I recently stayed at the Ibis on Charles Street for 2 nights. It was a basic hotel and served it's purpose. The car park is over the road and belongs to Manchester Met; the weekend prices are very reasonable.
We were checked in very quickly and the staff were very friendly so I can't fault the customer service.
Location wise,...
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Hi booked this as on a two day conference in the MCC . Unclean rooms with telly that doesn't eire. Also holes in the bedding. When spoke to duty manager palmed me off by saying I can speak to assistant manager tomorrow, to get told following day that they can't refund me and that I have Ti wait another day...
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Dear Guest:
Thank you for your comments. We pride ourselves on our staff training, so this is something I will be looking into personally regarding your comments about the breakfast and the bedding. I'm ver sorry your stay at Ibis Manchester didn't meet your expectations.
Best Regards
Jorge Otero
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Clean, helpful staff, improved breakfast, all good. Drawback no free WiFi except on one hotel computer in lobby where it will usually be occupied. Was not possible to print from this when I was there. Get Free Wifi Ibis!
Dear Guest:
Thank you for your kind comments and compliments about the staff. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon.
Kind Regards Jorge Otero
General Manager
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If you are looking for somewhere simple and clean to rest your head then this place does the trick. The bed was comfy however the pillows were extremely uncomfortable and solid. To some up, basic, clean and good customer service.
Dear Guest:
Thank you for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted about your comments about our comfortable beds and pillows. Looking forward welcoming you again at Ibis Charles Street.
Best regards,
Jorge Otero General
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Clean, reasonably priced hotel with friendly staff. What more could anyone want? Well done Ibis!
Dear Amy H:
Good morning, It was really nice to start the week reading all your nice comments. Thank you very much for staying in Ibis Manchester Charles Street and taking the time to write your experiences. The full team works hard to keep the high quality of the service. Please, we hope you will stay with us in Ibis...
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I was really very impressed by the staff at the reception desk of this hotel because I had quite a few queries and nothing was too much trouble for them. I can be a little demanding so I really did appreciate how efficient and friendly they were. The lady called Maud had to suffer many challenges from me as I...
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Dear Guest:
Thank you for your kind comments and compliments about Maud. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon.
Kind Regards
Jorge Otero.
General Manager
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The hotel is located in an excellent location as we were within walking distance to the Oxford Road and Picadilly train stations as well as the Manchester city centre. Breakfast and Wi-Fi is not included although there is a bistro downstairs for meals.
As we got picked up and dropped off by a friend we did not explore the surrounding...
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Dear Guest;
Firstly I would like to take this opportunity to thank you for your business with us at Ibis Manchester Charles Street. I would like to apologise for any inconvenience with the issues with the toilet, staying with us. We do hope you will give us the opportunity to welcome you back to the Ibis Manchester in the future....
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Do not stay here unless:
a. You like falling asleep to the sound of loud, squeaky climate control systems that the staff can do nothing to repair,
b. You enjoy being awakened every 20-30 minutes by loud, drunk clubbers wandering into the hotel and running up and down the corridors,
c. You appreciate being treated like a common criminal by...
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Dear Guest:
Thank you for your comments. We pride ourselves on our staff training, so this is something I will be looking into personally regarding your comments about the breakfast staff. I'm ver sorry your stay at Ibis Manchester didn't meet your expectations.
Best Regards
Jorge Otero
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