We were part of a group tour and the hotel catered well for the numbers. The rooms were excellent for comfort and cleanliness.Windows opened wide and there was air conditioning if you needed it.Tea and coffee and Kettle ws available ,but no room safe or mini -bar.However we locked away our valuables in the room and had no fears,and we... More

Not sure how to tackle this. We had a one night stay at the end of our week away with a group as we headed back to the channel tunnel. The room we were allocated was on floor two which meant going down to a room with an eye level view of a car park. Room and facilities were adequate... More

Very efficient and quick check in considering we were part of a group of 49 including coach driver and tour manager. Restaurant meal on first evening was excellent and very reasonably priced. Pleasant short walk from town centre passing several restaurants and cafés. Only hiccup was failure of room lock on third day but quickly sorted by move to another... More

Hotel was OK. First room stank of cigarette smoke. Second room was better still a faint smell of smoke. No sign of `no smoking` signs anywhere. We had asked for a no smoking room. We now understand that breakfasts are free for over 60s, I imagine a lot of those on the trip will be rather angered by this! The... More

Hotel chosen by travel company and quite a few of us agreed on the following points. a) Second floor corridor carpet stank .. try to hold your breath between your room and the lift or stairs. b) 16 euros for breakfast an absolute rip-off. Our breakfasts were included in the package price but no doubt the cost was somewhere in... More

We stayed in the Mercure as part of a Riviera Travel tour of Normandy. The room was comfortable and appeared to have been recently refurbished. It was quiet, overlooking the square at the rear of the building. Using the rear access of the hotel enabled ready access to the old part of Rouen and a good range of restaurants. Only... More

Comfortable and convenient place to stay in Rouen. Plenty of car parking space even if somewhat difficult to get in and out of with a 4 x 4. Very helpful lady on reception told us that breakfast is free for over 60's in all Mercure hotels, not something I've seen publicised anywhere and as their buffet breakfast is 16.50 Euros... More

Agree with other reviewers that the corridors were dark and the corridor on the floor we were on smelt of stale smoke. The room was average and nothing like the one in the picture. Good points were tea and coffee making in the room and a gym / sauna - bad points were the breakfast which was Euro 16 for... More

This hotel was chosen by the company I worked for, so I don't know how much they paid, but I hope it wasn't a lot ... It is easily accessible, right off the highway exit and only a short walk from the city centre, but on a very busy road. Check-in was smooth and the staff were friendly. My room... More