I came here with my mother and my aunt. When we arrived, no one came out to help up carry in our luggage, which was somewhat shocking. Also, most of the staff did not speak English or even try to help us since we didn't speak Spanish. The rooms were nicely decorated, but the shower was horrendous. The glass sidings... More

I've stayed in this hotel for 9 months as a business customer - from July 2011 to April 2012. There'a absolutely nothing I could complain about. The location is fantastic and you don't even need to use public transport as nearly all the attractions are within a walking distance. My room has always been very tidy and I was extremely... More

This hotel is centrally located and has interesting Art Deco design features. The rooms are spacious. The showers do leak a bit due to glass door design, but they supply plenty of towels! Staff is helpful. Breakfast buffet was delightful, varied fruits, cheeses, and breads. More

Near to metro station. Nice and friendly staff. Confort able and clean room. I recommend it. More

Enjoyed staying in this hotel for four days last week. Comfortable rooms, nice breakfast. Shower screen doors a bit ineffective as water leaked onto floor. Very central location. Staff friendly and helpful. Recommend it. More

I know this is a bit late but just read your response to my complaint and regarding the icecream I need to inform you that we had bought the ice cream out of the hotel and asked for 2 spoons to eat it in the room and the room service asked for 2 euro to bring them up. More

Service not so great. We had several problems including loud noise from the theater downstairs. They were breaking down the production that was leaving and building a new set for the one moving in all night long for the three nights we were there. The hotel was pretty non-responsive. It was like an earthquake as things were crashing and thudding... More

The First thing is the location, Awesome could not get any better. The lighting is hilarious press a button and hope, the rooms are great, the soundproofing as we were on the 3nd floor was excellant,as proved by opening the window the noise was huge coming from the Gran Via. The hotel has done the best it could with a... More

Beautiful location, Rooms were kept very clean. A few maintenance issues eg: Shower door not being much use as water leaked through a bit whilst having a shower, And our wardrobe door didnt shut properly but these things were minor and didnt bother us. Even though the hotel is located on the gran via (which is very busy at night)... More