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BEST WESTERN Hotel le Donjon

3.0 of 5
2 rue du Comte Roger | Cite Medievale, 11000, France
Hotel amenities
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Free parking
BEST WESTERN Hotel le Donjon
Ranked #4 of 43 hotels in Carcassonne
4.0 of 5 stars 361 Reviews
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361 reviews from our community

What travellers say about this hotel
  • Medieval city(9)
  • Car park(8)
  • Main hotel(8)
  • Very nice(7)
  • Main building(6)
  • Flat screen TV(3)
  • Friendly and helpful(3)
  • Great location(3)
  • Ground floor(3)
Traveller rating
    129
    158
    48
    17
    9
Only show reviews for Family (42) | Couples (191) | Business (4)
Date Rating
Oxford England
Top Contributor
91 reviews 91 reviews
Reviews in 63 cities Reviews in 63 cities
255 helpful votes 255 helpful votes
5 of 5 stars Reviewed 20 May 2012 NEW

Our first stay at a Best Western hotel in years went very well. The hotel has an aesthetically pleasing exterior and interior, plenty of character and atmosphere, and an excellent location within the old city walls. Above all the staff were top notch, especially Lea, nothing was too much trouble for them, and they even indulged me in my attempts... More

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Culver City, California
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 19 May 2012

Maybe we were lucky to get a reservation there, it was made 2 months ago, was looking forward to it, had read good things, we were given a room above reception area it was completely new it looked like any other hotel I have stayed in, no antiquties not even a tub for a nice soak after a day of... More

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Germany
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 13 May 2012

We stayed at this hotel in April '12. We took the train and then walked to the hotel (30 min). I recommend this only with light luggage, otherwise take the bus. The hotel personnel all spoke English, which was helpful. The hotel was very neat, and the buildings were all in the style of the old city. We stayed in... More

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Charlotte,North Carolina
Senior Contributor
44 reviews 44 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 13 May 2012

I stayed for two nights, the staff was gracious, my room in the main hotel was quiet, clean and good. I missed dining in their restaurant or taking the breakfast so I cannot report on that. I would reccommend this location. Worth the convenience of being in the cite. More

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Paris, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2012
2
people found this review helpful

We stayed here for one night and though not cheap the location within the old Cite was terrific. The staff were also very helpful with lunch and dinner recommendations and getting us reservations. I appreciated them letting me use my French, and my parents appreciated the fact that they spoke excellent English. Our room was clean and very comfortable, though... More

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BW_hotel_donjon, Responsable réception at BEST WESTERN Hotel le Donjon, responded to this review
7 May 2012

Dear Guest, Thank you for taking the time to share your comments with us. It is feedback from valued guests like you, which enables us to continually improve our services. We are sorry to hear you had experienced disturbances during your departure and that you nearly missed your train because of us. We thank you for bringing this point to... More

Cameron
1 review
5 of 5 stars Reviewed 24 April 2012

Great location inside city walls. Very friendly, helpful, attentive English-speaking staff. We were told the hotel was once a convent thus it had a expansive garden area accessible from our room. Le petit dejeuner offered a wide selection of breakfast foods at a reasonable price. Definitely worth a return visit. We visited in early March before the crush of the... More

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Melbourne,
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

If you want to stay within the walls of a medieval castle/walled city then this is a great option. We stayed in a Deluxe Room, the off season. Our French was bad their English was much better !. Carcassonne is best done in two days and this is a great spot, not far from the car park, and also a... More

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Portsmouth UK
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 April 2012
2
people found this review helpful

My sister, niece and I stayed for 5 nights and were very happy with the hotel. The staff are all very friendly and pleasant. The rooms are comfortable and it is fantastic to be staying inside the city walls. The brasserie and wine cave next to the hotels were also a good experience. We were at the front of the... More

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Aberdeen
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 13 April 2012
1
person found this review helpful

We had a very pleasant stay in this lovely hotel in an excellent location for seeing La Cite. Room was spacious, clean and comfortable, and situated just off the lovely garden where we sat to recuperate from the hustle and bustle of La Cite. We found all the staff friendly, efficient and very understanding of our terrible French!! Minor point... More

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Chicago, Illinois
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 9 April 2012

Hotel le Donjon is a very comfortable hotel with a lobby outfitted with comfortable sofas and chairs and bar service for a well-deserved rest after seeing Carcassonne. There is also a lovely patio in the rear. We were very pleased with our room which even offered a coffee/tea service. Our room had an adjacent patio which was screened by cedars... More

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Additional Information about BEST WESTERN Hotel le Donjon

  • Best Western Hotel Carcassonne
  • Best Western Carcassonne
  • Carcassonne Best Western
Address: 2 rue du Comte Roger | Cite Medievale, 11000, France
Price range (per night):* S$171 - 270

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