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Holiday Inn Hamburg

4.0 of 5
Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
Ranked #145 of 321 hotels in Hamburg
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251 reviews from our community

    Trip type
Traveller rating
    38
    106
    65
    21
    21
Date Rating
manchester
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 9 May 2013

I am sorry but I cannot agree with some of the comments I have read. On the day I arrived we - a party of seven were seen immediately, as we arrived early the hotel staff put our luggage in another room and told us to come back when we wanted and to go and have a lovely day sightseeing.... More

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See 6 more reviews by mancscruiser for Hamburg
Holiday_Inn_Hamburg, Leiter Gästebetreuung at Holiday Inn Hamburg, responded to this review
11 May 2013

Dear Guest, Thank you very much for your feedback. We really appreciate this. It is good to know that you spent a fantastic time in Hamburg with your beloved. A kettle for the rooms is available at the reception. Please feel free to ask for one during your next stay with us. We are looking forward to welcoming you back... More

Kildare
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 26 April 2013

I am Allie2s Husband and the Platinum Card holder, I agree totally with my wife, one of the worst Holiday Inn experiences EVER! In addition to her comments, I gave the Hotel a chance to rectify the situation the next morning. i went to reception and spoke nicely to a Gentleman working at the desk and explained the issues we... More

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Holiday_Inn_Hamburg, Leiter Gästebetreuung at Holiday Inn Hamburg, responded to this review
1 May 2013

Dear BusyTravellerKildare, thank you for your update regarding your stay with us a the Holiday Inn Hamburg. As I wrote below as an answer to your wife´s feedback. we will take action immediately and talk to our staff at the front office to make sure that our standards are well kept. Please accept our apology for the inconvenience you experienced.... More

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Leuven
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 20 April 2013

Overkilled and overpriced as service is just nearly zero....Takes 10' to check in - always overbooking or whatsoever - and after being in resto this evening can just say general ambition here must be to ennoy people...both cards for doors did not work...excuse;.was in your pocket with a credit card...any other non-sense!!!!!!!!!!!!!!!!!

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Holiday_Inn_Hamburg, Leiter Öffentlichkeitsarbeit at Holiday Inn Hamburg, responded to this review
25 April 2013

Dear Ronny, Thank your for your feedback regarding your stay with us. This helps us to improve our service on a regular basis. We are sorry for the inconvenience you experienced. Please accept our apology for the waiting time at check-in. We would be glad to welcome you again to convince you of our services. Kind regards, Daniela Gorres Guest... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 18 April 2013

We are platinum Ambassador status, first when we arrived last 17th April, I was greeted by a lady, asking abruptly am I an elite card holder, I replied and she asked annoyingly for our name. She gave us the most broke down room ever. First my husband had a bath, the water came out all over the room. We called... More

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Leiter Gästebetreuung at Holiday Inn Hamburg, responded to this review
21 April 2013

Dear Guest, Thank you very much for taking the time giving us a feedback regarding your stay with us a the Holiday Inn Hamburg. Please accept our apology for the inconvenience you experienced and rest assured that the described situations do not match our own standard. Let me assure you that we will take action immediately . We would be... More

Manchester UK
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 16 April 2013

This hotel is fine. The rooms are tired but clean. I was upgraded to an executive room but really it was not as good as a standard room in most Holiday Inns. Staff were pleasant and helpful if a little rigid. The biggest let down is the location. Its not that far from the centre of Hamburg but there is... More

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Holiday_Inn_Hamburg, Leiter Öffentlichkeitsarbeit at Holiday Inn Hamburg, responded to this review
17 April 2013

Dear Guest, Thank you for your feedback regarding your stay with us at the Holiday Inn Hamburg. We are sorry you did not know about the busstation near the Hotel, only 250 meters away at the main road. There are several buslines departing towards the Main Station. The drive only takes a few minutes. We would be glad to welcome... More

wroclaw
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 25 December 2012

Nice hotel, but....mostly for business stay or stay with car, because its quite far from the city centre - so when you take it into consideration hotel is very good with river view. Small swimming pool (indoor) - you can try swim (6AM) when guest are out, later (from 5PM) when they come with kids - swimming not possible. 100... More

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Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review
27 December 2012

Dear guest, thank you for your feedback. We really appreciate this. It is good to know that you enjoyed your stay with us at the Holiday Inn Hamburg. We hope to welcome you again soon! Kind regards, Daniela Gorres Guest Relations Supervisor More

Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 24 December 2012

Nice cheep hotel with OK facilities. OK pool area, a small sauna (be aware of the limited oening times for the sauna (14-22). Breakfast expensive and OK. The bar serves OK food, if everything else is closed. The bed was a little too hard for my girl friend.

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Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review
27 December 2012

Dear guest, thank you very much for giving us a feedback regarding your stay at the Holiday Inn Hamburg. It is good to know that you enjoyed your stay with us. We are looking forward to welcoming you back soon. Kind regards, Daniela Gorres Guest Relations Supervisor More

Newcastle upon Tyne, United Kingdom
Top Contributor
661 reviews 661 reviews
71 hotel reviews
Reviews in 114 cities Reviews in 114 cities
287 helpful votes 287 helpful votes
4 of 5 stars Reviewed 23 December 2012

A typical Holiday Inn hotel slightly away from the centre of the city however a good business hotel. The staff are very friendly, yes I here you say 'but it's in Germany!' and they are I promise. Good breakfast and clean rooms.

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Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review
27 December 2012

Dear guest, thank you very much for your feedback. We really appreciate this. We will forward your kind words to our staff. Hope to see you soon at our Holiday Inn Hamburg! Kind regards, Daniela Gorres Guest Relations Supervisor More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 November 2012

As hotel is outside the city, would suggest not taking this for city visit during holiday. Always need a car to get somewhere. Price/quality is very good. I always take the executive floor room however also took other in the stadflügel. If you are there, DO NOT accept a room with street view, VERY loud when opening the window. Other... More

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Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review
2 December 2012

Dear Guest, thank you very much for your feedback. You can easily reach our hotel within a few minutes by bus from Hamburg main station. We offer an underground parking garage and beyond this 60 more parking spaces outside the hotel which are without a fee. We are happy to take care of the special wishes of our guests regarding... More

Hamburg, Germany
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 November 2012

I am currently staying in the Hotel and have mixed views. The room is slightly worn and outdated but it is comfortable. The television was an old CRT style and flickered constantly. The staff have all been friendly and helpful. However, this hotel is in the middle of nowhere!! Staying here for business I tend to want an informal dinner... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Hamburg

Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Holiday Inn Hamburg Hotel
Hamburg Holiday Inn
Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#61 Luxury Hotels in Hamburg
Price range (per night): S$118 - 287
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Hamburg! A trip to Hamburg is always worth while, regardless of business or pleasure, Holiday Inn Hamburg is delighted to be your host in the famous 'Hansestadt'. Hamburg, has indeed, a vast range of exciting attractions to offer, stunning architecture, famous land marks, nature, culture and entertainment to name a few! The Speicherstadt once the tax free warehouse area located in the harbour now houses many museums and visitor attractions. The German Custom Museum, The Speicherstadt Museum, Spicy s Spices Museum, The Harbour City Info Centre, Miniature Wonderland famous for the worlds largest model railway and not forgetting Hamburg s Dungeons with its historical and gruesome attractions. An outdoor alternative and not to be missed is a boat trip around the harbour itself. Afterwards you still have time to explore Hamburg s shopping mile, the famous Moenckebergstrasse or Jungfernstieg, a shopper s paradise! Finally to round off a perfect day why not reserve seats in one of Hamburg s many theatres and musicals. With so many to choose from there is sure to be something for all the family. Feel at home in one of our comfortable 385 guest rooms, or enjoy the fantastic views over the roof tops of Hamburg from one of our 12 spacious suites. All rooms have SAT-TV, radio, mini bar, direct dial telephone and a safe for your valuables. ... more   less 
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Holiday Inn Hamburg
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