Black mould on the bath, cracked wash basin and vanity top. Very expensive food, and a limited choice at the buffet evening meal. £5 for a pint of lager, and you expect a very high quality of service and surroundings which wasn't there. Check out was very slow with only one person to check out a long queue at the... More

I find it hard to believe that anyone had good things to say about this hotel. I had dinner bed and breakfast booked and after a 4 hour drive after work I arrived at 10.15. The receptionist said I had dinner bed and breakfast and when I asked if dinner was still available she just said no. Nothing else offered... More

The Hotel is in a great location, shops, restaurants, train stations, buses anything you need is literally on your door step. Great shopping centre, and whilst you have all of this the Hotel remains very quiet. Our room was lovely, large bathroom, front facing, the breakfast was excellent and the staff in the restaurant extremely pleasant even at 7am. The... More

The rooms side of the hotel was great. It was rather quiet and the barman was quite grumpy, though he was helpful. The reception were not good at giving good information. It was all very exact rather than expansive and did not promote the hotel and its facilities. If she had may well have eaten in the restaurant and as... More

Hotel was gorgeous and very easy to find. Very central to all shops, restuarants and bars. I have nothing bad to say about the hotel itself, the service afterwards however is a different story. I booked with lastminute.com and paid when I booked. When I checked out of the hotel the lady on the desk told me I had to... More

Stayed here twice for 5-night visits and have to say it's not a bad place. First time I stayed in a Single room in a section that looked older and not renovated and that was a bit of disappointment. Bed was small and you could hear anything going on around or above/below you. Still, the room was OK, bathroom was... More

My mother, a friend and I popped by on a on a Sunday a couple of wks ago for some thing to eat & drink, as we live local to the hotel. The service was excellent (served by Jon who was attentive), we had rib eye steak which was delicious & when the friendly Chef happened to pop out of... More

Working as a travel agent I was advised to book this hotel for the location of visiting the NEC. When we first arrived the hotel looks lovely on appearance. Once in the hotel we had to wait 10 minutes for the receptionist to come to the desk and check us in, she didn’t really speak and didnt give us any... More

Nice hotel shame about the area, I will not come back here as I have sustained a £200 keyed scratch to passenger rear door even though I was parked in full view in front of main reception. I have to be honest all thoughts of the hotel vanished when I realized what had happened and even though I contacted the... More