG (is there an award? These guys deserve one).
Although the rooms are tired (1.5 inch gap under the door -...
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Dear ebookpunkie,
It is really great to here such generous comments about the team, I will pass your comment to the Area General Manager!
We do recognise the team and if you have any specific team members you would like me to recognise I would be delighted to do so.
The Maintenance team do try very hard to maintain the...
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Having spent 3 nights here I can honestly say that I was treated excellently by all the staff that I encountered - from the reception to the bar to the restaurant to the room cleaner - all seemed to enjoy being helpful and go out of their way to make sure you wanted for nothing.
The hotel itself is very...
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Dear LindsayB1830,
I am really glad the team here looked after you and thank you for leaving your comments on TripAdvisor. I will be sure to recognise the team and we do share all the comments on TripAdvisor with the staff.
We are in the process of reviewing the internet charges, at present we are offering 50% off to all...
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I have become a fairly regular visitor to this hotel, staying about one night a week, usually arriving quite late and leaving early.
The building works that irked me earlier have long gone and parking is no long an pain.
What I like about this hotel is the staff who are welcoming and cheery. Check-in is efficient but friendly and...
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Reviewed 14 December 2011
Dear Hawkwind1966,
Thank you for taking the time to leave another, I am glad that we are still meeting your expectations and your reviews are really helpful to other travellers visiting the area.
Please do let me know next time you are in as I would love to discuss what we could do better.
I look forward to seeing you....
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I come to Basingstoke very often, for business, but not to the Holiday Inn as I had bad experiences several years ago. The hotel is located not very far from my company's offices, so I can even walk.
Well things have changed, and in a good way. Firstly the receptionist was very pleasent and smiling, which wasn't the case in...
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Dear NicoWFR,
Thank you for taking the time to review the Holiday Inn Basingstoke on TripAdvisor, your comments really are helping us to make changes in the hotel.
We are in the process of ordering Irons and Ironing boards for all rooms and hopefully these will be here soon.
I will pass your very generous comments on to the relevant...
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I stay at Holiday Inn all over but this one just doesn't seem to have the same feel. Rooms feel smaller and lighting isn't great. Bar area is small
Dear Mr_Jprice,
Thank you for taking the time to review the Holiday In Basingstoke, I am sorry to hear that we haven't created the same feel as other Holiday Inns, I would be delighted to discuss with you anything you feel we could do better.
Please do contact me by either phone or email.
Tom.gaskell@ihg.com or 07736746552.
I very much...
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Quite simply, this hotel is in need of some major refurbishing. Vastly overpriced.
Dear Alex_1440,
Thank you for taking the time to leave your comments, I am sorry that we did not deliver your expectations, I would very like to discuss this with you; If you would like to either phone me or email me, here are my contact details:
email - tom.gaskell@ihg.com
Phone - 07736 746552
I very much look forward to...
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I stayed midweek, the hotel is not close to the town centre yet an easy £5 taxi ride takes you to it. Yet if coming by car it is easy to find form the motorway. The welcome was polite and quite friendly I was told as I staying in an executive room there was free wifi included. This is a...
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Dear Bootedsw,
Thank you for your comments about our service, it is really good to hear when we get things right!
I am glad you had a great stay and thank you for taking the time to let other TripAdvisor users more of the finer details about the hotel and locality to central Basingstoke.
I have passed you comments on...
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