We were spending a week touring various country estates and gardens (mostly National Trust properties) and wanted to visit several not to far from this hotel (Knole, Ightham Mote, Sissinghurst, Bodiam Castle, etc.) In the past we have often stayed at B&Bs or Inns but reserving sight-unseen can sometimes lead to disasters and waiting until there can take a lot...
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Dear Reviewer,
Thank you for your recommendation and constructive feedback. We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel Manager
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Probably cheap and tatty looking even when it opened, the shades of peach and pink in the bedrooms are not getting better with age: nor is the chipped enamel of the wash hand basins; or the faded prints littered liberally throughout this establishment.
The mattress was a little hard for my liking, but the sheets were clean, but there was...
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Dear reviewer,
Thank you for your constructive feedback. I am happy to read there were things that you enjoyed during your stay, however sorry for not having met your expectations fully, thank you for taking the time to let us know. We are constantly maintaining and upgrading and have only in the past three months: replaced 30 of those basins...
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Stayed overnight and had a double bedded double room that was enormous. Reception staff were very helpful and friendly. Good value for what I got. Because it was a room for up to four people it had four of everything. Four huge bathtowells, four biscuits etc!
Dear Bacicz,
Thank you for taking the time to share your positive experience with the readers of this website. I am happy to read you had a good stay and I am sure our team will be glad to hear about your compliments.
We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel Manager
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Good value, good breakfast and a comfy bed. Only downside is the rooms not being air conditioned. Would recommend and stay there again.
Dear Headley,
Thank you for your review, I am glad to read that you had a good stay and will be back, we look forward to it.
Regards,
Leonardo Gagliano
Hotel Manager
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Stayed here with my wife as never stayed at a Hilton hotel
Was going to have a splash in the pool but no one was there to help with where to go in pool area
We asked for champagne to be in the room on arrival, it wasn't there
We went for a few drinks and a meal
The sofa...
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Dear br33zy,
I am really sorry to read your review but there isn’t enough detail in it for me to investigate or comment further. It is hard to believe that we are talking about the same hotel I work and those reviewers on this same page stayed. Therefore I would be most grateful if you could contact us to provide...
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We stayed here for one night for a family party locally. We have stayed here previously but it has been a few years. The hotel has not changed very much in decor but remains clean & fresh. And they were updating the paintwork when we arrived!
The reception staff, particularly Josephine were lovely & very helpful making sure everything was...
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Dear Tracey,
Good to read you had a fulfilling stay, thank you for taking the time to share your experience with other travellers, also thank you for the high scores and praises. This is the type of experience we strive to provide to all of our guests!
We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo...
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We had our wedding reception at the Hilton Maidstone on 3/5/12. From start to finish it was perfect in every way.Paula Seager was our contact at the Hotel, and she arranged everything, with military precision.We had several guests staying on either the night before, or the night of the Wedding.......they all commented on the quality of the service and of...
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Dear Darrylturl,
Thank you for taking the time to share your positive experience with the readers of this website and indeed for recommending us. It is a real pleasure to read that such a unique occasion was as special as it should. I am sure the team will be as delighted as I am with your review when I shared...
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I took my wife here for a birthday treat and had a deluxe king room on the ground floor. On entering the Hotel and having a look around it is actually fairly basic and 'sterile'. The reception were overworked with wedding parties arriving and also a deluge of guests coming back wanting a room change away from the wedding parties...
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Dear LawMan,
Thank you for your constructive feedback, I am happy to read that you found our team “fabulous” and enjoyed the breakfast options; by the way the second toaster is already installed as per your suggestions. However I am sorry that not everything was to your liking, although I would prefer to read that you were fully satisfied, it...
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Having been to a wedding fayre at the Maidstone Hilton recently, to book our wedding video, it seems an ideal venue for a Maidstone wedding, as your guests can all have a drink and stay in the accommodation, rather than get taxis elsewhere.
Dear Toedipper,
Thank you very much for your review and recomendation.
Regards,
Leonardo Gagliano
Hotel Manager
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I chose this hotel for its location near to the M20, and proximity to the Channel Tunnel.
I was given a large room, which was pleasant, with a comfortable bed. I was just down from the Gym, but noise from within the hotel was very well muted.
The staff were very welcoming and attentive on the whole. The breakfast was...
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Dear reviewer,
Thank you for your constructive feedback, I am please to read that you enjoyed your stay, especially that you found our team to be welcoming and attentive, sorry for the coffee oversight though, I assure you it will be brought to their attention.
We hope to have the pleasure to welcoming you back to the Hilton Maidstone.
Regards,...
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