Helpful booking by phone as away in car travelling so no internet. Parking in nearby public underground car park but not secured as such. Room average (and paid extra for bigger room), and hot too, but bathroom below par. Hotel restaurant seemed empty so ate out and avoided expensive hotel breakfast by going to lovely patisserie not far away. Can't... More

Booked this hotel online and photos looked lovely. When we arrived, our room had no Hot water. The maintenance man said it was because it was cold outside!! The next room had broken legs in the bed and it wobbled like crazy. We then were put in a deluxe room... Very basic, somewhat clean but extremely cold! The hotel manager... More

Booked this hotel without knowing anything about it and myself and my family found ourselves very pleasantly surprised. Our room was clean, tidy and comfortable. The staff were very helpful and the free wifi really handy. The location is great, with all the sites only around the corner. The price of the room was very reasonable and I would definitely... More

Finishing a week long wine trip in Reims is the perfect ending. We got an awesome price at the hotel using an online booking service and got a small room, but it was enough, clean and had for the first time during this trip TV channels in english :) The kind receptionist allowed us to store all purchased wines to... More

we were looking for value for money for one night in reims and we found it. the staff were exceedingly helpful and we were greeted with a warm welcome. the room was small and could do with a lick of paint, but it was clean and very quiet. the hotel has no parking, but we were able to park on... More

My fiancee and I enjoyed our stay here very much. We booked a "Double Privilège" room and found it to be very spacious and clean. I found the old-fashioned elevator to be charming. I had never been in one like that before - where you have to manually close the single door. From our room, we could see Notre-Dame de... More

Heading home we opted to stay one night in Reims and I had booked into the Hotel de l'univers. I have to say I had some reservation about booking here because I had seen the hotel in the past but the website persuaded me that it was not what I thought: silly me. My reason for staying here was it... More

Pictures seems to show a great hotel, it is ot the case, i traveled with wife and 2 childrens, payed a lot to get a bigger room and this room was just crap! 4 beds stuck on against the other, less than 1m to pass between wall and bed, very small and old bathroom, windows did not close properly!

Lonely Plant listed this hotel in their book and have usually had great success with their recommendations but not this time. There was little space to move around, there were stains on the carpet and mildew in the bathroom. The bed was uncomfortable and the windows did not seal or close tight so it was got quite cold. The heater... More