Hotel @ Bordeaux is not very near the city. We stayed here for one night. The rooms are clean and spacious. Receptionist are friendly and helpful. We went to a restaurant very close by for dinner and the food was good. It is good value for money.

Check-in: Fine, we tried (as we always do) to communicate in French but the receptionist persisted in speaking English and was quite brusque which gave a bad first impression for customer service. Room: The bathroom was great, clean and with a spacious, powerful shower. However, the bedroom was disappointing. Our twin room consisted of a sofa camp-bed with a pull... More

We booked two rooms here for a one night stay. The hotel is right around the corner from the football stadium and a 2 minute walk from the nearest tram stop so getting into the centre was not a problem. Rooms were basic and small but had all amenities you would expect from a self catering room. My bed was... More

A bad experience. I came on Sunday at 8.30 pm to find that the reception was closed, and there was no indication about how to get the key. I managed to find a phone number which I called, but no answer in the call center. Thanks god a another fellow guest came, and called another hotel from the same chain,... More

Quite disappointing as the bed was a pull-out sofa-bed! The top of surfaces were very dirty (e.g. top of the heater in the bathroom), and I was asked to clean any dishes, etc., that I used. However, there wasn't a cloth, a towel, or a papertowel to do so. There was a tiny dishwasher in the cupboard...but no detergent to... More

Check in was not pleasant. My HRS reservation called for a late check out (denied until I insisted) and that pre-payment had been completed - so I was not prepared to have to pay and am nervous if I have paid twice. Was explained about internet in the room which I assumed was WIFI. Only upon coming back to reception... More

We were traveling with friends and booked 2 apartments for an overnight stay. We did not expect much, but were still disappointed: 1) The apartments were far from spacious, while it was stated as spacious; 2) The kitchenette had no kettle, a cutlery tray but no cutlery; 3) A few plates and only 1 coffee cup; 4) The beds were... More

We stayed 2 nights in mid August this year. We arrived late on the first night to an empty reception desk and a late check in number to call even though the desk was advertised to stay open until 11pm. We haven't carried a phone at all through our travels so found ourselves in a bit of pickle. Just as... More

We booked a 2 bedroom apartment at the Appart City Hotel. Family of 2 Adults and 2 Children.. Our apartment was dirty - the floor in the kitchen had not been cleaned and the bin was still full from the previous quests. There are no cooking facilities (only a two-ringed hob) and a microwave. We had a balcony which felt... More