We spent a weekend in this hotel, the location is just perfect, right on the Gran Via, this long and colorfull street full of shops and cervezeria, very near to all the best sights and museum of the city. The rooms in the corner have a great view on the street and doesn't has too noise. The staff is friendly,...
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Dear Guest,
Many thanks for your mixed review following a recent stay with us.
I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience.
I thank you for the special mention to our staff. I shared your feedback with all my...
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I spent one day in Madrid and had reserved a single room at Arosa with Olotels, which costed much fewer than in other sites!!arriving at the hotel they upgraded by giving me a double room on the Gran Via which didn't bother me at all, Ii did't hear terrible noices during the night, just some avenue rumour.
the room was...
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Dear Guest,
I thank you for your feedback. I am pleased to read you had an enjoyable stay with us.
You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto.
I look forward to your next visit so we can offer you our undivided attention....
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Just spent a few days at this hotel. It's location is just about perfect as it is on the Grand Via about 150 mtrs from the Grand Via metro station. Nearly all the sights and museums are within walking distance and there are plenty of restaurants in the vicinity. The staff at the hotel are courteous and willing to help...
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Dear Guest,
I thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service.
We will endeavor to address the issues you have raised. Please know that we are taking your feedback to heart and focusing on improving.
I really look forward to welcoming you soon in the near future.
With my best...
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We spent four days at the hotel and, overall, had a good time. The location is superb; right on Grand Via and if you turn right out of the hotel there are loads of restaurants and places of interest. Easy walk to the museums, too. We enjoyed breakfast, thought the staff were friendly (and spoke English) and the room was...
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Dear Guest,
I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
I note your ratings were positive, and we will endeavor to address the issues you have raised. Please know that we are taking your feedback to heart and focusing on improving.
I really look forward to welcoming you...
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We have just come back from four nights in this hotel. Although it is undergoing redecoration on the outside, so isn't looking its best, it is ideally situated and within easy reach of all the galleries and other attractions. Our room was quiet and comfortable, with loads of hot water for baths and showers. Not much of a view from...
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Dear Guest,
Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near...
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First time I stayed in this hotel in 2010 for a business and now came back for 4 days in Madrid with my wife.
Very advised Executive package with good and large room facing Gran Via, free minibar (limited choice but sill nice) and breakfast. I think one of the best values for this money in heart of Madrid.
The...
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Reviewed 2 March 2011
Dear Guest,
I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property and for your positive comment. My team felt rewarded to hear how much you appreciated their service.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do...
More
The good. Friendly staff, great location, cleanliness, frew wifi, breakfast. The unique lift.
The bad. Small rooms. The worman drilling at 8 in morning outside your window. The room facilities aren't as described online - there is no tea/ coffee making facilities, ironing board etc.
Overall it is a an ok hotel, but 3 star not 4.
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Dear Guest,
Let me start by thanking you for your comments regarding your recent stay at our Hotel.
I very much regret for all the inconveniences we may cause to you with the scaffoldings but, there is need to tell you that the improvement works are a normal, apart from necessary, duty for any Hotel all over the would so...
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Good hotel very central in Madrid.
At the Gran Via and in the direct vicinity to Sol.
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Dear Guest,
I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
Hoping to have the pleasure...
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somehow,old style but still acceptable and excellent location at gran via.
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Dear Client,
Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near...
More
Yes, the elevator was small, but I found it more comical than intrusive. I've seen it hold a max of 4 people, but go up alone when you're bringing luggage.
Location was perfect for my needs, it is located on a small side street of the main street of Gran Via, which has lots of chain brand stores and some...
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Dear Client,
I thank you for your feedback. I am pleased to read you had an enjoyable stay with us.
Please know that we are taking your feedback to heart and focusing on improving.
I look forward to your next visit so we can offer you our undivided attention.
With my best regards,
Pilar Ruiz
Assistant Manager
BEST WESTERN Hotel...
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894 Reviews
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