If you want to stay in Frankfurt, you should NOT stay here. This was one of the worst hotels that I have ever stayed in and I have stayed in many.
I called the hotel the week before I left and told them that I needed my room to be ready when I arrived. I assumed that meant that I...
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Dear valued guest from Vancouver,
Thank you very much for your feedback referring to your stay at our property on tripadvisor.com.
I would like to apologize for the fact that your stay did not meet your expectations. As we permanently strive to improve, I would highly appreciate if you could let me know when you called the hotel to confirm...
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Reception confused me with someone else despite having two forms of ID (passport and credit card) and booked me into a room with a lookout directly into a dump site in the basement. I am a 20 year Starwood Gold member. Got second rate room at rate above my reserved confirmation. An embrassment to the SWOOD brand.
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Dear "PauljTom",
thank you very much for your stay at the Sheraton Frankfurt Congress Hotel.
We are very sorry that your stay with us started with this negative experience. You can be sure that this is not our standard procedure and that we will make sure this will not happen again. We remember that we offered you to move you...
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This is a decent hotel for conferences. It's important to note that it is in an office park and there is not much around it, or to do, after dark. There are a couple of restaurants within walking distance. The rooms are fine, but are New York small. While it's close to the airport, getting there requires either a walk...
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Dear David from Washington DC,
thank you very much for your recent stay with us and for your feedback on Tripadvisor.
Even if our hotel is located in a business park all major places in Frankfurt are easily and convenient to reach by public transportation or taxi.
If the free internet at our Link(at)Sheraton does not fully accomplish your needs...
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Nice room & bath, extensive breakfast selection. Tram stop in front of hotel made travel more expedient, but certainly not fast. Frankfurt hotels can be expensive, and this was more affordable. Have been to Frankfurt four times, but needed to be near the Messe and staying at this hotel took a bit of work to get there. For that reason,...
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Dear Nancy,
Thank you very much for sharing your experience regarding your recent stay at the Sheraton Frankfurt Congress Hotel.
We are delighted to hear that you have enjoyed your stay with us, especially our new renovated rooms.
Regarding the Frankfurt Messe, did you try our bus shuttle to the fair ground. During fair periods we offer a shuttle in...
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I stayed in this Hotel for 4 nights during my holidays. I truly enjoyed the inner options (great swimming pool where the water is warm enough; nice sauna). The room service was pretty quick, and the food was really tasty. All the staff (Reception, housekeeping, telephone operators) were helpful. It was a nice stay there!!!
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Dear Olga from Moscow,
thank you very much for spending a part of your holiday at the Sheraton Frankfurt Congress Hotel.
We are very happy that you enjoyed the amenities of our hotel and that you are sharing your experience with others here on tripadvisor.
It was nice having you and we would be pleased to see you again anytime...
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Even though we had gotten this 4* Sheraton via Priceline.com "Name your own price" method at a deeply discounted rate in this otherwise expensive Frankfurt we were totally satisfied. We had asked by phone in advance for a quiet room with a king-size bed and it was ready for us even when arriving earlier than the normal check-in time. While...
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Dear "askjens",
thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your wonderful comment on Tripadvisor.
We are glad that you called us before your stay to tell us your special requests. We are always trying hard to fulfil our guests need to make the most out of their stay.
We would be...
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stayed here last week for Frankfurt lighting fair , usually stay closer to the centre but found hotels either unavailable or very expensive. This hotel is perfect for acess to the airport , also easy to get back onto motorway for access to the Messe.
price was ok @ €265 , was upgraded to an SPG exec room which was...
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Dear "rcroweDublin",
thank you for staying with us during the Light and Building Fair.
It is great that you enjoyed our perfect location with easy access to the airport and the Messe. We hope you had a successful fair.
It would be nice to welcome you again at the Sheraton Frankfurt Congress Hotel for the Light and Building Fair 2013....
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I was overwhelmingly happy with the offer of being able to check in to my room when I arrived after a 27 hour flight from Australia. The girl who greeted me at reception was lovely and this was appreciated however I found all of the staff to be extremely helpful and wonderful throughout my four day stay.
The room I...
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Dear "Jmkel",
thank you very much for sharing your feedback about your recent stay with us.
We are happy that you have enjoyed your stay with us and that you are speaking about our staff in such a positive way.
Please be aware that we have rooms facing away from any airport noise for our guests that could get disturbed...
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Very nice hotel with amazing and professional staff.
Located perfectly between the airport and citycenter.
Rooms are very clean and spacious.
I would suggest this hotel to everybody.
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Dear "Squi86",
thank you very much for sharing your experience regarding your recent stay with the Sheraton Frankfurt Congress Hotel.
We are always happy to hear compliments about our nice staff and it is also nice to hear that you enjoyed the convenient location of our hotel.
We hope to see you again soon.
Warm regards
Your Hotel Management Team...
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This hotel was really comfortable, a good base price and very solid for the Business Traveler as it is right near a business park where many businesses are housed so a short walk to work meetings.
The staff were very professional and well organized to meet my business needs. The only negatives were no vending machines in the entire building...
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Dear "JetSetScott",
thank you very much for your stay at the Sheraton Frankfurt Congress Hotel.
It is always good to hear that we are facing the needs of our business travellers in so many positive ways.
For your next stay we invite you to use the free internet in the lobby at our Link(at)Sheraton or even upgrade to an Executive...
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