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Rafaelhoteles Atocha

4.0 of 5
Mendez Alvaro 30, 28045 Madrid, Spain
Hotel amenities
Rafaelhoteles Atocha
Ranked #271 of 456 hotels in Madrid
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206 reviews from our community

    Trip type
Traveller rating
    27
    74
    73
    25
    7
Date Rating
Houston, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

While the location of this hotel may work for those in Madrid on business or those with a tour group who are travelling by tour bus, in my view, it is a very poor location for tourism on one's own. I would not stay here again as a tourist. While the hotel is located "next" to the Atocha train station,... More

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Belgrade, Serbia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

I went to Madrid to spend my 5 day holiday with my family. We were accomodated in Rafaelhotels Atocha. The hotel was very clean, the breakfast excellent, the staff VERY friendly. The WI-FI was a little bit slow, but free. It is near the center of Madrid, the underground station is near, too. I will suggest that they should have... More

Was this review helpful? Yes 1
See 2 more reviews by Spaled2000 for Madrid
India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 12 May 2013 NEW

This property is situated in a quiet lane next to the Atochya station. The room was clean and adequate. The breakfast which was served was not spectacular but nothing to complain about. Wish there were a few English newspapers in the reception/waiting area. A Chinese restaurant in the adjacent lane is totally worth a visit.

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
13 May 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel and sharing your experience online. It is nice to know you liked the location of our hotel and the rooms and rest of hotel services. We appreciate your feedback as this is our best resource for improving guest services. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Odense, Denmark
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 21 April 2013

Stayed two nights at Atocha during a conference. The hotel is located in a quiet area near the Atocha station. The sorrounding area is not very interesting. The hotel is dark and not very charming. Rooms are spacious and clean, free WiFi and large bathroom are on the positive side. The biggest problem is the food. The breakfast buffet has... More

Was this review helpful? Yes 1
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. We were disappointed to read that when you visited the restaurant you did not find it to your tastes; we will review for possible modifications so to better accommodate our guests in the future. We do apologize for any inconvenience that you have experienced. We appreciate... More

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3 of 5 stars Reviewed 19 April 2013 via mobile

Location, location, location, close to the AVE train station and close to the office. Adjacent rooms very noisy, somebody really loud at 5am! Wifi very, very slow, Tv stations weak signal, no international news channels. Called room service for a period of half an hour, then decided to I've up! Breakfast buffet was poor, anaemic sausages and bacon. Although evening... More

Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for taking the time to share your comments online. It is nice to know you liked the convenient location of our hotel. We take all comments into consideration and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best Regards. Javier Grao Guest... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 April 2013

easy to get to from airport (via Metro) or Atocha train station (on foot) but for the price I thought it was average. The bed was not overly confortable and the rooms noisy. Could here everything going on in adjacent rooms and maids made a racket every morning! not the best hotel if you want a good night sleep. On... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for the review of your stay. We are pleased you enjoyed the convenient location of our hotel and our restaurant services. We want our guests to have a relaxing, carefree stay and to enjoy our accommodations amenities; we are disappointed to learn that this is not what you experienced due to noise around your room. While... More

San Diego, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 March 2013

We found this hotel on priceline for less than 100 US dollars a night. Before I got here I was really worried that perhaps I made a bad choice from reading the reviews on tripadvisor. This has been an awesome place. Close to the Atocha Metro Station (10 minute walk), walked to the museums. FREE wifi now which was so... More

Was this review helpful? Yes 10
See 4 more reviews by Bethie643 for Madrid
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
5 March 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel. It is wonderful to learn that you liked our convenient location and provided you with attentive service. Thank you for review and recommendation. We look forward to welcoming you back in the near future. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Prague, Czech Republic
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 11 February 2013

Rafaelhotel is a good choice for a nice sleep when you are in the city for business but I think also as a tourist. First day I got free afternoom is a nice walk from the hotel to the city centre to get to know the city pretty good. The rooms are spacious and clean and got all you need.... More

Was this review helpful? Yes 1
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
19 February 2013

Dear guest: Thank you for your review. We are happy to know you liked our location and the quality of our services. We look forward to serve you again. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 February 2013

We stayed as part of a trafalgar group. The hotel is not particularly close to anywhere . The lobby staff were efficient if not overly friendly. Our room was adequate and clean with some wear marks and not well insulated from the outside noise. The lack of free wifi was annoying. For us the lowlight was breakfast .Choices were uninspiring... More

Was this review helpful? Yes 1
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
8 February 2013

Dear guest: Thank you for the review of your stay. We are sorry to hear our breakfast did not meet your expectations; we will review with the staff to avoid similar situations in the future. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. Thanks. Javier Grao... More

Columbus, OH
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 5 January 2013 via mobile

My wife and I spent four nights at this hotel paying an average of $90 per night (with taxes included), prepaid on Priceline. It's located about a ten to twelve minute walk from the Atocha station if you know where you're headed. Unfortunately, when we arrived in Madrid, it was dark and raining slightly, so we took a taxi. The... More

Was this review helpful? Yes 6
Javiergrao, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
8 January 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha. It is wonderful to learn that we covered your expectations and provided you with attentive service. We are disappointed to read that you did not enjoy the wifi service, but we can inform all our guests that from next month the wifi service will be free in all... More

 
 
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Additional Information about Rafaelhoteles Atocha

Also Known As:
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Hotel Rafael Atocha
Atocha Hotel Rafael
Address: Mendez Alvaro 30, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#146 Luxury Hotels in Madrid
Price range (per night): S$102 - 214
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern & functional hotel, specialize in meetings and conferences - 200 meters away from the ATocha Train station. ... more   less 
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Rafaelhoteles Atocha
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