My wife and I are due to have our first child soon so we wanted a relaxing weekend away and we got that here! Upon arrival we were greeted by a very friendly and chatty receptionist and she made us feel at home straight away.
Our room was lovely and comfy, very clean and had a wonderful view over part...
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Dear 978SteveyT - Thank you for your very entertaining review following your recent stay with us. It seems that you had so many highlights and I will be sure to pass on your wonderful comments to the team. I wish you and your wife every best wish with the impending birth of your first child and if you're looking for...
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Part of a large group,we arrived together and the receptionist handled it well with a little help from our leader.
Rooms were clean well equipped and spacious and everything worked.Big fluffy bath sheets were a luxury.
Dined in the hotel and the staff had a relaxed and friendly attitude as to where we sat.We chose the bar and found plenty...
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Dear Michael H - Thank you for your quite wonderful review following on from your stay with us this past weekend. I am absolutely delighted that you have taken the trouble to single out a couple of our rising stars in Tim and Lindsey and I am sure that they will be knocking on my door for a pay rise...
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We recently stayed as two couples at this hotel. We booked into our rooms, our room (298) was very good and outside the window was the entrance to Brands Hatch. Our friends first room was awful. Their view out of the window was an asphalt roof and oposite was other windows,but after having a word with reception they managed to...
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Dear Brenda E - Thank you for your review following your stay with us recently. I do apologise about the mix up with your room allocation, I will certainly get to the bottom of this, but I am delighted that the reception team reacted speedily to rectify your friends room change. Thank you for your very generous review of our...
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Stayed here for a spa break with my boyfriend last weekend and was pleasantly surprised!! Lovely swimming pool steam and sauna area! Had the whole gym to ourselves which was luxury!
We also had 2 treatments each which were amazing so relaxing!
The room was stunning! very spacious with big comfy beds!
We had a 3 course meal included with...
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Dear Siany24 - Thank you so much for your fantastic review on your recent stay. The team will be delighted to read your comments and I am thrilled that we were able to make such an impression on you both. Our new wedding packages are available now and it is always such a romantic gesture to get married in a...
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Only complaint they pre authorise your credit card and stays on yiur account for week Spoke to hotel not interested in sorting the problem out Be warned pay cash
Dear Lalamandi
Thank you for your comments following your stay last weekend. I believe that it was myself that you spoke to and again woud like to confirm that the hotel does not hold your money, the final release has to come from your bank and this is quite often where delays occur.
Thank you for your time and if...
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My husband and I stayed at the Thistle as we were racing at Brands Hatch. We had a double room and asked for some water to be put in the room upon our arrival, this was done. Room very clean and nice and quiet. Had to look in the cupboards for the Tea/Coffee and Kettle. Had plenty of towels in...
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Dear stephaniejayne5 or Mrs Haughey as I see from your rather wonderful review. Thank you for taking the time and trouble to tell us what a fantastic stay you had with us this past weekend. I will certainly let Elliot and Chantelle know that you thought so much of them, but the whole team will be delighted with your comments....
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Stayed at the Thistle for a weekend break away from the stress of the city, on arrival at the hotel we found the lounge to be a great space to relax but very cold and unwelcoming. Bedroom was ok, not perfectly clean but ok if not spending to much time in the room. Only had breakfast in the hotel which...
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Dear Maggie T - Thank you for taking the time to post a review of your recent stay at the Thistle Brands Hatch. I will certainly pick up your comments with the team and specifically look at housekeeping and breakfast. Areas that we usually score highly on. It’s a shame that you didn't eat in the restaurant, we have just...
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I stayed at Thistle today as a DAY guest We had the plumbers in and I worked last night, so I needed a quiet place to sleep in the daytime Yes, very quiet room and the usual professional service Many thanks Thistle, would do it again
Dear relaxlondon - Thank you for completing a review following on from your day visit with us. I trust that the plumbers have now finished and you can relax in your own home with similar comforts to that experienced whilst staying with us. Hopefully it will not be too long before you visit us again. The team look forward to...
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We stayed for a 2 night break last weekend and had a really lovely time.The room was very clean,great comfy bed. The Food is superb here! the dinner had 5 choices of mains and on both nights our dinner was presented so good that you did'nt want to eat it as it looked that good but it tasted superb.The breakfast...
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Dear Johnj - Thank you for your very gracious comments particularly to the improvements that the team have made here. We are working incredibly hard on rectifying previous shortfalls and it is delightful that our customers are noticing. Thank you. The team and I look forward to welcoming you back in the very near future.
With kind regards
Simon Barker...
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Recent reviews do not look great especially the 'Groupon' experience however, somehing must have changed at this hotel as our stay here was superb.
3 couples on a Groupon deal 1 night stay, dinner bed & breakfast.
1. Staff - Reception, Bar, Restaurant ALL professional, curtious, super polite, every single interaction resulted in 'thank you sir / madam'.
2. Dinner...
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Dear jensonbutton - That you for your glowing review following your recent stay at the Brands Hatch Thistle no doubt following on from a sneaky practice session at the track! I am delighted that you have taken time to highlight all the changes that we made to some quite poor reviews earlier in the year. I made a commitment to...
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