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Velvet Hotel

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Traveller (1096)
Room & Suite (619)
Dining (84)

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About

#24 of 127 hotels in Manchester
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Nestled in the heart of Manchester's lively city centre, our Velvet Hotel, Bar & Braserie sits on bustling Canal St, just a short stroll away from Piccadilly Railway Station and the vibrant bars of the area. It's also conveniently close to the main business and shopping districts, making it the perfect location for both business and leisure travelers. Our hotel comprises 24 bespoke bedrooms spread over four floors, each individually designed to a remarkably high standard, providing guests with an indulgent experience in one of the largest cities in the UK. For those looking for something extra special, we also offer 12 luxurious penthouse suites. Our friendly and experienced staff extend a warm welcome to all guests, ensuring that every stay is as enjoyable as possible. Whatever you're here for, you're sure to feel right at home with us.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Taxi service
Conference facilities
Banquet room
Adults only
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun terrace
First aid kit
24-hour front desk
Private check-in / check-out
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English, Spanish, Greek, Hungarian and 5 more
2,474Reviews17Q+A100Room tips
Traveller rating
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laura wrote a review 16 Mar
Manchester, United Kingdom1 contribution
We love it here! Perfect for an after work drink and also at the weekend. Lovely chilled atmosphere and great cocktails especially good deal at 2 for £14. Really great bar staff - Special shout out to Paul! We’ll definitely be back very soon! ❤️
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded yesterday
Dear Laura, Thank you for taking the time to leave us this fabulous review! I am delighted to hear that you enjoyed the atmosphere in our bar and made the most of our cocktails promotion. I will share your feedback with Paul, who is a hugely valued member of the team. We hope to see you again soon! Kind Regards, Joshua Adams
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard C wrote a review 16 Mar
Nottingham, United Kingdom104 contributions40 helpful votes
Excellent atmosphere and vibe, great cocktails and service! The music was great a d the bar is always a good place to be regardless of the day of the week. Paul ‘Mr Cocktail’ is a very talented cocktail maker and a very attentive bar attendant. Best bar in Canal Street by far
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded yesterday
Dear Richard, Thank you for your excellent review and kind comments. We are delighted to hear that we are your favourite venue on Canal Street and this is largely down to the fabulous cocktails made by Paul. We hope to have the pleasure of hosting you again in the near future! Kind Regards, Joshua Adams
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pamsmith6622 wrote a review 16 Mar
Manchester, United Kingdom13 contributions6 helpful votes
We had stayed here before and gave it 5* however we won't return after our most recent stay. I booked a deluxe suite this time and paid over £400 FOR ONE NIGHT based on our previous amazing experience. We were both spiked with GHB whilst out in the Village. We don't remember anything including returning to the hotel. When we got home, in response to an email from them requesting a review, I emailed them back, and told them what happened to us and they didn't respond. I emailed them again as I thought it was strange not getting a response and it was ignored again. I wasn't expecting anything, but just an email back acknowledging it would have been nice, knowing that they cared about their customers.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The staff don't care once they have your money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded yesterday
Dear Pam, Thank you for your feedback. I am afraid that we have not recieved any emails from anybody with your name, and in relation to this matter. We sypathise deeply with the situation and hope you managed to report the incident to the bar in which the event took place. Please ensure you have the correct email address info@velvetmanchester.com if you wish to email us in relation to this, and we will do everything we can to help you. Kind Regards, Joshua Adams
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MannyFight T wrote a review 15 Mar
2 contributions1 helpful vote
Lovely service ! Paul was fantastic. Very welcoming and the drinks were lovely It is a very nice and relaxed bar with great decor Looks so modern and up to date We’ve been coming here for years and it never disappoints !! amazing staff who always make you feel so welcome xx
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 4 days ago
Hello Mannyfightt, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're really happy to hear that you enjoyed your visit to Velvet, liking our bar, and the atmosphere we offer! I am also really pleased to hear of the positive impact Paul had during your visit, I look forward to sharing this review with him, as I am sure he will be thrilled to hear of your wondeful experience. We look forward to continuing to welcome you to Velvet for many more years! Best wishes, Sinead, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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peter wrote a review 14 Mar
Edinburgh, United Kingdom2 contributions
Nice room. Reasonable price. Rude duty manager. I asked for the substantial £100 deposit on top of room prepay to be removed as I needed no further service. Happy for the mini bar to be removed etc. Within 30 seconds I was told that I could just go find another hotel. I said as Hilton Diamond, Marriott Gold traveller etc this was unusual, the manager suggested I was making the memberships up. It’s not that great a claim to fame to use business hotels a lot ! I had to ask the manager to walk away and stop talking, given how irritating he was being. This person has no customer service skills, does not know how to read people and frankly spoiled the entire experience for me. So it’s back to the standard business hotels.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 4 days ago
Dear Peter, Thank you for your feedback. Like most hotels, we take a pre-authorisation on arrival for any extras and/or incidentals that may occur during your stay. I am aware that some business hotels such as Hilton do not always take this deposit for members, however this is largely due to them not providing a fully-stocked minibar as we do at Velvet. Unfortunately, this is mandatory and we make extensive efforts to ensure guests are prepared for this prior to arrival, through booking confirmation emails and OTA's. We are disappointed to hear that you found the way this to be handled by our team to be insufficient and sincerely apologise if you found the on-site duty manager to be rude and dismissive. I would be keen to look at how we can restore your faith in the hotel and encourage you to return, please do reach out to us directly on info@velvetmanchester.com to discuss. Kind Regards, Joshua Adams Reservations & Events Supervisor Velvet Hotel, Bar & Brasserie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark C wrote a review 6 Mar
1 contribution
The bed was incredible, soft, huge, bathroom could actually fit a man of my size and had everything I needed, fogless mirrors, always a plus, storage space was abundant, the tv and outlets were all very convenient, however the outlets next to the bed were swated too far back and plugs were never flush, the toilet is poorly designed for male users, the bathroom door had a shoddy paintjob and the tv could be mounted an inch higher to allow for thicker plugs in the underneath sockets, the minibar fridge was also loud and should be properly stored away inside a cabinet to mitigate, the pink chair is gaudy and doesn't fit the aesthetic at all, and the curtain on the left was too short to properly eliminate all light, Sinead at the front desk was lovely and sorted out an issue with my keycard when it stopped working to enter my room incredibly quickly.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: You get a 20% discount on food on your first visit to the brasserie, however it's closed...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 1 week ago
Dear Mark, Thank you for your positive feedback and high rating! We appreciate your valuable patronage and, in particular, your comments regarding our décor, facilities and staff. I have noted the maintenance issues mentioned and will communicate this with the team accordingly. On behalf of the team, we hope to welcome you back in the not so distant future! Kind Regards, Joshua Adams
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caroline-and-Barry wrote a review 4 Mar
Brackley, United Kingdom9 contributions3 helpful votes
This weekend was the fifth time we’ve stayed at the Velvet. It used to be so wonderful that we never looked at any other hotel. Unfortunately everything has changed. The hotel has recently expanded in size and the ‘refurb’ leaves a lot to be desired. We received a free upgrade when we arrived and were given a room described as a suite (which it wasn’t - we would perhaps describe it as a ‘king double’). If you’d never stayed at this hotel before and therefore never experienced the joy of the previous decor, you would, on first glance, say it was a very nice room which was smartly furnished, with a very large bathroom and a huge sofa. For us it was disappointing - we could have been in any old chain hotel. How can a 2-year-old refurb be so tatty already? Because it isn’t looked after, that’s how. Starting with the good stuff: We were offered a glass of Prosecco on arrival and reception staff were pleasant and chatty. The bar is still lovely and the bar staff are really friendly, happy and helpful and there is a nice cocktail list. Nothing is too much trouble. The bistro is excellent with great food and good service. The only drawback here is the very limited wine selection. The robes in the room are gorgeous. Location is fantastic. And now the rest: Wardrobe facilities are laughable. Fortunately we brought our clothes in hanging bags with our own hangers - only four hangers provided. The wardrobe area isn’t long enough to hang a dress or a coat and the lighting in the room is insane. The lights operate on a ‘mood’ system, but there are no instructions on how to use them. There are four mood settings, but none of them provide sufficient light to see clearly enough to apply makeup. The bathroom lights operate automatically on opening the bathroom door, but not at night when you’ve turned the lights off and we had to use the torch on our phones to see in the bathroom on our first night! On our second night we had to sleep with the lights on, which meant we didn’t really sleep (but read on, there are other reason for that). Complimentary drinks/snacks - there aren’t any, apart from tea and coffee. Even the cheapest hotels provide a bottle of water, not here. Everything has to be paid for and it’s piled high. On all of our previous visits we would arrive to complimentary water, biscuits and on arrival a tray of tea/fizz and cakes were brought to the room. It was such a shame to find that, although the cost to stay had increased, the offerings had been all but removed. TV: No point in it being there if it doesn’t work. We did switch it on in the first morning but the signal is so dreadful that it cuts out every few minutes. Bathroom: Loose floor tiles are never a good thing. Towels were not refreshed. No face flannels (a strange cut-back). Absolutely nothing extra provided, such as a shower cap, sewing kit, etc, which I understand in a much cheaper hotel chain, but not in a ‘luxury’ hotel with supposedly high standards. I lifted the hand-held shower attachment and the top fell off. Turned the shower dial to start the shower and the dial fell off. NO HOT WATER! We complained about this and asked the reception staff to come and check it (not interested), they simply said they had a problem with the boiler. They did not care. Room noise: To say sleep was not forthcoming is an understatement. Every time we dropped off there was another noise. The heating/AC system rumbled into action sporadically throughout the night. There is nothing you can do about it. After putting up with a loud clacking noise from the window area throughout our first night, we checked everything but couldn’t find the cause. But on our second night we found it - the two hanging poles behind the curtains look like they are something to do with opening/closing the curtains. Not so. Each had a cog on the end and, like the heating/AC, sporadically started turning and, with each click round, banged against the wall. We still have no idea what they were for. On our second night the fire alarm went off around midnight. We were on the fourth floor and started to make our way down the stairs. Before we got to reception we noticed a few people coming back up the stairs, so turned around and did the same. To be on the safe side we rang reception (there is no communication phone in the room, so we had to find the phone number and phone on an outside line). Nobody answered. We kept trying, still nobody answered. Eventually someone did so I asked why the fire alarm had gone off and were told “You’re fine. Go back to bed”! The next morning, after an exhausting night with all the other noises as well as the fire alarm, we raised all of the issues with reception staff. With regard to the fire alarm they had no answer, other than ‘we think maybe someone was smoking in the room’. It was not investigated and they didn’t care what had triggered it. With regard to everything else, there was no resolution and no apology. In fact, they were just rude. They did say they would mention things to the manager, but we don’t expect to hear anything as the comment was so dismissive. The lift is terrifying, it dips when you step into it, is very slow to get going and to move, and sounds like it scrapes the walls around the second floor. This hotel, having been one of our absolute favourite hotels, has an absolute disregard for guests, both with their comfort and their safety. Don’t bother raising any issues as they won’t offer any assistance. And that will be our last visit. We will never recommend this hotel again. Payment: We booked through Booking.com, so the payment issue may be with them, but we had opted for ‘free cancellation’ and therefore knew we would pay a little more than the basic cost. Payment should have been made on arrival at the hotel but it was unexpectedly whipped out of my account five days earlier.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't stay here. Read our review and you'll see why.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 1 week ago
Dear Caroline-and-Barry, Thank you for your detailed feedback and for your loyalty. I would like to reassure you that all of the refurbishments within the hotel have been done with guest experience in mind and the plethora of high ratings and reviews across all channels are a great anecdote of this. But, nevertheless, we understand that this was not to your personal taste and that some maintenance issues contributed to your stay failing to meet your expectations and the standards that we expect at the hotel. In a way to address some of your points, I would like to point out that amenities such as dental kits, sewing kits and shower caps are available upon request in a way to minimise our environmental impact - we provide information in the QR code in your room on which amenities we can provide. The lighting panel for, both, the room and bathroom is on the right hand side as you enter the room. There are four settings for the bedroom including full lights. reduced mood lighting, and the final setting for low level lighting for going to the bathroom in the evening. The bathroom has two settings, full light and reduced light. Our reception team are on hand 24/7 to explain how this works as I completely understand they can appear complicated at first glance. I would like to, again, reassure you that these improvements have been done with guest experience in mind and we asked for feedback from our guests before initiating any refurbishments. With regard to the fire alarm, I can confirm this was due to smoking in one of our suites on the other side of the building. Due to fire safety regulations, if two smoke detectors sound, this triggers the full alarm. Our nights team investigated this promptly and made the necessary attempts to reassure guests. The phone lines were busy during this time as many of our other guests were trying to call for the same reason. I also understand the frustration caused by the lack of hot water due to a boiler pressure issue during your stay. Our reception team called an emergency engineer out and this was fixed within 3 hours. We apologise for the discomfort caused whilst this was temporarily out of action. I would like the opportunity to discuss your feedback in more detail and look to restore your faith in the hotel, please reach out to us directly to discuss. Kind Regards, Joshua Adams
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stuart C wrote a review Feb 2024
London, United Kingdom107 contributions13 helpful votes
Really loved the warm welcome from reception staff and also the friendly helpful service at check-out too. The breakfast in bed option is a very nice touch and the food was great! Bedroom, bathroom and balcony were all beautiful and very comfortable. Will definitely be choosing Velvet from now on when we are in Manchester.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 2 weeks ago
Hi Stuart, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're really happy to hear that you enjoyed your stay with us, and I cannot wait to share your kind feedback with our team, who I am sure will be thrilled to hear of the positive impact they have had during your time with us. I am also really pleased to learn that you liked your room, and were comfortable throughout your stay, and enjoyed the luxury treat of breakfast in bed! We cannot wait to welcome you back to Velvet again soon. Best wishes, Sinead, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cofiwlad wrote a review Feb 2024
Caernarfon29 contributions29 helpful votes
Had a lovely first time stay at the Velvet Boutique Hotel. Service was personable, professional, prompt and polite by Dariia and her Colleague (sorry didn’t catch his name) who also presented a lovely breakfast to my room. They also offered a glass of Kylie Minougue Prosecco on arrival which I reluctantly declined due to Lent. I will be certain to return next time I’m in Manchester
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 2 weeks ago
Hi Cofiwlad, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're incredibly happy to hear that you enjoyed your stay with us, and I certainly cannot wait to share your kind words with Dariia and the rest of the team, I am sure they will be thrilled to hear of the positive impact they have had on your stay with us. I am also really pleased to hear that you were impressed by our breakfast, and the prosecco we offer on arrival, we will certainly need to welcome you back after Easter so you can enjoy a glass! We hope to see you back at Velvet soon. Best wishes, Sinead, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosie wrote a review Feb 2024
3 contributions1 helpful vote
Just arrived today, room is so impressive (penthouse suite) first impression lovely and clean, perfect ambiance Chocolates on arrival what lovely touch Had food tonight in the restaurant , wow so impressed again!!!! Steak cooked to perfection and staff were great special mention to Maxi and Mason (Maxi remembered us from December visit) they were so attentive and not over bearing A credit to the velvet hotel !!!!! Thankyou for a lovely start to our two day break 😊
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Velvet Hotel , Owner at Velvet Hotel
Responded 3 weeks ago
HI Rosielily188, thank you for taking the time to leave such a kind review, we really appreciate your feedback! We're incredibly happy to hear that you enjoyed your stay with us, liking your room and the special touches that our team added to them. I am also really pleased to hear of the wonderful experience Maxi and Mason gave you whilst dining in our brasserie, I will be sure to share your kind words with you both. We sincerely hope you enjoyed your visit to Velvet, and we would love to have you back again soon. Best wishes, Velvet Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$151 - S$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
velvet hotel manchester
LOCATION
United KingdomEnglandGreater ManchesterManchester
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VELVET HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,411 Photos (Manchester, England) - Tripadvisor

Frequently Asked Questions about Velvet Hotel
Which popular attractions are close to Velvet Hotel?
Nearby attractions include Treasure Hunt Manchester (0.3 km), Grey Horse Inn (0.3 km), and Manchester Art Gallery (0.4 km).
What are some of the property amenities at Velvet Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Velvet Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Velvet Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Velvet Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Velvet Hotel?
Conveniently located restaurants include Teppanyaki Chinatown, Sangam Manchester City Centre, and Rudy's Pizza Napoletana - Portland Street.
Is Velvet Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Manchester.
Does Velvet Hotel offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Which languages are spoken by the staff at Velvet Hotel?
The staff speaks multiple languages, including English, Spanish, Portuguese, Polish, Greek, Romanian, and Hungarian.
Are there any historical sites close to Velvet Hotel?
Many travellers enjoy visiting Ordsall Hall (2.9 km), Granada Studios (1.3 km), and Victoria Baths (2.4 km).
Does Velvet Hotel have any great views?
Yes, guests often enjoy the city view available here.