The Customer Service experienced at this hotel was shocking. By no means the fault of the unempowered staff on reception, however they were clearly ill-equipped to deal with complaining customers and hence came across as rude and agressive. The worst was that after discussions with hotel owner which ended with the lady hanging up the phone on me - my... More

I had a good stay, service is good. The staff is very very cooperative (for example.. I called reception to ask how I connect to internet an the person was in my room with cable in 30 secs..wow we are in france?) Size of the rooms are good. Breakfast is good :) There is a happening IRISH Bar in front... More

I found the website fantastic, but what a disappointment when you arrive... There are some good design starts but most is far too much, trying too hard, over-designed! The staff was very friendly and spoke good English but when we got the rooms they were nice to look at but we had the toilet just behind a screen and only... More

This hotel does not promise much from the outside, but the lobby/bar area gives you a taste of the modern minimalist decor that you will find throughout. We felt like we were in a modern art museum. The rooms are fairly large and have a lot of the decorator touches mentioned above. One warning - make sure your room has... More

Rooms are small but very cool decor. Comfortable beds and the bains (bath) is a highlight. Onyl criticism is lack of shower curtain which i presume would spoil the effect of the decor but also means everthing gets wet when you take a shower unless you're very careful!

First the location: Walking distance to the center, the Hotel is well located and give a chance to visit the town. Located close to La Halle Au Grain. The atmosphere: Simple... Efficient. When you enter you feel already confortable. Toulouse is a very easy going place.. the Hotel gives you the same feeling. The room is a very design.. Each... More