Sofitel Hamburg Alter Wall (Germany): See 924 Hotel Reviews and 195 Photos

Address: Alter Wall 40, 20457 Hamburg, Germany

Region: Germany > Hamburg > Hamburg-Altstadt

Amenities:

Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#3 Family Hotels in Hamburg

#7 Business Hotels in Hamburg

#9 Luxury Hotels in Hamburg

Price range (per night): S$226 - 482

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less

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Also Known As:: Sofitel Hamburg Alter Wall Hotel; Sofitel Hamburg Alter Wall Hotel Hamburg; Accor Hamburg Alter Wall; Sofitel Hamburg; Hamburg Sofitel

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924 reviews from our community

See which rooms travellers prefer - 29 traveller tips

BNAndersen

Gilleleje

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

1 helpful vote

“Our favourit hotel in Northern Europe - easy living with best accommodation and services”

Reviewed 13 May 2013 NEW

You can just enjoy cool design, pleasant decor, top functionality and perfect service from very friendly staff. Far better than any hotel we have stayed in. Rooms and suites are just much better designed and arranged - offering you premium comfort. Nothings missing and everythings working perfectly.

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BNAndersen has 1 more review of Sofitel Hamburg Alter Wall

“Best hotel in Hamburg”

Reviewed 3 October 2012

Dear BNAndersen thank you very much again that you took the time to comment your stay. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. It is nice to read that the modern room with the soothing MyBed concept and exquisite... More

Pbhandari

Mumbai (Bombay), India

1 review

“Great property, better people. Loved it.”

Reviewed 7 May 2013

Was with my family for a vacation. The property is great, lovely view and central. proximity to the station, shopping area etc. However, the people manning the property are extremely warm and hospitable. It was home away from home. They took pains in guiding us to the various places to see and finding schedule and doing reservations for us. Thank... More

Dear Pbhandari, thank you very much that you took the time to comment your stay. It is always a pleasure to receive positive feedback. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. We are glad you have found a second... More

mad_sash

Cincinnati, Ohio

Reviews in 3 cities

7 helpful votes

“Excellent Service”

Reviewed 6 May 2013

I had a circumstance that made me a bit of a high maintenance customer and the staff was extremely helpful and accommodating. Also, the bed is so comfortable - the best sleep I've ever had at a hotel!

Dear mad_sash, Thank you very much for staying at the Sofitel Hamburg Alter Wall and as well for taking the time to write your feedback. It is nice to read that the room with the soothing MyBed concept makes your stay an unforgettable experience. Kindly be informed that you can purchase our special “My Bed” concept to enjoy the same... More

Eric Andrei B

Bucharest, Romania

Contributor

13 reviews

10 hotel reviews

Reviews in 10 cities

8 helpful votes

“Five Star”

Reviewed 3 May 2013

The hotel has a very good location, less than 1 km from the old city center. I was here for four days on business, the staff was very pleasant and polite. I asked for a riverside view room and I got it. The rooms are modern and clean, the breakfast is varied. The hotel has free Wi-Fi all over, but... More

Dear Eric Andrei B, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. Thanks to comments from our guests we are able to continually improve our high level of quality and service. We are delighted to hear that you enjoyed your stay with us as we are committed... More

Finncitytravellers

Western Finland

2 reviews

“excellent hotel”

Very nice hotel and the junior suite was nice and tidy, very comfortable beds. We got street side room and it was quiet Location is great, just couple blocks from town hall and shopping areas. Lots of good restaurants nearby.

Dear Finncitytravellers, Thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I will share your feedback with our team and I am sure it will serve as motivation to keep our high service standards. It is nice to read that our Junior... More

troyoh

troy, oh

Senior Reviewer

8 reviews

Reviews in 6 cities

2 helpful votes

“reliable”

Reviewed 1 May 2013

Good location, very clean, very pleasant staff for the most part, informative and polite. I was there for four days on business and was very comfortable. Excellent assistance from business office on getting copies made at last minute, restaurant recommendations were helpful. Only negatives are subjective ones; hotel is modern, not historic. And as pointed out by some other reviews,... More

See 2 more reviews by troyoh for Hamburg

Dear troyoh, We very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your experience, and we hope... More

Brown Bear T

Prague, Czech Republic

9 reviews

9 hotel reviews

Reviews in 7 cities

4 helpful votes

“Does not worth the money spent !”

Rating "Average" only for its location. Despite it is Sofitel Brand, this hotel does not have its value. Rooms are like Pullmann-Novotel. It is overprised and staff does not respect the VIP guest Platinum wishes. Our room was in lower floor with no view, but we asked for 3 months before our stay. Breakfast was average like better Novotel. Next... More

Dear Brown Bear T, Thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

aressiu

Sydney, Australia

5 reviews

5 hotel reviews

“A bit disappointed”

Reviewed 28 April 2013

We expected a lot from Sofitel as we had had wonderful experience in Sofitel Beijing. The Sofitel in Hamburg is very clean and very close to the Town Hall and shops. However, the restaurant is not opened during most of the time we stayed. We had to look for food outside during East Sunday and Monday. Everything, other than coffee... More

Dear aressiu, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly... More

Patrickhillary

“The service at the reception is far from acceptable”

Reviewed 26 April 2013 via mobile

Checked in tonight at around 2100 hours and had to wait for 20 minutes for the process. The was taken to a room on the ground floor. The room looked great but the toilet was for disable and there was no bath tub. The sink is so low which made it difficult for use. Complained to the reception was told... More

Dear Patrickhillary, thank you very much indeed for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one.... More

flyingfriendlyskies

Manila, Philippines

4 reviews

4 hotel reviews

Reviews in 4 cities

“Home in Hamburg”

Reviewed 25 April 2013

Our family stayed here for 5 days and it was a comfortable place to stay after so much walking around the city and after day trips to nearby towns. The kids liked the amenities, the breakfast buffet, and the very spacious lobby. It was walking distance to the shopping strip, the rathaus and the public transport systems (bus and train).... More

Dear flyingfriendlyskies, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. I am sorry to read that your room was cleaned only after your follow up. Kindly accept... More

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Sofitel Hamburg Alter Wall Reviews

Sofitel Hamburg Alter Wall

924 reviews from our community

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