I was traveling for a week to Heidelberg on business, and booked a standard room at the hotel. The room was somewhat small but probably typical by Germany standards and the furnishings where nice but uninspired. The best part of the stay was very attentive service. Management always seemed to be present at the front desk and looking to help.... More

Nice hotel, used to be a whole house, converted into a hotel some hundred years ago, quite a few extensions to it. Great location, walking distance to everything. Staff are very polite and attentive. Rooms are fine, a slight update might be required, don't need the heating on as it is massively warm in the rooms without! Restaurant is good,... More

It's a privately owned hotel that prides itself on service and being 5 star. The service is very friendly and helpful and was the highlight of my stay. Initially, I had a spacious newly refurbished room with nice wooden floor and a lovely bathroom. Unfortunately, the room was a corner room to the front of the hotel, and the traffic... More

We stayed here for our Anniversary. The common areas are lovely and well appointed. The restaurant was nice, and we enjoyed the piano accompaniment with our meal. The service is top notch and we enjoyed the food. The cost of Internet was high. Off the beaten path, walking in to town was an enjoyable outing. I enjoyed our time there,... More

romms are reasonable. staff are friendly to a point, air conditioning dosent work. More

value for may,excellent service,food,best breakfast, atmosphere old German castle, plenty of antiques,excellent pool & sauna, helpful staff,just great,member leading hotels of the world. More

We booked for three nights but checked out after one night - once we had booked elsewhere. Really disappointing. Although the common rooms in the main building might be interesting - our room (not in the main building) for 214 euros was dark, small and very dated. Like taking a trip back to the 1980's. Cheap carpeting, poor bed and... More

The location of this hotel in the very centre of Heidelberg is superb. It also has a large underground park. The restaurant is one of the best I have experienced in Germany, both for food and service. All the staff throughout the hotel were extremely friendly and helpful. I loved the coutryard where you can sit and relax with a... More

Our room was clean and spacious, but the "queen" bed was actually 2 single beds pushed together with a gap in the middle that did not allow sleeping in the center. These beds are "very' firm and not particularly comfortable. The air conditioning was so weak that we requested a fan. If it had not been provided, we would have... More