my friends and i went on a week long trip in berlin. when arrived to the hotel we found out we got a lower class room much smaller than the one we booked after long fight and 3 long days they agreed to upgrade us to a bigger room. the staff is unhelpful and knows little to no english, also... More

To attend the Berlinale film festivals in 2012 and 2013 I rented self catering apartments in the City Guesthouse Pension Berlin, each time for a 10 days period, where I stayed at the address Gleimstrasse nr 24 in the Prenzlauer Berg district. Unlike earlier years in hotels with usually crowded rooms, this time I had plenty of space for myself.... More

Its always the same scum with these people. If I had read the experiences of people here I would NEVER have booked in this place. I have booked a superior room with accoording beds and prices to go. I had also printed the photos of the accomodations. When we arrived we recieved a small room which was not even properly... More

board very nice and clean, safe and comfortable, with an excellent value for money, ideal for exploring Berlin's recommended only drawback we found was a bit of confusion on the part of the staff at the reception

We booked this online and were a little worried because the price was so good. However, as it was only to be a place to sleep and shower, we opted to book. There was street work going on in front of the hotel and they started at 7:00am in the morning, which was frustrating, but not the fault of the... More

This pension was nice, but for some inexplicable reason, our room request was mixed up. We had pre-booked a room with two twin beds about four months before our arrival. I had sent an email to confirm that we would, for sure, be getting two beds. This was vital for us, as my other half is a very active sleeper... More

Our son who lives in an adjacent street does not have room to accommodate us so from the location point of view the City Guesthouse was ideal. The room provided was in fact 2 rooms, one room with a double bed and the other with two single beds - each room had a flat screen TV. As I had a... More

To underscore the review below (as the response from the guesthouse is misleading, in my opinion), we booked a room online and received confirmation that we would receive a double bed. Unfortunately, the guesthouse also sent us another confirmation containing a tiny ambiguous reference to "double bed o 2 single beds comfort", which, had we seen it, would merely have... More

Booked a double room, which was confirmed by email - as double room confirmed. Received a confirmation pdf which had double room stated in capital letters. We arrived and had a tiny room with two single beds. When we complained, they said that it was in the small print that we would get a double or two single beds. Looking... More