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The Westin Grand Frankfurt Reviews

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All 261 Frankfurt hotels

The Westin Grand Frankfurt

5.0 of 5
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany (Innenstadt)
Hotel amenities
The Westin Grand Frankfurt
182 traveller photos
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Ranked #9 of 261 hotels in Frankfurt
4.5 of 5 stars 594 Reviews
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594 reviews from our community

Traveller rating
    305
    191
    67
    25
    6
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Families
46
 
Couples
151
 
Solo
98
 
Business
278
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Here
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Brunch with drawbacks”
3 of 5 stars Reviewed 16 June 2013 NEW

This is just a review of the brunch offered on sundays. I have been here on several occasions for brunch on Sunday. First let me say the service is excellent with the waiting staff very attentive and accommodating. A good selection of drinks both with and without alcohol. The quality and choice of food though has unfortunately dropped severely over... More

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Shanghai, China
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“We loved it! A+”
5 of 5 stars Reviewed 9 June 2013

Stayed here 2 times in one week. great Location, right in the middle of everything. Zeil shopping street a block away that has all stores, restaurants, MC's, Starbucks, Subway station...totally convenient! The first 2 nights they didn't give me an upgrade although I was an SPG Gold, but the second time I checked in for 1 night they gave me... More

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See 2 more reviews by A4turbo21 for Frankfurt
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
12 June 2013

Dear “A4turbo21” What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. Our hotel is a very convenient location – and we do our best to comfort travelers much as possible during their stay. Your compliments are a great motivation for... More

Sidney, Canada
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great hotel!”
5 of 5 stars Reviewed 6 June 2013

This is a great hotel with well appointed rooms and all the services. I particularly liked the fitness centre and Starwood lounge. The hotel is well located near the main shopping street without being right on it. I did feel the access to WiFi was challenging although there were six terminals in the lobby for a free hour's use.. I... More

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See 3 more reviews by Steve D for Frankfurt
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
12 June 2013

Dear Steve D, This is a fantastic compliment – what else can I say than a big THANK YOU for your amazingly kind and empowering words. This will certainly create new motivation for the entire team. It makes us very happy that you enjoyed a perfect service: Your opinion counts for us a lot and is highly motivating for the... More

Geneva, Switzerland
Top Contributor
177 reviews 177 reviews
73 hotel reviews
Reviews in 56 cities Reviews in 56 cities
160 helpful votes 160 helpful votes
“Very fine hotel. Well located”
4 of 5 stars Reviewed 3 June 2013

This was my 4th visit to this hotel and it met all my requirements. I was very pleased at the level of service it is one of the better westins I have stayed at. There was a very spacios feel to the room and it was very clean. The hotel is close to everything and you could not ask for... More

Was this review helpful? Yes 1
See 6 more reviews by Lechiffre1 for Frankfurt
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
4 June 2013

Dear "Lechiffre1", A big thank you for this highly motivating compliment, which we will share with the entire team. Looking forward to welcoming you soon again! All the best from Frankfurt, Heiko Buchta General Manager More

Tel Aviv, Israel
Top Contributor
112 reviews 112 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“Very poor sleep quality!!”
2 of 5 stars Reviewed 31 May 2013

I come this hotel very often and every time I had a very good experience. Not this time... Yesterday ,at 21:00 hrs ,while trying to sleep after a hard day ,I (and other members of my group) heard a strong noise coming from the room ceiling. After complaining about it to the hotel reception I realized that the noise was... More

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See 5 more reviews by Shanij60 for Frankfurt
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
4 June 2013

Dear Shanij60, We would like to thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. First of all, we sincerely apologize for the inconveniences caused... More

San Francisco, California
1 review
“Great Hotel”
5 of 5 stars Reviewed 28 May 2013

I work for an airline based in Chicago, not Houston and think that this is one of the best hotels we stay in! Great location, Heavenly Beds, well appointed rooms and bathroom. After leaving the Marriott, I thought there couldn't be anything better. I was wrong! I only hope this is not a temporary visit!

Was this review helpful? Yes
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
4 June 2013

Dear Bill H, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. Looking forward to welcoming you reguarly, with best regards, Heiko Buchta General Manager The Westin Grand Frankfurt More

Charlotte, North Carolina
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Luxury in the heart of Frankfurt”
5 of 5 stars Reviewed 23 May 2013 via mobile

We were so happy to check in. We had stayed at some great hotels however there was a comfort staying back at the Westin. We knew just what to expect and it felt a little like home. The staff was very friendly and knew us by name. They gave us lots of great recommendations for dinner. We also had air... More

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Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
27 May 2013

Dear “Cyn Reese”. What a delight reading your impressions of your stay. Thank you for making us happy and of course for having taken a moment of your time to reflect on your experiences. A big thank you for this highly motivating compliment, which we will share with the entire team. Looking forward to welcoming you soon again! All the... More

Sezana, Slovenia
1 review
“Staying for 3 nights - IFFA 2013”
3 of 5 stars Reviewed 19 May 2013

I was at this hotel a week ago. After 3 years I've booked this hotel. It was much worse then time ago. One morning one of the lifts was not working, The fan in the room was nearly not possible to use it. I was damaged...nearly destroyed. A variety of food was served for breakfats, but the taste of food... More

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Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
27 May 2013

Dear CukGoruzd, We would like to thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. First of all, we sincerely apologize for the inconveniences caused... More

Alexandria, Egypt
1 review
3 helpful votes 3 helpful votes
“the good and the bad”
3 of 5 stars Reviewed 16 May 2013

Stayed in this hotel for one week... my review: Positive: 1. Barman Fethi is a jewel. very friendly and knows his job extremely well, where he does amazing cocktails 2. The bed is comfortable, hard to wake up from it 3. The location is top notch for that city, walking distance to all the city has to offer. 4- food... More

Was this review helpful? Yes 3
miribal, Manager at The Westin Grand Frankfurt, responded to this review
20 May 2013

Dear Kay S, First of all I would like to thank you for having taken a moment of your time to share your feedback and impressions with us. Please accept my sincere appologies on behalf of the entire team for not having met all your expectations. Sadly I have to agree with you, that nowadays two phones left behind in... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Good start to our Europe Vacation”
4 of 5 stars Reviewed 7 May 2013

Just checked in to the Westin and the staff was very helpful and welcoming. Just in a classic room on the second floor and the room is pretty spacious and clean. The bed and shower are really nice after a long 12 hours of traveling from Los Angeles. There's no view in from the window except the side of other... More

Was this review helpful? Yes 1
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
27 May 2013

Dear WaveDave09, Let me thank you for the positive words you found to give us and Tripadvisor travellers an idea of how you felt as a guest with us! We appreciate your feedback a lot. Our hotel is a very convenient location – and we do our best to comfort travelers much as possible during their stay. Regarding breakfast we... More

 
 
The Westin Grand Frankfurt
The Westin Grand Frankfurt
4.5 of 5 stars 594 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Executive club” (19)
  • “Very nice” (13)
  • “Great location” (7)
  • “Free internet” (7)
  • “Chinese restaurant” (6)
  • “Breakfast buffet” (6)
  • “Business trip” (4)
  • “Fitness center” (4)
  • “Room service” (4)
  • “Very friendly” (4)

What travellers search

  • konrad-adenauer-strasse 7 • 60313 frankfurt am main - deutschland

Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Frankfurt
#7 Luxury Hotels in Frankfurt
#8 Business Hotels in Frankfurt
Price range (per night): S$207 - 587
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Luxurious & newly designed hotel in the heart of Frankfurt’s most known shopping streets - The five-star hotel, located directly in Frankfurt's city center, was extensively renovated in 2007. Flat screen tv, Nespresso coffee machine, Heavenly Bed and Shower are the standard equipment of each guest room. In 2007 the complete hotel was remodeled and presents itself now in a modern and luxurious style. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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The Westin Grand Frankfurt
Konrad Adenauer Strasse 7
60313 Frankfurt, Hesse
Germany
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