Despite there being 3 adults, we booked a family room as pricing and room descriptions indicated being more spacious than the a triple room. After booking through Expedia, I telephoned the hotel directly over a month in advance to explain our reasons for booking a family room rather than a triple and was assured by the head receptionist (Marta) that... More

You couldn't find a better location for sightseeing: just a few yards from the Plaza Mayor down a quiet street. Nearly all the main sights are within walking distance. The staff are friendly and helpful but not all reception staff spoke English. The room was OK but I have three minor quibbles. The shower worked fine, except that it was... More

Stayed for 3 nights. I wanted near Plaza Major and this is about as close as it gets! Room a bit small bt made up by a fantastic bathroom and walk in shower. Suprisingly quiet given its central location. Recommnd Emma's bar and restaurant near the new market by Plaza Major - great Tapas. More

This is far from being a 4 star hotel. Good location but that's it. Room was dirty and curious white stains on the curtain ( your guess is as good as mine). Carpet tiles dislodged and the shower was mouldy. In room computer did not work and wifi only allowed one user at a time ...in a family room. Very... More

average hotel, nothing special, but the location is great. you are right in the center More

Great hotel in the heart of Madrid. Near both the Plaza de Sol and the Plaza de Mayor. Very courteous staff who spoke multiple languages. Relatively large rooms (for a large European city) with accommodations for a family of 4. Very clean with a great shower. We had a room centrally located in the hotel so it was quiet at... More

In the pedestrian area right off Plaza Major. Plenty of people around for late night returns. Breakfast ample and varied. And you can linger as long as you want. Lap top in every room. Nice big rooms with jet stream showers. All in all great experience. Reception area a little shoddy otherwise an excellent but the rooms divine. More

I travel a lot in Europe and around the world. I absolutely HATE booking into a hotel claiming to be a four star when really it is a three star, it is a very unpleasant surprise on arrival. I am starting my review by telling you that this is a THREE star hotel, not a FOUR star hotel as advertised.... More

We are very fond of typical less expensive European pensions with few amenities and little space, but we reserved a stay at this Petit Palace because we needed space for four people. We were able to have all four in a single room, whereas we would have needed two rooms at many other locations, so we were willing to pay... More