The Citadines is a solid hotel that is not your 5 star resort but it definitely does the job and more. Most of their branches are in great locations and this one location is no exception. It is walking distance (about 5 minutes) to the Eiffel Tower and our room had a great view of it. It was really nice... More

We found the hotel accomodation to be very nice although the bedroom was a little smaller than the one we stayed in at South Kensington, London. We did have an issue with the key card not working intermittently but the concierge came up and was able to fix it. It was a short walk to the Eiffel Tower (10-15 minutes),... More

The rooms are not the best but acceptable. My biggest issue was with the staff attitude. They clearly don't like their job. Worst of all was Isabel who was very rude, condesending and never helpful. I don't know why the management tolerates this behaviour from their staff. Clearly thse reviews reflect the poor quality of customer service. Sylvain was the... More

the hotel apartment is nice and has a lot of good facilities , but sofa beds are noisy and uncomfortable , staff are not really welcoming and i rarely saw them smiling ... room service just once a week is quite annoying More

We stayed there for 4 nights, not only the accommodation is extremely bad but the receptionists are very unprofessional, rude and unhelpful. i do not recommend this place to anyone!!!! More

I have only good things to say about this hotel ! From the great location, spacious studios, AMAZING staff and management, everything was just perfect form the day we arrived til the day we left. We arrived early in the morning, about 9h30am and even though check-in is not til 2pm the receptionist, Sylvain radioed the housekeeping and rallied them... More

My husband and myself stayed here for four nights. Two receptionists of this hotel were rude not helpful in anyway we asked about travelling by train to arras and was told that she wasn't a conceriege so go somewhere else. The other lady as soon as we arrived she kept making sure that we had to pay for city fees... More

Stayed for 5 nights. Great location next to metro ( no noise but some vibration - which we didnt notice after 1st day), supermarket next door, eifel tower - 5 minute walk to view, 15 min to base. The hotels Wifi was fast and reliable. The Staff were very helpful. Rooms starting to age but no complaints. Lots of hot... More

I consider myself a seasoned traveller, and this is by far the worst accommodation and worst customer service I have ever experienced! Upon arrival the staff member who greeted us were wildly inappropriate, straight away saying one of our companions "looked like a trouble maker" to his face. We were asked to pay the fees upfront and basically as soon... More