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All 453 Madrid hotels

AC Hotel Carlton Madrid by Marriott

4.0 of 5
Paseo De Las Delicias 26, 28045 Madrid, Spain
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AC Hotel Carlton Madrid by Marriott
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Ranked #96 of 453 hotels in Madrid
Most recent review
4 of 5 stars Reviewed 14 June 2013
alpha26 Ripon, California
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635 reviews from our community

Traveller rating
    224
    294
    84
    19
    14
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Families
74
 
Couples
250
 
Solo
37
 
Business
42
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ripon, California
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

We chose this hotel because it is less than a 10-minute walk to Atocha Station and we had planned several day trips by train. This turned out very well for us. And the hotel itself was very nice, and well maintained. Excellent attitude from the staff, too. Grocery store and bakeries within a block, as well as a couple of... More

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Toulouse, France
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 June 2013 via mobile

Really good deal for a combination of business and vacation. Discovered we were right next to the Regina Sofia Gallery so perfect for some cultural activities and the city centre is only 30 minutes away. Worth the upgrade to a superior room since you have more space and a great bathroom.

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See 6 more reviews by IanMatthews for Madrid
Tampa, FL
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 June 2013 via mobile

Cannot thank the staff here enough for their service. Our room A/C was running warm when we came in - they fixed it AND offered to move us to another room away from the sun just in case (A/C was fine after that). We asked about Wi-Fi - without us mentioning our member status, they said members get free Wi-Fi... More

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University Place, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013

2 excellent rooms for 3 adults: an overnight mid-April + 4 nights early May, made even a better value by nephew's government rates that included VERY complete breakfasts - otherwise E15.5 each! By far the best experience were front desk staff members Rocio and Julio. Each -- on multiple occasions -- assisted this special needs traveler with attentive, personalized 'above-and-beyond'... More

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See 2 more reviews by TtownRobert for Madrid
San Diego, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 13 May 2013

I am a Marriott platinum member. This hotel did not treat us well and refused to provide free breakfast to Marriott elite members. The hotel was so noisy that I had to sleep with earplugs inside of my noise canceling headphones. We complained and they moved us to a different room, which was just as bad. I believe the hotel... More

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carlton01, Director General at AC Hotel Carlton Madrid by Marriott, responded to this review
3 June 2013

Dear client, First of all we would like to thank you for your comments, they will help us to improve in the future. We would like to inform you that on the brand AC HOTELS BY MARRIOTT breakfast is not free. We ensure you that in the hotel there aren't any performing renovations, the hotel is renewed and 100% up-to-date.... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 10 May 2013

The reviews of this hotel are relatively spot on. The reception staff are not great, they're very slow, slightly lacking in manners etc but overall I spent around 15 minutes checking in/checking out so didn't experience any major issues there. The building is nice, with a large lounge area where guests can use WI-FI, i didn't use this though. The... More

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Brisbane, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 10 May 2013

This hotel was amazing! Such an excellent location. Close to public transport, tourist bus, train station and museums such as prado. The staff were so lovely and friendly. Only downside was that it was about 17 euros to have wifi in your room so that was frustrating but great connection in the lobby. Would definitely stay here again.

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Kelley1981
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 7 May 2013

Amazing hotel with a lovely complimentary, mini bar, spectacular bathroom, and spacious rooms for Europe. The staff were kind and very helpful and it is located a block or two from the Reina Sofia museum. I loved everything about this hotel and would not hesitate to stay there again! Book a room you won't regret it!

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Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 May 2013 via mobile

We stayed at the AC Carlton for four nights ending 5/7. We were updated to a corner suite that was terrific. The hotel tends to be a little noisy because of the center courtyard design and the amount of wood. The front desk manager Julio was fantastic. He was very helpful with several issues about the room and made great... More

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Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 22 April 2013

Madrid was the last leg in our 2 week European Odysee. It was also my favorite leg of the trip, hotel not withstanding. We booked this hotel, because our travel companion's mother is a Marriott employee. I love Marriott, but this hotel definitely did not meet my usual Marriott standards. Location is decent, but not great. Walk able to metro... More

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carlton01, Director General at AC Hotel Carlton Madrid by Marriott, responded to this review
25 April 2013

Dear Nicolas M, First of all we would like to thank you for your comments, they will help us to improve. We are very sorry for the negative impression you have from our hotel. We apologise for the problem you had with the air-conditioning, it was an exceptional problem due to the hot weather temperatures improper for the month of... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Train station(20)
  • Very good(13)
  • Reina Sofia(9)
  • Free WiFi(6)
  • Great location(3)
  • Breakfast buffet(3)

Additional Information about AC Hotel Carlton Madrid by Marriott

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #96 of 453 hotels in Madrid
Price range (per night): S$111 - 194
Hotel Class:4 star (4*)
Reservation Options:
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